Customers taking the P.............

[gibby]

Anyone else getting daft requests with orders lately???

We keep getting request for freebies or complimentary goods with orders.

Just today a customer requested "please draw a dinosaur on the parcel, as I am collecting them"



G

 

Sounds like a great opportunity to differentiate yourself.

Our stationery supplier used to put handfulls on penny chews in with our deliveries - office staff loved it!

 

[Advance-is-ltd-R.Holder]

Anyone else getting daft requests with orders lately???

We keep getting request for freebies or complimentary goods with orders.

Just today a customer requested "please draw a dinosaur on the parcel, as I am collecting them"



G

please draw a dinosaur ??? lol

 

[WJP]

Not one of mine, but I saw this on the internet a while back, made me laugh...

http://www.google.co.uk/imgres?imgu...6SyTuaaOYmi8gPW2vT3BA&ved=0CDwQ9QEwBQ&dur=364

 

[deniser]

We sell products that are usually sold in multiples of between 1 and 6 (most commonly in multiples of 2 or 3) and we are getting more and more people asking for a discount if they buy more than 1!

 

[Mike tells it like it is]

Exclusivity in an entire city region when they have only sepnt £500 with you in 12 months is one I have had in the past.

 

[deniser]

Exclusivity in an entire city region when they have only sepnt £500 with you in 12 months is one I have had in the past.

LOL I have had an exclusivity request for a whole country based on a order of £200 and two repeats of £50 each!

 

[internetspaceships]

Hehe Denise priceless

 

[deniser]

Some people watch too much TV!

 

[James1980]

Anyone else getting daft requests with orders lately???

We keep getting request for freebies or complimentary goods with orders.

Just today a customer requested "please draw a dinosaur on the parcel, as I am collecting them"

Standard service: no dinosaur.

Good service: you draw a dinosaur

Going the extra mile: you attach a photograph of a dinosaur



James

 

[kulture]

My favourite is the customer who replies to the shipped e-mail asking us to change the shipping address.

 

[deniser]

And the ones who order/phone last thing in the day several hours after your cut off time when your parcels have all been collected asking your staff to drive to the post office with their parcel.

Would they ask an employee of Argos or Amazon to do this?

 

[Mike tells it like it is]

Juts say no

no

just say no

NO

just say no

Still wont get there for a week with royal mail no how

 

[InBetweener]

Standard service: no dinosaur.

Good service: you draw a dinosaur

Going the extra mile: you attach a photograph of a dinosaur



James

And for outstanding service throw in a free fossil

 

[JDX_John]

Anyone else getting daft requests with orders lately???

We keep getting request for freebies or complimentary goods with orders.

Just today a customer requested "please draw a dinosaur on the parcel, as I am collecting them"



G

Google "draw a wizard on the box"

 

[Christine Hough]

Delivered by
Ty Ran and Saw us

 

[internetspaceships]

On a lighter note, my guys are all still packing boxes right now!

3 orders since 17:30 that "must be there pre ten thirty tomorrow"

 

[JMRidley]

My favourite ever customer request was the one that said "Lane to house narrow - please use small van"

 

[internetspaceships]

Best delivery address we delivered to was "The Landing, Land of Nod"

 

[KateCB]

Query today:
I just want you to confirm that your Microsoft Windows 7 professional 64bit operating system shown on your website is 64bit please.

go figure......

one from years ago 'How big is your 4ft punch bag?' ermmmm about 48 inches.....

 

[maxine]

Lol at exclusivity comments!

I had someone email me this week asking what were my prices for pay per lead for accountants, how many had I sold in the last year and who I had sold to ..

I haven't replied to the email yet as couldn't think of a polite reply!

 

[internetspaceships]

You'd struggle to reply to that kind of mail in a humane way wouldn't you?

Probably kinder to just ignore the poor fool

 

[astutiumRob]

Just today a customer requested "please draw a dinosaur on the parcel, as I am collecting them"

Answer with Custom artwork covers only come with a MoQ of 5, do you want the brown paper or the bigger invoice

A few years ago when sending out invoices in December, one of the team drew Christmas-trees or Holly leaves or Snowmen on the withcompliments slips that went out with them.

I remember an actual *written* complaint from one client in January about the "missing picture" demanding another with compliments slip was sent !

 

[Curious]

Answer with Custom artwork covers only come with a MoQ of 5, do you want the brown paper or the bigger invoice

A few years ago when sending out invoices in December, one of the team drew Christmas-trees or Holly leaves or Snowmen on the withcompliments slips that went out with them.

I remember an actual *written* complaint from one client in January about the "missing picture" demanding another with compliments slip was sent !

Ha - that's unbelievable! Although I try to never underestimate the pettiness that some people will stoop to any more it still surprises me.

Like a bloke who measured an item the other day and complained because our measurements were out by a few mm 'it isn't the same size as you state but it will have to do..'.

Nice to hear that the morons spread themselves evenly around other places as well.

 

[gibby]

Sounds like a great opportunity to differentiate yourself.

Our stationery supplier used to put handfulls on penny chews in with our deliveries - office staff loved it!

I think that is half the problem, we do sometimes put in free sweets and now they expect it. We appear to be on a list of firms that give away free goods, as we do get alot of requests for freebies for charity events.


By the way, the best way to confuse a customer is to add a note saying "complimentary sweets included" and then forget to put them in.
They spend ages checking all the packaging etc and a small number then email back about it

G

 

[SillyJokes]

We put a sticker sheet in every parcel. It's quite nice and has a variety of novelty joke stickers. People very rarely comment on it. I jsut hope their kids stick the 'eject button' on the fridge so they remember us another time.

I'd draw a dinosaur once or twice but if everyone asked for one we'd have to employ an artist - or maybe get a stamp made up - yes, that would do it.

 

[SillyJokes]

http://www.dailymail.co.uk/news/art...-cheeky-customer-smiley-dinosaur-drawing.html

 

[Flatmate]

http://www.dailymail.co.uk/news/art...-cheeky-customer-smiley-dinosaur-drawing.html

Ha thats funny

 

[deniser]

http://www.dailymail.co.uk/news/art...-cheeky-customer-smiley-dinosaur-drawing.html

Maybe I should send that request to Santander. I eventually got a letter after my latest complaint stating that they were sending a cheque for £70 as compensation. But the cheque enclosed was for £40! I sent it back asking them to send the £70. They phoned yesterday saying that they were increasing it to £100 because they cocked up the compensation letter.

Maybe I should just be asking for a dinosaur instead.

Speaking of strange requests, I had an order recently (paid online) which had a note attached saying as the recipient was ill, could I donate it by way of a refund?

 

[Cobby]

Query today:

one from years ago 'How big is your 4ft punch bag?' ermmmm about 48 inches.....

That's not so weird; perhaps they wanted it in a 'real' measurement instead of that archaic nonsense.

He could have just used google, but still...

 

[deadgoodundies]

Best delivery address we delivered to was "The Landing, Land of Nod"

Best customers name we ever had - Dik De Kok .......... True Story

 

[simon field]

I was watching something the other night, they were talking to the head gardener at Highgrove.

Her name was Debs Goodenough.

 

[chrisbarnes86]

I was asked to draw a unicorn fighting a bear on the comments section from my customers customer when sending out there order. I was in a good mood and so fulfilled their request. My customer liked it and so did the receiver. Wouldn't make a habit of it but it doesn't hurt to do something out of the ordinary once in a while. I've got a picture back at the office.