- Original Poster
- #1
Reports of RM being hacked an international post being disrupted.
You couldn't make it up.
You couldn't make it up.
Royal Mail hacked
- Thread starter japancool
- Start date
Just when you thought it was safe to go back into the water - coincidentally all our international mail from yesterday wasn't scanned so likely something was afoot far sooner than they let on. As received from RM at 6pm today:
Royal Mail is experiencing severe service disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.
We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue.
Items that have already been despatched may be subject to delays. The following services for parcels and letters are affected:
We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident, and we are working with external experts to resolve this issue.
Royal Mail is experiencing severe service disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.
We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue.
Items that have already been despatched may be subject to delays. The following services for parcels and letters are affected:
- Royal Mail International Tracked
- Royal Mail International Tracked & Signed
- Royal Mail International Standard
We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident, and we are working with external experts to resolve this issue.
Upvote
0
Royal Mail tells people not to send post abroad due to 'cyber incident'
The firm is telling customers to stop sending items abroad while it tries to resolve the issue.
www.bbc.co.uk
Upvote
0
Hacking systems is far more lucrative than drugs and prostitution. You can buy hacking software and ransomware on the dark web. I read the other day that crims now franchise their online activities.
As has been said numerous times, for any organisation it’s not if but when you will be hacked.
As has been said numerous times, for any organisation it’s not if but when you will be hacked.
Upvote
0
Last year started with hope and ended in despair.
This year is starting in despair and we're all out of hope, LOL.
Upvote
0
Any decent emergency alternative for US orders? I compared multiple couriers back during the strikes but ended up dismissing them because of pricing, also most of my packages surprisingly had no issues. Now it seems like there isn't much choice.
Upvote
0
Don't even need to buy it on the dark web, the tools are out there freely available on the public internet as well.
Can get training and all sorts in Penetration Testing.
Upvote
0
Could be a while then...
www.bbc.co.uk
UPS to Europe at twice the price is looking a good option.
Royal Mail hit by Russia-linked ransomware attack
The group is working "around the clock" to resolve severe disruption to overseas deliveries.
www.bbc.co.uk
Upvote
0
An interesting service in these trying times that doesn't require any customs information for the sent goods - how does that work from a legal standpoint?
You do realise though that etail rates are compared against the legacy RM zonal pricings? When compared against the current RM country priced services, etail are over 50% more for the mid-band 1Kg rate and that excludes any collection charge for the UK leg
Upvote
0
Etail-usa rates are compared to the equivalent RM tracked service to USA, which is RM code : MP1.
50% lower than RM at weights < 500g, expedited service so faster than RM.
Customs info IS required but electronically, no need for CN22 stickers.
Direct injection into USPS at either New York, Kentucky or Los Angeles.
Hundreds of UK online sellers using the service as service is US only, Tracked only and only for ecommerce.
50% lower than RM at weights < 500g, expedited service so faster than RM.
Customs info IS required but electronically, no need for CN22 stickers.
Direct injection into USPS at either New York, Kentucky or Los Angeles.
Hundreds of UK online sellers using the service as service is US only, Tracked only and only for ecommerce.
Upvote
0
As I said, legacy zonal pricings - MP7 is significantly less and has been available for a couple of years now.
That's good to know - no mention in the pdf guide though. Is there an API to submit the info?
Upvote
0
200g to USA with RM MP7 service is £7.65 and £5.39 with etail-usa.
Yes, API for customs.
No strikes and service available right now for those who are not able to send with RM to USA as result of latest RM service closure.
Yes, API for customs.
No strikes and service available right now for those who are not able to send with RM to USA as result of latest RM service closure.
Upvote
0
Sorry japancool, they just send to USA. They specialists in that lane only for USPS direct injection.
Upvote
0
RM strikes then RM hacks...odd...
Does anyone know if this is all back up and running now?
We paused overseas shipping in December due to the Christmas rush and the RM strikes etc. Wasn't worth the hassle, not sure if we should start putting international back on?
Does anyone know if this is all back up and running now?
We paused overseas shipping in December due to the Christmas rush and the RM strikes etc. Wasn't worth the hassle, not sure if we should start putting international back on?
Upvote
0
As far as I am aware no. Still can't and even when you can the backlog will be horrendous.
Upvote
0
We feel the timing of this ransomware attack is highly suspicious, the RM is struggling to cope with the strikes and then they get 'hacked' meaning they can't handle any international mail.
Anyone else smell a rat ?
Anyone else smell a rat ?
Upvote
0
That would be interesting.
If import is still working, using the same network and software, there should be no reason for the exporting option not to work?
Upvote
0
I wouldn't normally either, however - we have 40+ US tracked parcels posted around 'Black Friday' weekend that have only just been scanned in our local Leeds depot. They obviously prioritised UK mail during the strikes, and I suspect they make a lot less profit on overseas stuff.
I'm not one for a conspiracy, but it does seem a bit strange that there is no estimate for when it will be sorted, even our account manager has said that it's not being discussed internally.
It all seems very vague.
Upvote
0
Has anyone sent overseas parcels on the 10th just as the hack was happening? I've got an order in Click and Drop that was collected on the 10th but shows:
which sounds like, although they've collected it, it hasn't been scanned anywhere and thus 'not despatched' which kind of makes sense given the current circumstances.
Dan
which sounds like, although they've collected it, it hasn't been scanned anywhere and thus 'not despatched' which kind of makes sense given the current circumstances.
Dan
Upvote
0
No, it's not fine. Read on bit further "At this time, we continue to ask customers not to submit new parcels for export, "
Upvote
0
Sorry, that was meant a bit tongue in cheek as the excerpt I posted was a bit vague...
Upvote
0
I wonder if all this will actually significantly harm Royal Mail further. In our case. we're so embedded in Click and Drop and its integration with our system, I'm not (yet) actively looking for a replacement overseas carrier...but I'm guessing some businesses might?
Upvote
0
Are you sure you mean DHL?
We've been using DDP to all of the EU via DHL since January 1st, 2021.... and IOSS for under €135 from when it became live.
Upvote
0
Similar threads
Latest Articles
-
90,000 jobs are heading your way. Your rates bill might get there firstIf you run a business in Manchester, Birmingham, Leeds or Bristol, you were probably told some...- Ozzy
- Updated:
- 8 min read
-
How to Price a New Product or Service: We Asked UKBFOn 5 August, @Data Swami posted in the General Business Forum with a question that ought to have...
- Ozzy
- Updated:
- 7 min read
-
70 years of director bans in six months: Companies House has stopped asking nicelyCompanies House published a release on August 6th 2026 that every company director should read...
- Ozzy
- Updated:
- 7 min read
-
MTD for Income Tax: your first quarterly update is due 7 August.If you are a sole trader or landlord and your gross income from self-employment and property was...- maka
- Updated:
- 4 min read
-
Andy Burnham's Manifesto for Small Business, and How It Stacks Up Against Count BinfaceIf all goes to plan (or rather, to Labour's timetable), Andy Burnham will be sworn in as Prime...
- Ozzy
- Updated:
- 5 min read