Buisness phone line to mobile.

[Lesley Taylor]

Hi.
Wondering whether someone can help. I moved my business last March to a different location. My landline is virtual and diverts to a mobile as I have no office. However the landlines number has stopped diverting to the specific mobile number saying its out of use?
I can't find any ppw about the mobile number and the mobile number has been with me for 25 years so I'm now struggling to maintain communication with my customers....help what can i do

 

[martin_shl]

There are people on here with greater knowledge of the telecoms space than I, but I wonder if your virtual landline already has the ability to be a VOIP number? If so, you can use an app on your phone to make and receive calls using that number. I personally use "Softphone" which is a paid for Android App, but is very reliable at receiving calls from my VOIP number.

 

[Callum Holland]

Hi.
Wondering whether someone can help. I moved my business last March to a different location. My landline is virtual and diverts to a mobile as I have no office. However the landlines number has stopped diverting to the specific mobile number saying its out of use?
I can't find any ppw about the mobile number and the mobile number has been with me for 25 years so I'm now struggling to maintain communication with my customers....help what can i do

Good Morning Lesley,

I would be happy to help, I work for a telecom company if the landline has stopped diverting to the mobile & the landline is virtual there will be a management website to look at this.

Feel free to give me a call if that's easier to explain the situation.

 

[Paul Kelly ICHYB]

Lesley,

What did your landline number provider say when you spoke to them?

 

[UcallJohn]

Have you checked with your virtual number provider to confirm if the service is still active? If the number is truly out of use, you may need to request a reactivation or port it to a new provider before you lose it permanently. Your mobile number receiving the forwarded calls could be the issue as well. Hopefully you got it resolved by now.