Another Cold Caller Defeated

Log in to reply
E

eventdomain

  • #281
    All of my work comes through the website and referrals
    Click to expand...

    Exactly, and this is what many dont understand - they dont get that once an established website is set-up, many sales are automatic, with little effort expended. The hard work beforehand is already done, the clients know the site, and you dont have to bother nice folk with a ton of direct mail or phone calls, unless you want to keep in touch or sell extras.
     
    Upvote 0
    AndyOwl

    AndyOwl

    Free Member
    Oct 29, 2011
    39
    5
    UK
  • #282
    The salesperson always asks (when you say you're not interested), can I ask if there's a reason for that? (A variation for us, "so are you not interested in getting more sales").

    Answer: NO

    Then they sometimes ask, "Can I ask why?"

    Answer: NO PARTICULAR REASON.

    I've never yet had a salesperson who knows where to go after that, and you've ended the call without being too rude.
     
    Upvote 0
    E

    eventdomain

  • #287
    Just got another 2 clients registered! 4 in the last 3 weeks now which is £200....

    Each client will likely get 50 page requests per month, quite easily - what's that worth in enquiries and sales for them - £500, £1000?, £25k etc.
     
    Upvote 0
    R

    Root 66 Woodshop

  • #292
    telemax said:
    Only a salesperson who is a complete numpty would describe it like that. Direct approach works best..
    Click to expand...

    So you're accusing me of being a Numpty? Lost me a tad there... :D

    What I've posted is a factual reply, based on the pathetic calls that we get every single day from fools from Google or the like who can't be bothered to even check that a company is with TPS.

    Majority of the time, as I've clearly stated we get calls from people claiming to be able to bring in more work and more money for us for FREE, all we have to do is spend X with "simple advertising" with them.

    Sorry, but if these people can't be bothered to do proper checks with whom they are ringing then I personally don't have the time for them in return.

    I'll happily report them to TPS who will take action appropriately.
     
    Upvote 0
    M

    Montaigne

    Free Member
    Jul 9, 2011
    1,044
    310
  • #294
    Majority of the time with these calls though, they want you to spend money before you get these "free" sales, so technically its not free sales at all... Especially when you spend X and you get nothing in return.
    Click to expand...

    Read up with regards my post about how I work AA.

    Sorry, but if these people can't be bothered to do proper checks with whom they are ringing then I personally don't have the time for them in return.

    I'll happily report them to TPS who will take action appropriately.
    Click to expand...

    If you're on TPS and CTPS then I agree with you that you shouldn't be getting these calls. I'd report them too if I felt the need to register with TPS.

    There is always a cost of sale!! It doesn't matter what method of promotion or marketing you use.
    Click to expand...

    True but it depends on who pays the cost of that sale. If you shift that cost to the customer as opposed to the company that does the work it is a free sale to the company.
     
    Upvote 0
    E

    eventdomain

  • #298
    Majority of the time with these calls though, they want you to spend money before you get these "free" sales
    Click to expand...

    Yeah, hmmmm - if their giving something for free, then actually give it for free and build a relationship that way..

    I understand they want to make a sale right there, but you wont do that with a introductory first-time call..... The aim of a first call is to introduce your company and hopefully, 'show your product stuff' and impress the hell out of them.

    Who cares if you give away £100 worth of service - give it to them and build a relationship!
     
    Upvote 0
    R

    Root 66 Woodshop

  • #299
    I think overall, the worse ones for cold calling are the "phone-slamming" cold callers, where they blow your mind with discounts for a few minutes all you need do is reply with a few positive words such as OK or Thank you! and they steal your account.

    Shame really as they're the ones that cost pensioners £1000's a year.
     
    Upvote 0
    R

    Root 66 Woodshop

  • #300
    shadesofblue said:
    I'd be interested to know what they are?
    Click to expand...

    OK :D

    Posting simple messages on Facebook, Twitter etc such as

    I had a lovely testimonial from A Davies today at work, he said

    "Excellent service, a locksmith that really knows what he's talking about"

    1. You're not selling anything, therefore not breaking any rules within the social networks.

    2. You're giving those that follow you on such social networking sites little reminders of who you are, and what you do.

    3. Its FREE. :D

    I had a belting one just last week, were I provided items to a customer of mine, where they paid for the item which had my contact details on... They wanted them as hand outs, I sold them at cost, therefore these were free advertisements for my company.

    :)
     
    Upvote 0
    T

    telemax

  • #301
    AuthorizedAccess said:
    [sarcasm]No kidding, really? I honestly did not know that.[/sarcasm]

    Actually, there are always ways of free advertising, it's quite easy... therefore your statement is actually false. :D
    Click to expand...

    Cost of sale isn't just advertising, it's taking the call, doing the meeting/survey, fuel costs etc, covering those meetings you don't close (howver few that is). If you can do all that for free I'm all ears..
     
    • Like
    Reactions: shadesofblue
    Upvote 0
    M

    Montaigne

    Free Member
    Jul 9, 2011
    1,044
    310
  • #302
    AuthorizedAccess said:
    OK Will do. ;)

    If you can guarantee free money for me, and I mean totally FREE then sure, hand over your cash Mr Money Bags!... :D

    I'm not greedy at all, just £200 will be fine ;)
    Click to expand...

    There will be a cheque in the post shortly. I just need £20 to pay for the withdrawal charge from The Bank of Nigeria. As soon as you can send me that I will send you your £200 cheque with a further £20 added to cover the reimbursement ;)
     
    Last edited:
    Upvote 0
    Z

    ZooTicuS

    Free Member
    Aug 10, 2011
    16
    8
  • #304
    Ha - this thread was a brilliant read.

    Telesales must work to one degree of another - a young lady recently (in the last 6 months I think) appeared on the programme 'secret millionaire' and she runs/owns a telemarketing company. Can only assume her clients are getting results otherwise she wouldn't be in business today, she started back in 1998.

    She even has a MBE - but i doubt that's for 'cold calling' people ;)
     
    • Like
    Reactions: maxine and kate1
    Upvote 0
    B

    bdw

  • #306
    Montaigne said:
    So how much do you charge on average to design a website bdw?
    Click to expand...
    It's all clearly outlined on our website <<<Personal comment removed by mod>>>

    Now just before I go and have some lunch I am going to give you some free information. Now pay attention - you are getting this wee marketing gem for nothing and it works! You asked what I charge for web design, right?

    As a web designer I am in the most competitive area with regard to ranking in the search engines. I manage page two in Google on a search for "web design uk" but that's not good enough. The people who rank above me are better and more clever designers with bigger budgets, nicer sites, more clout and a better grasp of SEO so realistically I cannot compete with them.

    A few years ago I realised that I had to try something else. Through talking to them I noticed that people in business are not really interested in web design. They need websites but they don't necessarily "want" them. As the CEO of Black & Decker famously said a few years ago, "Our customers don't need drills, they need holes!"

    Back then I noticed that most people when searching for business products and services were mostly interested in the bottom line. They wanted information about website design but at the top of their list of questions was the cost. Many thousands of searches are related to the cost of web design. I decided to target (important word) them specifically. I threw up a page or two discussing my prices and website design prices in general. I very quickly started to generate many enquiries from this. Analytics now tells me that 24 of the top 25 search terms my website visitors use are related to prices. Try a few web design price related searches yourself if you are skeptical. I am in the top five for most of the popular ones.

    That is why I can spend so much time in here noising people up! :)

    So the successful recipe for my 500 visitors per day includes mainly targeted keyword and I might add lots of useful content. This is something that all good marketers and SEO companies know all about. So forget all these nuisance phone calls. Choose a targeted area for your website (not necessarily price) and go for it.

    This is not really a secret, it's just basic SEO. Try it for your business and send me a wee bung towards my retirement fund if it works. ;)

    .
     
    Last edited by a moderator:
    Upvote 0
    S

    shadesofblue

  • #308
    bdw said:
    It's all clearly outlined on our website <<<Personal comment removed by mod>>>

    Now just before I go and have some lunch I am going to give you some free information. Now pay attention - you are getting this wee marketing gem for nothing and it works! You asked what I charge for web design, right?

    As a web designer I am in the most competitive area with regard to ranking in the search engines. I manage page two in Google on a search for "web design uk" but that's not good enough. The people who rank above me are better and more clever designers with bigger budgets, nicer sites, more clout and a better grasp of SEO so realistically I cannot compete with them.

    A few years ago I realised that I had to try something else. Through talking to them I noticed that people in business are not really interested in web design. They need websites but they don't necessarily "want" them. As the CEO of Black & Decker famously said a few years ago, "Our customers don't need drills, they need holes!"

