I find this interesting, I've been with 1&1 for a good few years now and haven't had many problems. When I've contacted them, sure they take a couple of days at least but the information is pretty decent. Could be just lucky I guess!
I hope you get your problem solved bdw, it could be down to the fact that my problem was quite trivial problems so they were "eager" to reply to my problems!
Actually my current problem has now cleared itself as often happens with spam detection software but they don't know that and we are moving into the eight day.
Actually my current problem has now cleared itself as often happens with spam detection software but they don't know that and we are moving into the eight day.