Best CRM for small business?

[Roberthughes]

Hello everyone,

We are currently looking for an 'all in one' CRM system to use within our business.

We are looking at using Work etc, has anyone had any experience with this system or could you advise on any others?

We need the CRM to have the below features:

- basic invoicing
- sales leads management (email marketing helpful)
- customer information storeage
- project manager

Our business is online marketing offering SEO and web design. Currently it needs only 1 user, but within 3 months this will increase to 3.

We currently use outlook and dropbox but was hoping to switch over to Google Apps and integrate everything into one place. So preferably the CRM would need good integration with Google Apps.

Many thanks in advance!

Rob

 

[SamApplegate]

I've heard good things about http://www.salesforce.com

Personally, I wrote a basic system in PHP, but I guess you don't have the time for that!

Good luck with your new venture.

 

[jakew009]

capsule crm

linked automagically to kashflow for invoicing / accounting

connected up to magento via carrytheone to bring in customer details from online orders

exporting to mailchimp for email management

linked to freshdesk for email inquiries / support tickets

and tied into zopim for live chat


life is easy again

 

[Richard Orr]

Have you seen intouchcrm?
[FONT=&quot]Winners of the 2012 SSA Awards for CRM & Customer Management – SME

Integrated with Kashflow
Built in sign Up Forms
Email module built in
Support tickets / Customer Service Tickets built in
and much more e.g. Tasks, Calendar, SMS, Surveys, Mailmerge, Leads/Sales, Reporting, hosting Documents...

[/FONT][FONT=&quot]All the above under your account umbrella and very competitively priced: Premium Level £12 per user per month, Unleashed level £18 per user per month (ex vat)

UK based (main office in Somerset) with very friendly & professional team. You can sign up for a free trial without card details.
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[garyk]

fatfreecrm

 

[Charleston_Financial]

Sage ACT is pretty good, very versatile and doesnt have any monthly fees, it can also be integrate with sage accounts.

 

[Claire Dymond]

I use Zoho and have found it good for my small business.

I did fill in the form on the salesforce site to find out more detail and within minutes got a phone call with a hard sell for £500 a month.

I never respond to hard sell, why would a value for money product need a hard sell?

 

[Lucky7CompSolutions]

If anybody is just looking for a basic CRM, its free and easy to install.
http://myitcrm.com/

 

[pdhulme]

Look for Highrise and Basecamp, small cost PCM & No contract

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