WhatsApp Management
- Thread starter pbdesigns
- Start date
- Original Poster
- #4
It's one of the best ways to communicate with people for quick responses.
It's surprising how little some people check their email - plus your message gets lost in a busy inbox.
SMS messaging barely being used for proper messaging any more (my SMS inbox only hs 2FA codes in it)
WhatsApp is great for 2 way communication and getting quick responses.
The main benefit for consumers (your customers) is that it is free - they don't have to worry about SMS allowances etc.
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I'm considering using WhatsApp for business. A friend of mine is high end travel agent, £50k holiday to tick all the things on ya World places bucket list, she does all her business on WhatsApp.
What I can't get my head around is people expect a quick response when using WhatsApp, I don't work weekends or evenings, I'm not sure how that would pan out. Email is easier as people will wait until Monday for a response.
What I can't get my head around is people expect a quick response when using WhatsApp, I don't work weekends or evenings, I'm not sure how that would pan out. Email is easier as people will wait until Monday for a response.
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I've done just this as we need a way to centrally manage some WhatsApp messenging so my wife can help manage my daughters business WhatsApp messaging.
Like @estwig my daughter's business is B2C, it's horse livery. All of her business communications are through either Facebook Messenger or WhatsApp, with the occasional Instagram messaging.
None of her clients use email and she doesn't use email herself (nor does she use a computer - all her business management is done on her mobile).
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I’m the same as @Mark T Jones. All my clients use email. Some might use WhatsApp to call but none of the use messaging. Which is why I don’t bother with social media either. Nobody looks for my products on Facebook.
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Crankshaft Rotating Motor! - Similar to mechanical expressions like Piston Return Springs, Diesel Coilpacks, Manual Torque Converters, and Hypofluroresent Indicator Flasher Fluid. Back in my student days I spent a couple of summers working in a Truck/Van Workshop - I think that 'Chalkey' is still looking for 120mm Oil Filter Control Belt for a Scania!
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Ha Ha Perfect old chap!
So now everyone can see why I don't need all this software and site webs like Myface
I already have all the knowledge in my head as detailed by Bob although the drive belt order should have placed over the telephone quoting 4 and three quarter inches and not all foreign stuff....feckin boys!
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My friend the high end travel agent, she makes a very good living, I'm not sure she even knows what email is!
It's a brave new world old chap, keep up or get left behind!
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This maybe the case but my choices are driven by customer requirements only . If the serious PLCS and companies suddenly wanted to confirm bookings by doing a dance on tic tok then we would probably do the same.
Most people on here who have banks, utility companies, defence industry ect ect are only expected by these customers to communicated via email and phone calls. They will not and do not communicated by the platforms that have been discussed on here
I do get concerned about some of the advice on here from Marketing people who may not clearly understand how business to business commerce functions. This goes back to the basic fact of understanding and knowing your customer requirements
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I get endless emails from companies offering all sorts of marketing services. Social media is often mentioned. I challenge them to do SMM on my behalf and I will pay for any leads it generates. Most never get back to me. Those that take me up on my offer never manage to generate a single lead.
Social media no doubt works for some but that doesn’t mean it will work for everybody.
Social media no doubt works for some but that doesn’t mean it will work for everybody.
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? I cant work out if your joking or not so will just answer either way.
A CRM is just basically a computer based filling cabinet.
All of your customer, the transactions you have made with them etc.
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Not sure if you meant this as advice or not, but it is really good advice and goes well with this...
Basically, if you're customers aren't using Instagram then don't use Instagram, if they don't use email then don't use email.
Having said that it is less about B2B v B2C, and more about who the individual is that you need to reach. If you are trying to reach the Head Of Marketing and your research shows most head of marketing types like doing TikTok's then you need to be on TikTok.
Personally our research for is has shown so far;
- TikTok is good for brand exposure and engagement on TikTok but crap for converting to sales.
- Instagram is the same ^
- LinkedIn is good for conversions onto UKBF, and engagement in LinkedIn.
- Facebook is the same ^
- Twitter is good for getting press and media exposure, crap for engagement.
This does not mean it'll do the same for anyone else.
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I don't do SM marketing at all, I have a presence on fb and insta, I don't take any notice of it, full of tyre kickers and numpties, all looking for the cheapest of the cheap!
My clients would prefer WhatsApp, it's just that I don't fancy it, email seems easier to ignore on the evenings and weekends and the phone is set not to ring outside of hours.
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WhatsApp is convenient for some, but I totally agree.
I generally communicate where the client reaches out.
But it all goes back to email and WhatsApp in the end.
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I don't use WhatsApp but I have had clients who do. I have asked, for example, of evidence of WhatsApp discussions that are relevant to a disciplinary hearing - without fail they have been unable to produce a useable transcript. Email is printable, I get the impression that WhatsApp is not, or at least, not readily.
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“A DIGITAL WATCH?”
I have carried out a few 'Straw Polls' of late, amongst a few friends and colleagues. Some have Twitter and/or Facebook Pages, as they 'Consider' it important to have a Social Media presence. They also dedicate both time and resources to maintaining/responding on these platforms. However, when pressed with "Has a Social Media presence ACTUALLY GENERATED WORK?" The answer has been a resounding “NO!” – It is something of 'Hoot' that they feel is 'Hip and Trendy!'
Like others here, it took best part of a decade for some clients to accept Email - Even now, 'Email' is purely the ‘Mode of Transportation’ - PDF Letters are still the custom (except for acknowledgements and trivial issues, etc.) I also act as 'Gatekeeper' for all correspondence - Staff do not communicate directly with clients. Some clients overseas are firmly in the 'Traditional Norm' of Typewriters and 'Wet Ink' Signatures! – And, that is unlikely to change!
Whatsapp, Twitter or Facebook, is largely immaterial - It is about what 'Fits' with your own domain, product, or service – And, the 'One Size Fits All' approach certainly does not work!
Again, I am NOT 'Open All Hours' either. Like Estwig my phones are either OFF or on Message Service from 18:00 until 08:00 the following morning. Quite often, I have to deter clients from ‘Chasing’ with unsolicited calls. They are told “It takes Time to do the Work! – And, ‘Nagging’ will NOT make it happen any faster!” I also have an 8 Hour Time Difference to deal with – Which is used to MY advantage!
Fisicx might have been able to renew a Mortgage in the UK via Email. However, I have spent a considerable amount of time today putting together a Building Permit Application – Six Copies of EVERYTHING with each Drawing Sheet and Document being ‘Signed and Sealed’ by both partners. Certain Municipality Forms can only be submitted ‘Typewritten’ with real Carbon Copies and WITHOUT ERROR!
However, on a much lighter note . . . Rowan Atkinson as the ‘Dinosaur Judge!’ – You will now see the significance of the Heading!
https://www.google.com/search?clien...#fpstate=ive&vld=cid:d7ad999f,vid:9VgwxKW0J6I
I have carried out a few 'Straw Polls' of late, amongst a few friends and colleagues. Some have Twitter and/or Facebook Pages, as they 'Consider' it important to have a Social Media presence. They also dedicate both time and resources to maintaining/responding on these platforms. However, when pressed with "Has a Social Media presence ACTUALLY GENERATED WORK?" The answer has been a resounding “NO!” – It is something of 'Hoot' that they feel is 'Hip and Trendy!'
Like others here, it took best part of a decade for some clients to accept Email - Even now, 'Email' is purely the ‘Mode of Transportation’ - PDF Letters are still the custom (except for acknowledgements and trivial issues, etc.) I also act as 'Gatekeeper' for all correspondence - Staff do not communicate directly with clients. Some clients overseas are firmly in the 'Traditional Norm' of Typewriters and 'Wet Ink' Signatures! – And, that is unlikely to change!
Whatsapp, Twitter or Facebook, is largely immaterial - It is about what 'Fits' with your own domain, product, or service – And, the 'One Size Fits All' approach certainly does not work!
Again, I am NOT 'Open All Hours' either. Like Estwig my phones are either OFF or on Message Service from 18:00 until 08:00 the following morning. Quite often, I have to deter clients from ‘Chasing’ with unsolicited calls. They are told “It takes Time to do the Work! – And, ‘Nagging’ will NOT make it happen any faster!” I also have an 8 Hour Time Difference to deal with – Which is used to MY advantage!
Fisicx might have been able to renew a Mortgage in the UK via Email. However, I have spent a considerable amount of time today putting together a Building Permit Application – Six Copies of EVERYTHING with each Drawing Sheet and Document being ‘Signed and Sealed’ by both partners. Certain Municipality Forms can only be submitted ‘Typewritten’ with real Carbon Copies and WITHOUT ERROR!
However, on a much lighter note . . . Rowan Atkinson as the ‘Dinosaur Judge!’ – You will now see the significance of the Heading!
https://www.google.com/search?clien...#fpstate=ive&vld=cid:d7ad999f,vid:9VgwxKW0J6I
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Twilio might be great for you @pbdesigns
I prefer to use emails as it makes searching and filtering the emails a lot easier but unfortunately, I have customers that insist on communicating via WhatsApp only (I still send an email to summarise everything we agreed to and I also archive the chat and store it with the rest of the project documents) the same customers prefer also to receive their contact form submissions via WhatsApp, as others have mentioned, for some, WhatsApp is the new email.
I prefer to use emails as it makes searching and filtering the emails a lot easier but unfortunately, I have customers that insist on communicating via WhatsApp only (I still send an email to summarise everything we agreed to and I also archive the chat and store it with the rest of the project documents) the same customers prefer also to receive their contact form submissions via WhatsApp, as others have mentioned, for some, WhatsApp is the new email.
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How do you end up in the situation where the customers dictate that a platform must be used?
Here it is landline and email only using other methods results in info, bookings and communications getting lost
It looks quite serious what you are doing there and the method of communication should reflect that importance
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Absolutely right! - "But, I sent him a Watsapp Message, Your Honour!" - The 'Digital Watch' argument again!
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