Is PayPal Dead?

[JPMiddleton]

Paypal now accounts for around 15-20% of our weekly sales. As a combined total Apple Pay and Google Pay now make up more than 25% and credit/debit makes up the rest.

Less than 2 years ago, PayPal was 40%+ and probably 60% or more 6 or 7 years back.

Is anyone experiencing more success with PayPal or is it in serious decline across the board?

 

[DontAsk]

Not dead at all.

I use PP to accept Google and Apple Pay, but they are a very small, if not, insignificant proportion of sales.

 

[fisicx]

I work with a lot of overseas clients and PayPal is still a preferred method of transferring funds.

 

[antropy]

PayPal or is it in serious decline across the board?

I wish it was, hiking up their fees all the time, not refunding fees for refunds, always siding with the purchaser even when you give clear evidence.

We try to use it as little as possible, but sadly it appears to be going strong.

Paul.

 

[Paul Norman]

Not dead. But perhaps reducing in it's percentage of the market - maybe in no small measure to a growing range of alternatives.

We still accept it, but as mentioned above the percentage uptake is a bit lower than historically.

 

[Paul Kelly ICHYB]

The shift is good for you, isn't it - less costs!

There are still a lot of people who prefer to use it, so definitely keep it there as an option.

 

[Russ Michaels]

Paypal is one of if not the worst payment processor out there,
customer support is non existant.
when disputes occur, they almost always side with the buyer.
You will find many horror stories where they have suspended people's accounts and stolen all their money because they jumped to some wrong conclusion about their business or transactions being dodgy.

So at the very least, don;t leave much money in your Paypal account, transfer it our regulalry.

 

[tony84]

The amount of statements I see with paypal on suggests its still alive and kicking. I dont think I have used it for over 10 years, but I think my Mrs does although mostly for ebay stuff I think.

 

[zomex]

Seen a decline over the years but still a large majority of my clients use PayPal. Most of my clients are international.

 

[DontAsk]

A few BACS and Wise transfers but 99+% PayPal for me.

The latest PayPal shopping cart extensions offer lower cost options, compared to the old PayPal Express, but I need to get customers to select the correct option at the checkout.

 

[Paul Kelly ICHYB]

but I need to get customers to select the correct option at the checkout.

Why not just switch the old option off (assuming it is a payment plugin...)

 

[zomex]

Why not just switch the old option off (assuming it is a payment plugin...)

Usually it's not that simple because there may be existing subscriptions with an old option.

I have 3 PayPal options active on my own site for this very reason. Can't switch off as it will risk old subscriptions. But I do hide them and would recommend to DontAsk

 

[DontAsk]

Why not just switch the old option off (assuming it is a payment plugin...)

I have disabled PayPal Express but the way I believe it works is that the new plugin allows direct card entry, rather than going to your PayPal account and selecting card rather than PayPal funds. I need to allow both of these, but the former is a lower fee.

 

[LPB 123]

We dropped Paypal a couple of years ago. It had no impact on our sales.

I do still use it for some purchases though.

 

[Smithco]

I use them as a card payment provider (the customer doesn't know it is PayPal), but they can also choose Express if they are a PayPal user, which is the real question. So, putting aside any PayPal-enabled options like vanilla card payments, GPay, Apple Pay etc, I'd estimate the people who choose to use Paypal is maybe 20-25%, down from maybe 50-60% a few years ago. They've lost market share to Apple and Google.

 

[japancool]

The percentage of people paying by Paypal seems to rise for me when people are worried about finances, like during the middle of the month, or when there's economic turmoil.

 

[yogena]

Worst Payment method

 

[DontAsk]

Worst Payment method

On your opinion.

 

[fisicx]

Worst Payment method

Depends on how you use it. For me it works very well and for some clients the only practical way to transfer money to the UK.