I first looked at the site on my phone and now on desktop and both times I thought it looked like one of those holding pages you see for expired domains - the ones where the registrar bungs up a load of adverts and marketing blurb.
The content feels very technical. What does 'AMD Epyc 7642 2.3ghz 48-core 96t 256mb 225w' even mean? What is a port scanning tool?
I'm assuming if you know about VPS each of your packages will make sense but for the uninitiated (like me) I wouldn't have a clue which one I need.
I looked at your blog posts but can't see what value they add. Why do I need to see a picture of your laptop? Why is your datacentre in the USA - I want my server to be in the UK.
The team consists of you. Where is your support team - the people I can call at 2am when something has gone wrong.
Where is the KB. How do I raise a ticket?
Do I get a cPanel?
Are they fully managed?
Do you do migrations? Does it come with the wordpress tookkit?
To whom are you marketing the service?
Why should I choose you over my existing host?
But what puts me off more that anything is the lack of phone number. I want to call you and discuss the best option for my business or tell you the VPS has crashed or whatever. I then discover you use a virtual address for your company. Which makes you anonymous - and that doesn't engender trust. A check on CH makes the whole set up look even more iffy.
I love this. You've given me insight I never would've thought of, as admittedly, my mind is more toward the technical side of things.
The AMD part is the CPU we use - its one of the higher-grade CPUs, brilliant for CPU tasks.
Our higher level support team is based in the UK, however we do have support staff for more basic matters (billing etc) based in Chicago - Our engineers in Chicago work closely with us, so if at 2.30am in the morning BST, our entire server breaks down, or a massive attacks comes in, they'll be able to deal with it accordingly. So this does give us an extra bit of flexibility.
Our datacenter is based in Chicago, US, because we want to scale our operations quicker than most,
which is also why we show pictures of our hardware, as this market is filled with a lot of providers that come and go, we wanted to show our potential clients that we've invested into enterprise-grade hardware, etc, to hopefully give the impression that we know what we're doing, as we do. - Back to why we chose the US, its a bigger market, and easier for us to reach a larger client base, so that when we do inevitably start operations here at home, we know that we won't have an issue keeping that location profitable, as depending on location, electricity and bandwidth prices differ.
People that aren't customers, can query via our
[email protected] email, or via our discord, support tickets are reserved for clients - you cannot access our client area without ordering a VPS, or paying a £1 fee (this will get deposited into your balance automatically).
The team page is just our management, yes, just me, we do have Support Staff, Engineers, and other related positions.
Do I get a cPanel? We provide VPS servers only, you will get access to a panel that allows you to view CPU, MEM, DISK, NET usage in graphs, and reboot/start/stop your VPS.
*Our VPS servers are Linux Servers (Command Line Interface), accessed via SSH (secure shell).*
Are they fully managed? By default no, however after ordering you can enquire with us for management of that server, or, you can email us preferably with all your requirements so we can return a quote to you. (
Router Servers - these servers are managed)
Do you do migrations? Does it come with the wordpress tookkit? We don't offer wordpress support what-so-ever, you'll need to hire a system administrator to install wordpress and migrate your site.
To whom are you marketing the service? At this moment, game hosting providers (minecraft servers etc), website owners (people that run their own codebase, not wordpress really), people running streaming sites such as PleX, etc. So far, most of our clients have come from word of mouth.
Why should I choose you over my existing host? That would vastly depend on who your host is. Most allocate you shared resources, meaning, your RAM, CPU, etc will be shared amongst a range of unrelated sites/servers they're also hosting, including and most certainly not limited to, your network speeds. With a VPS from HammerVM (Our VPS servers are actually VDS/Hybrid Servers, we call them VPS for SEO purposes), the resources we allocate you (KVM servers), are yours. We do also offer fairly useful technical support.
We're going to be setting up an inbound line after your advice, however as of now, we do actually provide callbacks to those customers that request it.
