Royal Mail hacked
- Thread starter japancool
- Start date
Just when you thought it was safe to go back into the water - coincidentally all our international mail from yesterday wasn't scanned so likely something was afoot far sooner than they let on. As received from RM at 6pm today:
Royal Mail is experiencing severe service disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.
We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue.
Items that have already been despatched may be subject to delays. The following services for parcels and letters are affected:
We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident, and we are working with external experts to resolve this issue.
Royal Mail is experiencing severe service disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.
We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue.
Items that have already been despatched may be subject to delays. The following services for parcels and letters are affected:
- Royal Mail International Tracked
- Royal Mail International Tracked & Signed
- Royal Mail International Standard
We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident, and we are working with external experts to resolve this issue.
Upvote
0
Royal Mail tells people not to send post abroad due to 'cyber incident'
The firm is telling customers to stop sending items abroad while it tries to resolve the issue.
www.bbc.co.uk
Upvote
0
Upvote
0
Upvote
0
Hacking systems is far more lucrative than drugs and prostitution. You can buy hacking software and ransomware on the dark web. I read the other day that crims now franchise their online activities.
As has been said numerous times, for any organisation it’s not if but when you will be hacked.
As has been said numerous times, for any organisation it’s not if but when you will be hacked.
Upvote
0
Don't even need to buy it on the dark web, the tools are out there freely available on the public internet as well.
Can get training and all sorts in Penetration Testing.
Upvote
0
Could be a while then...
www.bbc.co.uk
UPS to Europe at twice the price is looking a good option.
Royal Mail hit by Russia-linked ransomware attack
The group is working "around the clock" to resolve severe disruption to overseas deliveries.
www.bbc.co.uk
Upvote
0
An interesting service in these trying times that doesn't require any customs information for the sent goods - how does that work from a legal standpoint?
You do realise though that etail rates are compared against the legacy RM zonal pricings? When compared against the current RM country priced services, etail are over 50% more for the mid-band 1Kg rate and that excludes any collection charge for the UK leg
Upvote
0
Etail-usa rates are compared to the equivalent RM tracked service to USA, which is RM code : MP1.
50% lower than RM at weights < 500g, expedited service so faster than RM.
Customs info IS required but electronically, no need for CN22 stickers.
Direct injection into USPS at either New York, Kentucky or Los Angeles.
Hundreds of UK online sellers using the service as service is US only, Tracked only and only for ecommerce.
50% lower than RM at weights < 500g, expedited service so faster than RM.
Customs info IS required but electronically, no need for CN22 stickers.
Direct injection into USPS at either New York, Kentucky or Los Angeles.
Hundreds of UK online sellers using the service as service is US only, Tracked only and only for ecommerce.
Upvote
0
As I said, legacy zonal pricings - MP7 is significantly less and has been available for a couple of years now.
That's good to know - no mention in the pdf guide though. Is there an API to submit the info?
Upvote
0
That would be interesting.
If import is still working, using the same network and software, there should be no reason for the exporting option not to work?
Upvote
0
I wouldn't normally either, however - we have 40+ US tracked parcels posted around 'Black Friday' weekend that have only just been scanned in our local Leeds depot. They obviously prioritised UK mail during the strikes, and I suspect they make a lot less profit on overseas stuff.
I'm not one for a conspiracy, but it does seem a bit strange that there is no estimate for when it will be sorted, even our account manager has said that it's not being discussed internally.
It all seems very vague.
Upvote
0
Has anyone sent overseas parcels on the 10th just as the hack was happening? I've got an order in Click and Drop that was collected on the 10th but shows:
which sounds like, although they've collected it, it hasn't been scanned anywhere and thus 'not despatched' which kind of makes sense given the current circumstances.
Dan
which sounds like, although they've collected it, it hasn't been scanned anywhere and thus 'not despatched' which kind of makes sense given the current circumstances.
Dan
Upvote
0
Upvote
0
Are you sure you mean DHL?
We've been using DDP to all of the EU via DHL since January 1st, 2021.... and IOSS for under €135 from when it became live.
Upvote
0
Latest Articles
-
What I Wish I'd Known Before Using AI in My BusinessSomewhere between the headlines promising AI will transform everything...- Ozzy
- Updated:
-
Is AI Making the Internet Worse?It started with a comment about music. @JEREMY HAWKE , a courier...
- Ozzy
- Updated:
-
The AI Divide: What UKBF Members Really Think in 2026Every few months on UK Business Forums, a thread appears that refuses...
- Ozzy
- Updated:
-
When the Algorithm Gets It Wrong: What eBay's AI Moderation Problem Tells Us About Platform RiskA thread appeared on UKBF this week that, on the surface, looks like a...
- Ozzy
- Updated:
-
Should you crowdfund? A framework for UK founders in 2026Three articles into a series on what crowdfunding actually costs, the...
- Ozzy
- Updated: