Voip- Is it any good?

[Tabbie]

I am getting really confused with voip and being baffled with jargon. Can anyone please point me in the right direction

I just want to make free business calls from my laptop using a headset, ideally with free mobile calls but this doesnt look possible so no problem if no mobiles

The sites all say you can use a normal landline etc but dont understand how this works. I do quite high volume calls (recruitment agency) but only me in the office.

Also, is voip reliable. Say an email comes in when you are on a call, can the call quality drop or cut off? Finally, where do you plug in a voip phone if i got one, is it into the router? I am in a serviced office so dont have a router, thats at the switchboard

Thanks

 

[cjd]

I am getting really confused with voip and being baffled with jargon.

That's perfectly normal

I just want to make free business calls from my laptop using a headset, ideally with free mobile calls but this doesnt look possible so no problem if no mobiles

I would really like free beer in my local and free entry to the Lords Test match, but that doesn't seem possible either ;-)

VoIP is only free when you call a telephone that is on the same network - if you call a BT landline or a mobile it has to be a chargeable call. It will normally be a much cheaper call, but it's still chargeable.

The sites all say you can use a normal landline etc but dont understand how this works. I do quite high volume calls (recruitment agency) but only me in the office.

You can't use a normal landline to MAKE calls using VoiP but you can call normal landlines. Generally, if you make a high volume of calls, you will buy a call package - but it's not essential.

Also, is voip reliable. Say an email comes in when you are on a call, can the call quality drop or cut off? Finally, where do you plug in a voip phone if i got one, is it into the router? I am in a serviced office so dont have a router, thats at the switchboard

Thanks

VoIP is very reliable, we run our entire business using it and have about 10,000 business users doing the same - but you do have to have a decent connection. It will not cut out if you get an email. A hardware telephone will normally connect directly to the router. If you're running a softphone on your laptop, that is not necessary. But you might have other problems if you are sharing a network.

Give us a call - 020 7043 5555 - if you need to talk it through.

 

[Tabbie]

Hi

Thats great thank for the info! Its all become clear now

I will give you a call tomorrow

Thanks again

 

[midgetman]

I can recommend CJD, been using his service for ages and no line problems, also the tech help is brilliant! I have asked some really daft questions and they have been nothing bit helpful and fast in sorting it out.

 

[accountancyextra]

I can recommend CJD, been using his service for ages and no line problems, also the tech help is brilliant! I have asked some really daft questions and they have been nothing bit helpful and fast in sorting it out.

I agree with Midgetman. Been using CJD's service for about 14 months now

 

[That Guy]

Also used Voipfone in the past, the support is great. Especially for people like me who knew nothing about voip.

 

[matt.chatterley]

Another "ditto" here - we use Voipfone and it's a good service.

There are also a lot of moderately advanced telephony features available - certainly for the price tag, as a few of them are generally quite pricey premium features.

 

[Beadons]

I recently had to spend a month in London as my son's surgery went wrong. So glad I had VOIP (with CJD) as still able to receive my business calls.