Paypal holding funds.

[peebles]

Sorry, I'm getting confused. Can you please clarify?

If I pay for something over the internet and my goods either don't arrive or they are faulty, can I not contact my credit card company to sort out the refund? (Assuming I get no response from the ebay seller). Does this not fall into the distance selling regulations as well?

Many thanks, Peebles.

 

[starsgazing]

Sorry, I'm getting confused. Can you please clarify?

If I pay for something over the internet and my goods either don't arrive or they are faulty, can I not contact my credit card company to sort out the refund?

Yes, if you've paid the merchant directly ie you go onto a merchant's website & buy goods.

(Assuming I get no response from the ebay seller). Does this not fall into the distance selling regulations as well?

Many thanks, Peebles.

If you've paid via Paypal (or another e-money/money transfer service), some cc companies will not get involved at all - they will simply refer you to them. To add insult to injury, if you look at Paypal's t&cs (which admittedly I've not of late) it goes on and on about how (bottom line) you're not trading in "real" money with them, but actually in e-money which makes them the judge, jury & executioner in their little e-world (as far as your money is concerned). Sure, they're regulated by the FSO, but ultimately the decision is theirs. That said, quite a few people have sued Paypal & won.

Obviously, it's better to pay via your credit card & Paypal regardless - depending on the person at your cc company, sometimes they will help (at the cc company's discretion entirely & on a case-by-case basis) & sometimes they will compensate you as a "goodwill gesture". But always exercise caution on eBay anyway - to save yourself the hassle. I mentioned earlier that I was nearly ripped off by user e_cell (save for Paypal intervention) and if you take a look at their feedback, I actually blame myself for being blinded by their high scores & not analysing the comments or purchase amounts!

 

[peebles]

Thank you, what I do is, I telephone the buyer directly and pay by credit card directly. Paypal are nowhere to be seen.

I don't know about this but could you not put a 'buy it now', but link to your website to the direct product in the description? Then you will hopefully get more people linking to your website to do the deal directly? (Maybe you could offer a small discount for this? Just a thought)

Peebles.

 

[starsgazing]

Thank you, what I do is, I telephone the buyer directly and pay by credit card directly. Paypal are nowhere to be seen.

I don't know about this but could you not put a 'buy it now', but link to your website to the direct product in the description? Then you will hopefully get more people linking to your website to do the deal directly? (Maybe you could offer a small discount for this? Just a thought)

Peebles.

eBay has scans (and whistle blowers ) that would very quickly put an end to that! An eBay ban would follow shortly afterwards.

 

[tb1234]

Stargazing, that is correct for protection under section 75, but the Visa Chargeback scheme still works with Paypal transactions as long as you are not paying from balance and use a Visa card to top up your account either debit or credit.

See: http://whatconsumer.co.uk/protection-paypal/

This includes information about making a formal complaint about paypal see the comment at the bottom of the post.

 

[starsgazing]

the Visa Chargeback scheme still works with Paypal transactions as long as you are not paying from balance and use a Visa card to top up your account either debit or credit.

Ah OK - I have a Mastercard with Lloyds - they replaced my Visa with this Airmiles Duo crap and everything went downhill from there. So the moral of the story is switch to Visa!

 

[tb1234]

The most secure one is Cahoot - you can create a new CC number for each transaction online. Pretty cool

 

[quikshop]

Sadly, calling them won't give you much joy either - they seem to have ainherent employment policy of only employing people who don't actually understand either English or Business.....!

Agreed, I've had need to speak to PayPal employees a few times over the years and if you are lucky enough to speak to someone who understands the language, they come across as a bit shell-shocked and utterly dismissive.

Why should PayPal invest in providing any sort of acceptable customer services, they have a captive audience.

 

[kozrak]

i hate paypal as well but until i find a suitable replacement what can you do,
unless someone out there knows of one just like it with same facilities,
if so speak up, ill change in a flash

 

[ico1234567]

Hi

The closest we got was nochex but not great for ebayers as you dont get the straight through processing.

They are good if you run a business with your own website and had no issues from them whatsoever.

Check out more horror stories at paypalsucks dot com

 

[quikshop]

The closest we got was nochex but not great for ebayers as you dont get the straight through processing.

They are good if you run a business with your own website and had no issues from them whatsoever.

NoChex have a poor reputation and a habit of holding onto money aka PayPal. My own dealings with them lead me to think that its not the most, well, professional of organisations.

 

[starsgazing]

NoChex have a poor reputation and a habit of holding onto money aka PayPal. My own dealings with them lead me to think that its not the most, well, professional of organisations.

That's an understatement! I found NoChex to be a complete and utter joke. One time I received a nochex payment for about £100 at around 9am & initiated a withdrawal shortly afterwards. At around 1pm that same day I had received about 4 messages from Nochex. The gist of each (in order) -

1) We suspect you have received fraudulent funds and urge you to refund this payment immediately.
2) We see you have not refunded the funds and urge you to refund them immediately.
3) We see you have still not refunded the payment and will call the police if you continue to hold on to them.
4) Your account has been frozen due to strange activity. Please contact blah blah [email protected] for assistance.

Contacted blah blah blah and told them that I would refund the payment once it hit my account - unlike most processors they refund in realtime, so they would charge my card for the refund instead of take the account into negative & I wasn't sure I'd even receive the money. Nochex then told me they'd restore my account once I refunded the money... I told them to shove my account in a place where the sun don't shine! Money hit a few days later, I refunded the transaction & washed my hands of them! Sure, it was a few years ago - but I doubt much has changed if people on this & other forums still complain that their customer service is crappy...

 

[Christiane]

I had about £50 in my Nochex account when I closed it. The said they would refund it to me three months after closing the account. Needless to say I never saw the money....

 

[ico1234567]

We had a completely different experience with these guys - turnover through them over the 3 year period was around £400 - 500k. The main benefits were more competitive commission which was key. It makes a massive difference particular when you take account the VAT impact as well, particular when margins are thin.

Occasional issue but no where near as the nightmare we had with paypal when we started off. Basically lost money with paypal and never saw it again. Never ever use paypal again and I dont buy from shops that use paypal in principle. I'm sure there are many others like me out there. Paypal seem to think they own your money and everything in your bank account. Once an account is opened you are at the mercy of their incompetence.

With nochex dont recall losing any cash.

You may then have to forgo some effort to sort out issues as their margins are probably thin to employ lots of people.

Worldpay was also expensive and did not try any others as it would have meant a redesign of the website which we could not be bothered to do.

Google checkout looks good and probably an excellent competitor to paypal as long as you are not using ebay for sales.