No order after nine months!

[urban33ltd]

Hi

Just curious as to what the rest of you guys would do if a customer contacted you after nine months to suddenly decide they haven't received their order?

Stu

 

[bargainmania]

Absolutely nothing, if they have taken 9 months to send an email then they are not that bothered

 

[OldWelshGuy]

Do you have proof of sending it?

What do your T&C say about notification of non delivery?

How much was the order?

 

[darkestdreams]

If that was the first time I had heard about it, I was be a little suspicious and thinking scam. If I order something, I would expect it to arrive within 2 weeks of paying for it and would be straight on the phone asking where it was. I wouldn't wait 9 months and then get in touch by email.

 

[urban33ltd]

It was £7.99 and sold through Amazon.

In the past I have had a couple of people contact after a couple of months, but anything after that I just think it far, far to long!

 

[geester]

You need to have something or kind of document to prove it was sent - Royal mail provide proof of posting for free. You can make a claim if it does not get their upto a set limit.

 

[Posilan]

Absolutely nothing after 9 months with no prior contact.

Steve

 

[benjaminrhys]

Tell him no chance - 9 months!!

 

[Lee Jones Jnr]

Who cares?
For £7.99 resend, refund or say get stuffed - whatever you feel like doing. It isn't worth worrying about or seeking advice over.

 

[fisicx]

...after nine months to suddenly decide they haven't received their order?

Pregnancy testing kit?

 

[lexius]

tell him you sent it - but wait wait nine months before you respond.
more seriously, If he just emailed you then ignore it. if he took 9 months to follow up a missing order he might not be even bother chase you up again about it

 

[cjsdh]

Let him send a proof, positive communication with him, I think maybe he needs you to answer these questions, but nine months is indeed too long, contrary to common sense.

 

[wwdg]

Check what the law states on the matter. Your own terms and conditions do not mean anything if they dont comply to laws and regulations

 

[kulture]

In practical terms the buyer can do nothing. It is past the A-Z claim period for Amazon, it is past the chargeback period for any debit or credit card.

Other than generously offering a refund (if you choose) you can do nothing either. You cannot claim it is lost and claim a refund from the carrier, you cannot do any kind of track/trace.

I have just had this situation from a german customer who claims his early December 2010 christmas present order did not arrive. I said I could do nothing after so long.