Client Intrusion in Website Design

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There is some truth to this.
All of my clients know exactly where I am and I am totally transparent. That is why I have to suffer the anonymous critics in here who think transparency is their choice. ;)

Added: Anyway I am happy to allow my clients to decide on the value of the service I offer them, not people who hide behind NDPs. :)

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What I'm getting from this thread is that web designers think they are god's gift to the internet and that anyone foolish enough to have the money to pay for them deserves to be ridiculed

As a starting point I'd like a designer who totally understands my business and could show me that their designs have created profit for previous clients.

Then I'd be prepared to take their word for it that their design is totally perfect, and that none of my ideas is worth anything.

I'm just not seeing that because webdesigners can't possibly understand all the businesses they have to design for, therefore they should be open to suggestions from those who do know the market.
Indeed. Bottom line focus.
 
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All of my clients know exactly where I am and I am totally transparent. That is why I have to suffer the anonymous critics in here who think transparency is their choice. ;)

So that makes it acceptable to break the law does it?

How many clients have you lost because of this law breaking? How many quality clients have never picked up the phone or sent an email?
 
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So that makes it acceptable to break the law does it?

How many clients have you lost because of this law breaking? How many quality clients have never picked up the phone or sent an email?


hmm, i dont have contact details (address) on my website. The reason being is that I'm a sole trader and I don't want every Tom, Dick and Harry turning up at my home (i work from my garage). They don't need it. They have my phone number, e-mail, skype etc.

However - EVERY client gets an invoice with my address on it once we have a business relationship going.
 
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hmm, i dont have contact details (address) on my website. The reason being is that I'm a sole trader and I don't want every Tom, Dick and Harry turning up at my home (i work from my garage). They don't need it. They have my phone number, e-mail, skype etc.

However - EVERY client gets an invoice with my address on it once we have a business relationship going.

The trouble is what you may want and what is the law are not the same thing at all.

Please take this in the friendly manner intended, which I seem unable to get across by the typed word :) Why is it acceptable to ignore the law, and do you not think (because you cannot know) that you will loose customers because of it?
 
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Why is it acceptable to ignore the law, and do you not think (because you cannot know) that you will loose customers because of it?
No it is not acceptable to break the law. Can I suggest that if you think anyone is breaking the law and you have concerns about this you are addressing these concerns to the wrong people? Report them to the appropriate authorities and remember to tell them who you are. :mad:

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hmm, i dont have contact details (address) on my website. The reason being is that I'm a sole trader and I don't want every Tom, Dick and Harry turning up at my home (i work from my garage). They don't need it. They have my phone number, e-mail, skype etc.

However - EVERY client gets an invoice with my address on it once we have a business relationship going.

I can relate however the rules dictate we do otherwise I'm afraid :(
 
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Well, until I get fingered by the plod for committing the heinous crime of protecting my family's privacy, I guess I'll just have to continue on the way I am (and I do alright, so if I'm losing customers it's fine). :)

Bottom line: anyone who needs to know my address knows it [before they part with any cash].
 
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What I'm getting from this thread is that web designers think they are god's gift to the internet and that anyone foolish enough to have the money to pay for them deserves to be ridiculed

As a starting point I'd like a designer who totally understands my business and could show me that their designs have created profit for previous clients.

Then I'd be prepared to take their word for it that their design is totally perfect, and that none of my ideas is worth anything.

I'm just not seeing that because webdesigners can't possibly understand all the businesses they have to design for, therefore they should be open to suggestions from those who do know the market.

Hooray!!!!!
The voice of reason!!!!!!!!!!!

For that to happen, the designer would have to actually LISTEN to the client, instead of dictating to the client. A concept a lot of designers struggle with.
 
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No it is not acceptable to break the law. Can I suggest that if you think anyone is breaking the law and you have concerns about this you are addressing these concerns to the wrong people? Report them to the appropriate authorities and remember to tell them who you are. :mad:

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Why would I report you or anyone for not complying with the law, it's not my place to? I think it's better to point it out the perpetrator directly rather than the authorities, after all we all make mistakes. So I think I'm addressing it totally to the right people.

Why do you think you are not breaking the law? I think it's European law rather than just English law, I'll have a check at some point.
 
