Paypal

[Peach]

I've just changed my payment system on my website away from Paypal because customers were having problems. AND
I've just paid my membership today, here at UKBF. The payment system is Paypal. I didn't want to use my Paypal account but because it recognised my email addresses as having one (I tried 2) it didn't want to let me just pay without using my account. I blanked the email address out and it let me enter my card details but because Paypal requires an email address at the end anyway it wouldn't let me complete my transaction using one of these email addresses (a problem I had with one of my customers when she phoned me up trying to get her payment through). I had to use my husbands email address to proceed. Exactly my point why I moved away from Paypal. It's ok if you want to use Paypal but if you really don't want to open an account it's not very straight forward. I give it the thumbs down I'm afraid.

 

[markpadam]

Our site currently accepts PayPal, Nochex, Credit Card, Telephone Orders & Cheque\Postal Orders. I find it helps to offer the customer as many ways to pay as possible. Most orders come through using Paypal or Credit Card.

I've just applied for a PayPro account so hope to have setup and running soon.

 

This hasnt happened to me: but there is a lot of anecdotal stuff about PAYPAL accounts being frozen for months pending investigation.

Even the legends bill myers www.bmyers.com and gary halbert have had problems - which drove bill myers away from paypal altogether.

One of the problems can be if you ever get a sudden massive influx of cash.

There is also a consensus that if you ever do have problems, communication with paypal is a nightmare, where ringing up your own merchant a/c is easy

The other thing that annoys me about paypal, is despite the fact that I have owned at times 3 or four separate companies , paypal do not like 3 or four accounts registered from the same address - so I have had at times to funnel several companies through one account.

And once you ever link a credit card to an account, even if you deregister it it is still banned for use instead of the paypal a/c it was linked to.

 

[starsgazing]

On the otherhand, I had a Nochex account quite a time ago. I'd used it for selling and there was about £10 in it. When I logged back in to use the money (after a substantial period of time) I found that Noches had taken the money for themselves, stating that I had been charged for being inactive. Bloody cheek!

I found Nochex to be extremely unprofessional and like you say very cheeky. Yet, still better than Paypal who are awful. I do wonder whether the reason some people have a better time with Paypal is due to the nature of items they are selling.

 

[RayB]

Interesting thread.

We have only offered credit card payment using HSBC for online sales and later this week we will be switching to PayPal Pro. The reasoning is that it offers one interface to pay by PayPal or credit card - so hopefully less cart abandonment.

HSBC has been a bit tempramental!

Do you think I am doing the right thing?

 

[fhassan]

my country isnt listed in paypal.so we r accept only credit card as a payment option

 

have been using paypal for 4 years .no problems

Earl

 

[SpeedyExpressCouriers]

A good point about Nochex is that they guarantee you in getting your money, nobody can file for a chargeback against you. They did a while back any.

Bad point is that there is a limit to what you can receive.

I think you should offer as many payment options as you can.

 

[starsgazing]

A good point about Nochex is that they guarantee you in getting your money, nobody can file for a chargeback against you.

Yes, they do guarantee you getting the money but no they cannot protect you from chargebacks. In fact if you do get one; they stop your account from receiving payments and ask that you refund the money to the buyer immediately before they call the police on **you** (the recipient!). Nochex is a joke.

As for online payment processors GoogleCheckout seems a way forward... and they're free for 07!