Volume of work intolerable!

Mikeyabosbht2016

Free Member
Jan 31, 2017
5
0
Hi Guys,

This is long.

Started off as a volunteer in an organisation while I studied. I was offered a temporary position for 6 weeks to support the old custodian. I accepted. Within three weeks of my appointment, the previous custodian left and I was offered their position. I then accepted the permanent position subject to six-month probationary review. Over a period of 6 weeks, I went from a complete junior with minimal training to running the function single-handed as the old custodian left. A further temp was brought in to support me over a period of 8 weeks with very rudimentary tasks, while a senior advisor was recruited to then act as the “true” supervisor/custodian and alleviate my work burden.

The training with the old custodian was not in-depth as I was only supposed to be there 6 weeks. I was shown one task per day and would spend 5-10 minutes per day for about 6 working days to get up to speed. I was also chucked on the phone after my 2-3rd day in the organisation. Admittedly, in some cases, I had to google the answer. Fortunately, I was lucky in that I picked things up very, very quickly and wrote copious amounts of notes to support myself.

We outsourced key tasks to an external specialist who subsequently resigned over the same time frame. This caused further distress and alarm. Essentially, two key experienced people have now left.

The temp was sadly released after 3 months. The appointment of a supervisor made things much, much worse. It was so odd. I would have to – as a junior explain procedural tasks time and time and time again. This is an individual that has an elevated job title and is earning d a LOT more money than me. They were slow and seem bewildered by the entire process. Hand-on-heart it was like having to manage a function with a ball and chain around my neck. I would constantly have to undertake all the tasks and then “step-in” and share half to three-quarters of their workload as well!! A highly demanding, highly-paced frenetic function with a liability as a supervisor. How can I report to that?

This situation transpired from August to the following March. Christmas was UTTER HELL. The work burden was divided 90 to 10%.

During this time I enjoyed a small salary increase as I passed my probation. I was told that I “passed with flying colours” but strangely - did not get the company-wide email like others to confirm my appointment.

During this time more and more work was piled on my lap, while my existing workload remained. It is now double the workload of the previous custodian with no support.

My work burden was so severe I made a slight mistake in work and got slammed by my boss. I lost it and wrote a direct email outlining my concerns of this “peripheral” supervisor.

I spoke to the Site manager the same day, who claimed to have “No idea”. Not sure this is genuine. As my line manager – junior to the site manager - asked me at my probationary review why do I “feel the need to take ownership of everything?”. These things do get reported back up the chain. I do this because it would not get done otherwise. I do this because Customers would constantly ring in and complain and this would feedback to the line manager and it reflects badly on me. I was eager to impress during my probationary review. I work in payroll and have to manage expectations of over 3000 stakeholders every day with constant stringent deadlines.


A meeting was chaired without me to assign tasks. The bulk of tasks to go the senior. The caveat was the tasks were not fixed and would shift as peaks and troughs develop. Nothing improved.

It’s like I am working my nuts off with no recognition. The supervisor is highly popular but would be exposed if I left.I am very quiet and work constantly all the time to ensure all the deadlines are met. I leave the computer on overnight as I leave as it allows me to work 3-5 minutes more the following day.

I am stressed and exhausted all the time. I am lucky to sleep three hours a day. I spend every weekend “recovering” from the onslaught I am subjected to Monday to Friday. I have triple the workload of the previous custodian due to the introduction of auto-enrolment and parallel pay run implementation. The new system is a disaster and has increased my workload further. Work naturally suffers as there is only so much I can do on my own. When there is failure superiors come to me: the junior and openly criticise me in an open-plan office. I have a 15-hour weekly commute and travel over 200 miles per week and 3 hours every day, five days a week to get to work. I take painkillers just to get thru the day.

The organisations solution is to recruit volunteers. There is talk of getting a temp for a week. Nothing materialises. I am capable and have been working independently for 2 years in the organisation with no guidance. I need two other intermediates to support me. The work is not technical enough in my eyes to warrant a supervisor and complexity lies in the volume of work. Three intermediates going at the work full-pelt every day would alleviate the situation

My job title is that of a bottom-rung junior with a sub £20K salary and does not match my outcome/deliverables. I saved the company £300,000 and I get a meek “well done”. I am trying to find a new job, but balancing that against being a de facto payroll and pension’s manager and the commute and the various courses I am taking is close to impossible

I feel an afterthought in this organisation:

> I have been working without a contract since the original temp contract expired in June 16
> I got no recognition for passing my probation.
> My role was re-scoped and the organisation did not bother to issue a new contract or provide a new job title. I was informed that I was now earning the top rung of the junior salary range. I later found out this is a complete lie.
> Management did not touch base to check the supposed reallocation of tasks following the email and meeting with the “supervisor”.
> I am told when I get overwhelmed to talk. What good is that?
> I self-funded a £1.3K course and was told “that’s good” at a PDR.
> I’ve had no annual PDR

I have reiterated time and time again the need to bring in additional personnel to support me in running the function. I need a staff member with 3-5 years’ experience who can hit the ground running. A junior constantly asking questions would take me away from the core tasks and flat-line the process. I would have to manage two people: the junior and the supervisor who I am supposed to report to.

I stayed the duration because my work experience was poor and could not find a job in the area I am qualified: chartered accountancy. I’ve carried this function for two years and there is no promotional prospects. They’ve bludgeoned me for 24 months now. I’ve set a deadline of March and I will leave. I am looking at temp roles. Is any of this normal?
 
It is normal because you have allowed it to happen. Notify your managers that you are developing signs of work related stress and that yoy can no longer function at the level of 2 people. Do your job, do it calmly and do nothing else.

And look for another job.
 
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Agree with Toby, leave. Put your notice in for your minimum time to leave.

It sounds like nothing you can do will alleviate the problems so leave, keep your health and find another job.
Leaving them in the lurch would be a bonus.
 
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If you are chartered you should have no problem finding a new role and probably on more money given the tightness in the job market. So move on, but find something better first to move too..
 
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