    Back then I noticed that most people when searching for business products and services were mostly interested in the bottom line. They wanted information about website design but at the top of their list of questions was the cost. Many thousands of searches are related to the cost of web design. I decided to target (important word) them specifically. I threw up a page or two discussing my prices and website design prices in general. I very quickly started to generate many enquiries from this. Analytics now tells me that 24 of the top 25 search terms my website visitors use are related to prices. Try a few web design price related searches yourself if you are skeptical. I am in the top five for most of the popular ones.

    That is why I can spend so much time in here noising people up! :)

    So the successful recipe for my 500 visitors per day includes mainly targeted keyword and I might add lots of useful content. This is something that all good marketers and SEO companies know all about. So forget all these nuisance phone calls. Choose a targeted area for your website (not necessarily price) and go for it.

    This is not really a secret, it's just basic SEO. Try it for your business and send me a wee bung towards my retirement fund if it works. ;)

    .
    Click to expand...

    How many MP's have you designed sites for?

    http://www.toucher.co.uk/mp_websites.htm
     
    Last edited by a moderator:
    Upvote 0
    maxine

    maxine

    Free Member
    Oct 13, 2007
    6,154
    1,952
    Cambs
  • #309
    Anyway... back to the "defeating a cold caller" ...

    If anyone wants to get any value out of this thread then I suggest they ignore the references to cold calling USA or cold calling to consumers and cold calling to people on the TPS (consumers) or links to relevant bits of law. This takes away a lot of the negative "noise" that gets attracted to threads when other people are trying hard to keep on topic.

    The thread topic as I understood it was talking about "defeating a cold caller" with proven experiences and views being shared on approaches, overcoming barriers, the merit of "numbers games" versus targeted calling.

    Can we have a sensible discussion now?
     
    Upvote 0
    E

    eventdomain

  • #312
    <removed by mod as personal comment>
    Click to expand...
    Its like the amount of clients I have, I dont list them all, just list the biggest ones for 'show' purposes. For a website to do sales, it needs to display everything good about itself, especially its clients and testimonials.

    Some of my big name clients are: Dettol, Kardex, Mercedes Benz World and Securitas - but I dont put them all on, I'm sure many dont put all their testmonials on either for whatever reason, maybe they got too many?
     
    Last edited by a moderator:
    Upvote 0
    Working First Aid

    Working First Aid

    Free Member
    Dec 20, 2010
    465
    76
    London
  • #315
    kate1 said:
    I buy data thats TPS checked, then you have TPS checker, marketing file and a couple of other sites that you tap the number into. You dont go through any lists.
    Click to expand...

    Kate, any good data providers you could recommend who have already checked the TPS and won't be selling me an expensive load of arguments?

    I've been putting off calling companies for too long. (Threads like this don't help the nerves :D)
     
    Upvote 0
    S

    S-Marketing

  • #317
    Working First Aid said:
    Kate, any good data providers you could recommend who have already checked the TPS and won't be selling me an expensive load of arguments?

    I've been putting off calling companies for too long. (Threads like this don't help the nervese :D)
    Click to expand...

    Dont go calling people just yet. You are getting ahead of yourself again. I was going to say premature, but that upsets blokes sometimes doesnt it.:D
     
    Upvote 0
    F

    firstmarket

    Free Member
    Sep 23, 2011
    157
    71
  • #318
    Working First Aid said:
    Kate, any good data providers you could recommend who have already checked the TPS and won't be selling me an expensive load of arguments?

    I've been putting off calling companies for too long. (Threads like this don't help the nerves :D)
    Click to expand...

    I wouldn't listen to people who claim to give telesales people an earful or keep them on hold for xx minutes - in my experience it rarely happens.

    You'll find the majority of anti telesales people on this thread actually have a fear of cold calling so will make every attempt to hide this insecurity by using common phrases such as:

    • I get all my work from referrals.
    • I don't need to take on work I earn over £x,xxx a day just by waiting for the phone to ring or emails to ping.

    The irony being of course is while they're arguing this point they could be generating even more money by picking up the telephone and using telesales as complimentary approach.
     
    Last edited:
    • Like
    Reactions: maxine, kate1, captaincloser and 2 others
    Upvote 0
    Log in to reply

    Latest Articles

    Join UK Business Forums for free business advice
    Top Bottom
    Community
    Articles
    Menu