Cold Calling

[Fagin2021]

Not quite what I had in mind

 

[OldWelshGuy]

Depends really, without knowing if the policy was new for old, what the cost of the policy is the cost of the appliance how long you've had it etc.

 

[Mark T Jones]

Options to me:

Ask a couple of non-intrusive questions to establish whether it's 'final answer

Or politely thank you and move on.

 

[Fagin2021]

Nope. All wrong so far. You're missing the clues.

 

[OldWelshGuy]

Nope. All wrong so far. You're missing the clues.

Without being party to the conversation and not being in possession of the entire facts you just as well ask what you are holding behind your back.

So I'm not going to play the willy measuring game and I'm out

 

[Newchodge]

Here’s a challenge...

I’ve just taken a ‘phone call from a salesman of a well-known appliance retailer from whom we bought an upright freezer last year.

He wanted to sell me an extended warrant. During a brief but friendly conversation I explained that I was perfectly happy with the freezer and their service, but wasn’t going to go for a warranty because I prefer to wait until an appliance expires, then buy new.

He politely thanked me for my time and the call ended.

What should he have said ?

I don't know why I waste my time on idiots like you?

 

[AllUpHere]

Without being party to the conversation and not being in possession of the entire facts you just as well ask what you are holding behind your back.

So I'm not going to play the willy measuring game and I'm out

If he can hold it behind his back he should win any willy measuring game by default.

 

[Fagin2021]

Without being party to the conversation and not being in possession of the entire facts you just as well ask what you are holding behind your back.

So I'm not going to play the willy measuring game and I'm out

Fair enough - but you had everything you needed.

 

[Mark T Jones]

Nope. All wrong so far. You're missing the clues.

Is it

'I'm a member of BNI, can anyone in my network sell you something?'

 

[Fagin2021]

Is it

'I'm a member of BNI, can anyone in my network sell you something?'

Close - but no cigar!

 

[Lucan Unlordly]

Here’s a challenge...

I’ve just taken a ‘phone call from a salesman of a well-known appliance retailer from whom we bought an upright freezer last year.

He wanted to sell me an extended warrant. During a brief but friendly conversation I explained that I was perfectly happy with the freezer and their service, but wasn’t going to go for a warranty because I prefer to wait until an appliance expires, then buy new.

He politely thanked me for my time and the call ended.

What should he have said ?

Depends on the Warranty. New for old or bodged repair?
The hardest part of any sales job is getting to speak to the decision maker. Depending on his remit, he should have asked if you were looking to upgrade or purchase any other domestic electrical items.

 

[Fagin2021]

Depends on the Warranty. New for old or bodged repair?
The hardest part of any sales job is getting to speak to the decision maker. Depending on his remit, he should have asked if you were looking to upgrade or purchase any other domestic electrical items.

I was waiting for you to come along with the right answer...
"Are you planning to replace any of your other appliances in the near future?"

 

[OldWelshGuy]

I was waiting for you to come along with the right answer...
"Are you planning to replace any of your other appliances in the near future?"

But that isn't HIS job so what'd be the point in his asking that question?

So with respect we didn't have all the information we needed did we. He just as well ask you when you'll be buying a suit next as that also isn't his job

 

[Annoying Donkey]

What should he have said ?

How do you fancy a call blocker then?

 

[OldWelshGuy]

How do you fancy a call blocker then?

Wins my vote.

 

[Fagin2021]

But that isn't HIS job so what'd be the point in his asking that question?

So with respect we didn't have all the information we needed did we. He just as well ask you when you'll be buying a suit next as that also isn't his job

How do you know what his job is? I don't either, but this is the information I gave you...

1. He represents a well-known appliance retailer.
2. I am a happy, existing customer.
3. We're having a friendly conversation.
4. I've told him that I prefer to buy new rather than repair old.

It presented a golden opportunity to ask the question - either for his own purposes or to pass the information to a colleague.

So, either your position is:

1. I had thought of that but rejected the thought on the grounds of assuming, without any evidence, that it wasn't his job or
2. I didn't think of it.

Occam's razor.

 

[OldWelshGuy]

How do you know what his job is? I don't either, but this is the information I gave you...

1. He represents a well-known appliance retailer.
2. I am a happy, existing customer.
3. We're having a friendly conversation.
4. I've told him that I prefer to buy new rather than repair old.

It presented a golden opportunity to ask the question - either for his own purposes or to pass the information to a colleague.

So, either your position is:

1. I had thought of that but rejected the thought on the grounds of assuming, without any evidence, that it wasn't his job or
2. I didn't think of it.

Occam's razor.

I am not getting into a petty argument sorry, you can bait and troll as much as you like with trying to tell me what my position is, but I think it's safe to say that I have made no more assumption of it NOT being his job than you did of it BEING his job

I am going to nominate you for the award this week as self acclaimed mind reader as you claim to know what others are thinking, what their mental position is and even what their total job description is.

Any chance of 6 random numbers from 1-59 please

 

[Fagin2021]

P

I am not getting into a petty argument sorry, you can bait and troll as much as you like with trying to tell me what my position is, but I think it's safe to say that I have made no more assumption of it NOT being his job than you did of it BEING his job

I am going to nominate you for the award this week as self acclaimed mind reader as you claim to know what others are thinking, what their mental position is and even what their total job description is.

Any chance of 6 random numbers from 1-59 please

Pax ?

 

[OldWelshGuy]

P

Pax ?

PAx

 

[Lucan Unlordly]

I've told this story before somewhere but it will do no harm to post again.

My very first ever sales training was done by the bosses wife at their home. It was intense, I hated it as my personality and hers were miles apart and I didn't think I could talk as she could. On the last day she told me that the evening before a double glazing sales rep knocked on the door and asked if she wanted new double glazing, the existing being worse for wear. 'No, we are moving in a months time. 'Ok' said the rep 'sorry to trouble you' and headed down the path. 'Oi, come here, why didn't you ask if I need replacement windows in my new house'. 'Oh, do you?' he asked. 'We don't know yet the contracts haven't been exchanged yet'. Once again the rep headed down the path. 'Oi, this house needs new windows and you haven't asked when the new tenants move in, asked for a contact number?'

The moral of this story is you will always do better in sales if you can spot the opportunities. My single week of training with the bosses wife was never bettered at any number of courses I attended over the years.

 

[Deleted member 59730]

I was waiting for you to come along with the right answer...
"Are you planning to replace any of your other appliances in the near future?"

This wouldn't be any part of the Curry's group would it. Zero commission for selling appliances but high commission for selling warranties. Selling other appliances to someone who doesn't buy warranties is a total waste of time.

 

[Mark T Jones]

I was waiting for you to come along with the right answer...
"Are you planning to replace any of your other appliances in the near future?"

Pure telesales people are a strange breed - second only to chefs in the psychopath league

If you start introducing breath and vision you will quickly lose control.

This guy's brief is to sell warranties, not product - keep it simple!