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Hooray!!!!!
The voice of reason!!!!!!!!!!!

For that to happen, the designer would have to actually LISTEN to the client, instead of dictating to the client. A concept a lot of designers struggle with.

Now this isn't trolling, it's really not.

But the reason they can't listen to their clients requirements is that it requires a lot less skill to simply use the same template time and again. Quicker, far simpler and little knowledge required. Hence the budget prices I guess, which is fair enough. They just need to explain this to their customers.
 
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But the reason they can't listen to their clients requirements is that it requires a lot less skill to simply use the same template time and again.
Yeah go on, if the truth doesn't suit you just make it up. :rolleyes:

I would much prefer that if you are going to accuse me of breaking the law then you should report me to the authorities. If I and the others who have spoken about this are guilty of law breaking then we should be dealt with so please feel free to report me as a test case (and remember to sign your name). :p

By the way this invitation is open to any of you who are criticising us, not just our anonymous pal Banned. :)

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I think it's breaking the law when you don't display relevant contact and address details when you operate an ecommerce business that sells to the general public.

As far as I am aware, if you are a web designer and operating on a B2B not general public footing then you don't have to display your address details. Not sure, don't know the law.

I do know that you MUST display a returns/office address, telephone number and contact email address for an ecommerce store that sells general products. Because Trading Standards told me so :D

Like I say, I don't know the law regarding to B2B only retail.

I'll update this in a minute as I'm reading through the 'Model Terms for Internet Retailers' booklet from LACORS.
 
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The template shufflers aren't web designers. Changing colours doesn't mean thinking about a design.

That was my point. And looking at your portfolio would I be right in presuming you don't use templates or chase budget work?

And soooo, back on topic, do you get a great deal of "interference" from customer? Because with your portfolio I would probably be happy to just let you get on with it and trust your creativity, obviously after we had discussed what I was imagining.
 
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That was my point. And looking at your portfolio would I be right in presuming you don't use templates or chase budget work?

And soooo, back on topic, do you get a great deal of "interference" from customer? Because with your portfolio I would probably be happy to just let you get on with it and trust your creativity, obviously after we had discussed what I was imagining.

Thanks - I was agreeing with you though.

In all honesty, most of the times I've gone away and "done" my own thing, it hasn't gone as well as I'd have hoped. I tend to 'get there' in the end but it's usually after a lot of too-and-frowing with revisions which sucks the life out of both parties.

Happily, I have more projects that have gone well than those that have gone awry but I'm man enough to admit that sometimes I have screwed up and should have asked for more input from the client. However, sometimes the client just doesn't have any idea about what they'd like until they see something and unfortunately, unless they're going to pay for multiple revisions, they're going to settle for what they get (either a design concept, or a template). That's just the price you pay for a bespoke design.

I no longer do work for a fixed fee on that basis, because design IS subjective. If a client doesn't like a design I've done they still need to pay for my time. If they bring relevant, useful ideas to guide me down a suitable route (and save time!) then so much the better for everyones sake.

I *MUCH* prefer client input, in fact - I need it.
 
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... I would probably be happy to just let you get on with it and trust your creativity ...
In my experience that is precisely what is likely to cause problems with [some] clients.

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Thanks - I was agreeing with you though.

In all honesty, most of the times I've gone away and "done" my own thing, it hasn't gone as well as I'd have hoped. I tend to 'get there' in the end but it's usually after a lot of too-and-frowing with revisions which sucks the life out of both parties.

Happily, I have more projects that have gone well than those that have gone awry but I'm man enough to admit that sometimes I have screwed up and should have asked for more input from the client. However, sometimes the client just doesn't have any idea about what they'd like until they see something and unfortunately, unless they're going to pay for multiple revisions, they're going to settle for what they get (either a design concept, or a template). That's just the price you pay for a bespoke design.

I no longer do work for a fixed fee on that basis, because design IS subjective. If a client doesn't like a design I've done they still need to pay for my time. If they bring relevant, useful ideas to guide me down a suitable route (and save time!) then so much the better for everyones sake.

I *MUCH* prefer client input, in fact - I need it.

Thanks woodss, I think that sums it up perfectly. And a webdesigner I can agree with, there had to be one somewhere :p
 
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