The Resolver
Mar 31, 2006
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Lawyer/Mediator/Negotiator/Resolution Expert

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The Resolver

UKBF Big Shot, from Chester and London

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"See You Out Of Court!" Dec 15, 2014

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  • About

    Home Page:
    Chester and London
    Lawyer/Mediator/Negotiator/Resolution Expert
    Industry Sector:
    Legal Services
    Private Messages:
    Feel free to send me a PM.
    I am a UK lawyer now specialising as an accredited mediator and in commercial, company and IT/IP mediation. I specialise in resolving shareholder disputes, both as a mediator acting for the company or an advisor/negotiator for individual shareholders. I was trained in commercial mediation by the ADR Group and am a member of the Civil Mediation Council and the Ombudsman’s Association. I am Head of International Marketing for Smartsettle Resolutions Inc of British Columbia, Canada, global leaders in AI driven dispute resolution tools. I am a Board Member of The International Council for Online Dipsute Resolution.

    I have been an innovator in the field of mediation, developing two areas of novel specialism being disputes between shareholders in private companies leading to stalemate situations (see and as a leading expert in the field of ODR (Online Dispute Resolution) which applies new forms of technology and expert analysis to the resolution of disputes (see .

    In 2014 I was appointed by the Civil Justice Council (a public body established under the Civil Procedure Act 1997 with responsibility for overseeing and co-ordinating the modernisation of the civil justice system of England and Wales) to its 12 strong Advisory Board to provide guidance on the role of technology and ODR in a modernised civil justice system for England and Wales. I
    My work in ODR has led to my appointment as a Fellow of the National Center of Technology and Dispute Resolution (NCTDR) at the University of Massachusetts. I have developed the leading training course in applying technology to ADR and, as such, have trained mediators from over 20 countries as well as developing and delivering a course for the Milan Chamber of Arbitration and for the UK Ministry of Justice. I have been invited to advise court services in the UK, Canada and Bulgaria on applying technology tools to improve ADR as well as by the European Commission and the Council of Europe.

    I was a member of the Working Party of the European Committee on Standardisation (CEN) which developed a Workshop Agreement on standards for Online Dispute Resolution and am currently a member of the EU funded EMCOD project ( led by the University of Tilburg and which is developing a online tool for the measurement of justice through ODR.

    I am the co-author of the European chapter in “Online Dispute Resolution: Theory and Practice” and which was published in 2010 (Eleven Publishing – ISB 9490947253), which described as “a state-of-the-art overview and assessment of the status quo and future of the Online Dispute Resolution (ODR) field.”

    I speak regularly at international conferences on the impact of the law on the Internet and e-commerce and on technology in the judiciary and Alternative Dispute Resolution. I have been presenting regularly at conferences on ODR since 2002 when the now annual International Forum on Online Dispute Resolution was first launched at the Palais Des Nations in Geneva by the United Nations Economic Commission for Europe. The Forum, which has traveled around five continents, was hosted by myself in 2007 at the University of Liverpool. I have spoken most recently at events in 2012 in the Czech Republic, Bulgaria , Poland and Azerbaijan, where I chaired the workshop on ODR at the Internet Governance Forum. In 2012 I was invited by the European Commission to attend an expert group round table in Brussels on introducing a new European Law on Alternative Dispute Resolution and ODR for Business to Business disputes across Europe.
    In 2012 I was invited to join a working party set up by the UK Ministry of Justice to create a Business Dispute Resolution Commitment to encourage less recourse to the courts.
    I was the founder of LAWTEL the online legal information update service.

    As a mediator I have developed novel techniques within the field of Interest-Based Mediation which operates beyond the traditional areas of compromise by helping each party to the dispute to consider interests they may have that, whilst peripheral to the main issue, can be affected adversely as a consequence of the dispute not being resolved, no matter what the outcome of the litigation. By focusing on identifying all interests, including those not obviously linked, that may be impacted by the continuation of the dispute and examining in detail the potential damage each side may suffer on the absence of agreement, the parties themselves then begin to express their own desire to resolve the matter between themselves. In other words, I work to bring the parties to the point where it is they, the parties in dispute, who begin to press for settlement, not the mediator seeking to coax them into it.

    My casework experience as a mediator includes:- Shareholder disputes, business acquisition disputes, IT development disputes, book copywriting disputes, consumer disputes and franchising disputes.


    Graham Ross - [email protected] 07885 728801
    Specialist in resolving shareholder disputes at
    30mn Free advice call can be booked at