Is telesales dead

[TelesMedia]

We still do telesales calls

post covid it was successful but now it feels a lot less so

does anyone still do 100-200 telesales calls a day??

does anyone answer them?

 

[Mark T Jones]

Funnily enough, I get 200 calls a day trying to improve my EE contract - I do wonder at the economics, but presumably somebody is making money from it

Then there are the more targeted and considered calls which may work if done well

Where are you in the market?

 

[fisicx]

does anyone still do 100-200 telesales calls a day??

Not me. I only need one new client per week so cold calling wouldn't be much use.

But I do get a lot of calls asking about getting an energy survey. Not even a real person these days - it's all AI junk.

 

[TelesMedia]

i think ai is going to flood it even more to the point people just wont pick up - although thats already happening. i rarely pick up if i dont know the number.

 

[ctrlbrk]

i rarely pick up if i dont know the number.

What a refreshingly candid admission.

 

[WaveJumper]

Unless you are in my contacts you won't get through

 

[Lucan Unlordly]

does anyone still do 100-200 telesales calls a day??

Anybody who is needs some sales training

 

[Paul Norman]

Funnily enough, I get 200 calls a day trying to improve my EE contract - I do wonder at the economics, but presumably somebody is making money from it

Then there are the more targeted and considered calls which may work if done well

Where are you in the market?

Just 200? I would feel hurt and ignored at those volumes

 

[Paul Norman]

Like all things, done well, it probably still does work. We do some outbound cold calling, and we do get leads from it.

Not 100 a day, though.

Of course, the many badly made sales calls are doing a decent job of devaluing the whole idea, and I get why, after being sold 3 funeral plans and told you were in a road accident, people might just be hanging up on callers who are not their actual mum.

 

[Marantzdigital]

I have always wondered what types of people actually entertain these calls, new iphone you say? sure! it must be a hard job to pursue, hats off to you if successful as I am sure most people will be rude

 

[Mover1]

We still do telesales calls

post covid it was successful but now it feels a lot less so

does anyone still do 100-200 telesales calls a day??

does anyone answer them?

Hi, Do you mean cold calling? Are you calling B2B or domestic?

 

[MikeJ]

Telephone Preference Service.
Corporate Telephone Preference Service.

Report anything that breaks the rules.

 

[uliana_ww]

We still do telesales calls

post covid it was successful but now it feels a lot less so

does anyone still do 100-200 telesales calls a day??

does anyone answer them?

cold calling does not make sense in the modern age

 

[Lucan Unlordly]

Why not?

Surely it depends on what you are selling?

We sell products for events and cold call accordingly...

 

[Joey80]

It still works if your target customer is someone who has to has to pick up the phone to unknown numbers micro businesses like owner/drivers, plumbers, cleaners etc. otherwise, it's pretty much dead.

 

[Mark T Jones]

It still works if your target customer is someone who has to has to pick up the phone to unknown numbers micro businesses like owner/drivers, plumbers, cleaners etc. otherwise, it's pretty much dead.

To paraphrase

Any type of prospecting can work in certain environments but not in others...

 

[Mover1]

Depends on the product or service. Business to Business calls can be successful if you can get to speak to the right person, however, often these days no telephone number is available.
I would also add in my experience more personalised approach and NOT scrips are the best.

 

[Lucan Unlordly]

The channel isn't dead — the shotgun approach is.

Again, it depends on the industry and the demand!

Solar panels, which Octopus say have seen a 50% rise in sales and mis-sold car finance are ripe for telesales.

 

[Marantzdigital]

Unless you are in my contacts you won't get through

I think this along with other modern technologies on phones (the main obstical or tool in the process) could be contributing to a decline.

Business number identification on the caller screen, sometimes marked as spam by other users or reviewers who may not have given the caller a fair assesement, could lead to your companies attempts being wasted.
The call wont even ring on the phone.
These settings are on by default on some handsets, hiya I think is one I saw on a Samsung for example.
People are quick to mark things as spam and leave negative reviews.

My advice to overcome this, as an outsider, would be to check your number isn't 'spam listed' or negatively reviewed on the web. Perhaps have the number you call from listed on the Web so its easily searchable and linked to some information about your company.

Perhaps send a text message with a website link prior to calling so the recipient can search you up.

Not many like unwanted door callers, in todays word a person's telephone number is their door to the outside world.

Also I find that many now a days prefer to find their own deals, info etc and act upon rather than accept anyone's help or offerings as they feel more comfortable knowing they have made an informed decision and perhaps don't want to have to make a decision on the spot.

Lasly I'm not sure of your audience but I have noticed that in my sector, very very little want to talk on the phone, they prefer to message back and forth for days - this could be for various reasons to do with modern life, time or location constraints eg imagine being on a bus or around kids, anxiety issues so many factors that I feel will be highly impacting telesales currently or in the future.