YouTube explainer videos?

Frimley111R

Free Member
Nov 1, 2009
481
54
Camberley, Surrey
Have you ever done one and if so, did it work?

My main business is in the EV Charging sector and people call us all day asking how it all works.

I could do a YT video giving the same overview / helpful run through of EV charging that we repeat every day but being regional I wonder if there's much point given that we do not cover much of the UK relatively.

Some amateur videos like this seem to have fairly significant numbers of views though.

Also, I wondered if getting one of the low cost digital presenters to do a slightly more professional one for a smallish fee is a good idea too.

Thoughts?
 
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I used one when I couldn't get the spinny squirty thing off the dishwasher. And my wife watches them for crafting.

If they get your number off a website then a short video could help. But a couple of minutes max.
 
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Its my go to place if I am stuck on a job, spent the weekend looking at videos on removing dash from a 190E. Fairly easy to make a video these days all depends the the quality you want at the end of the day plus remember it will be a reflection / introduction to your business. Editing is the most time consuming if you are doing a 'proper job' think about getting a local student in to help. And one last thought how many leads do you get when people are calling you, are you making the most of these?
 
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Yes, all the videos I watch for removing, changing bits and bobs from my beemer are very amateur in that sense but as long as it helps me do what I want, I don't really care.
 
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UK video production here.

The question is if the video will generate the right kind of prospects for you. Is it info that your prospects in your area are searching for? If the answer is yes, then do it, put it on your website, front and centre.

Secondly, the choice is DIY or bringing in a video production agency. You can DIY it with the phone in your pocket as phones are superb. If a professional presentation to prospects is important then hire a video production agency but the strong suggestion is you should present this yourself. The reason is you will put little nuances in that a presenter will miss and the vid will feel more 'real.'

And of course the maths are: How much money is each customer worth and how many will the vid bring in? And is it helping scalability? i.e. Will having a vid save you a ton of time because instead of repeating yourself, you can just send out a single vid?

Also note that video views do not equate to winning business. For example, for my own business, I put up a vid that received 45,000 views but generated no leads and website traffic dropped. The posts where I get just a few views on social (300 - 500) definitely generate me business.
 
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Good points Paul. It's why I asked the question. I can imagine getting a lot of views but not getting lots of leads because we are regional. Most of the views could be outside of our area.

EV charging is new to most people and so we explain it with a simple overview to all new customers but I wondered if putting it into a video may help people who visit our site when we are not available.

I'd want it to be reasonably professional and don't mind presenting it myself (although I will hate seeing it!) and so don't rally want to do it with a mobile device. Although maybe, as a trial I could do so.

I'll give it some thought...
 
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They can be very useful in explaining things to people looking for answers. And the fact that your business is a regional one does not mean that you cannot benefit as the video can explain what you do, how, and why. If you post it on your website it saves visitors ploughing through loads of text to get the same outcome. It is not necessary to show your face on camera to make a very effective video. I use software to produce many explainer videos for a wide variety of concepts. Willing to help you if you like?
 
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Good points Paul. It's why I asked the question. I can imagine getting a lot of views but not getting lots of leads because we are regional. Most of the views could be outside of our area.

EV charging is new to most people and so we explain it with a simple overview to all new customers but I wondered if putting it into a video may help people who visit our site when we are not available.

I'd want it to be reasonably professional and don't mind presenting it myself (although I will hate seeing it!) and so don't rally want to do it with a mobile device. Although maybe, as a trial I could do so.

I'll give it some thought...

I see my job as to come up with video that generates quality leads, more sales and helps scale business so happy to have a discussion if this would help. As a note, video does not work in every instance so the solution may literally be 'do not shoot video' or link to an existing vid but to help, I would probably need to get a better understanding of your business.

Happy to be DM'd if you would like to chat. Incidentally, I'm in Sunbury-on-Thames!
 
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EV charging is new to most people....
Electric Vehicle Charging? We come home and plug it in. Not sure I need to watch a video for this.

Maybe people are calling you because the website is lacking in information or they can't find the answers? A video may just hide the a fundamental problem with the site.
 
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Short and Sweet!

Watch a few 'How To' videos posted by our friends in the USA for how not to do it.....

How to change a guitar string will tell you why the string broke, what it was made of, what it could of been made from, how much it cost, where you can buy them, why you cant buy them now. Then how to take a broken string off, why you take the broken string off, what you use to take the broken string off. That's the first 10 minutes, the last 3 will actually give an answer.
 
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Its my go to place if I am stuck on a job, spent the weekend looking at videos on removing dash from a 190E. Fairly easy to make a video these days all depends the the quality you want at the end of the day plus remember it will be a reflection / introduction to your business. Editing is the most time consuming if you are doing a 'proper job' think about getting a local student in to help. And one last thought how many leads do you get when people are calling you, are you making the most of these?

You drive a Merc
Your one of my favourite people in here now
 
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In line with some of the above, I use explainer videos for a number of things. As a rule I favout the amateur ones over the promotional.

That said, I actually pay little or no attention to the source of the video, so it doesn't lead me to engage with a supplier.

Which I guess - means that you need to fit your video strategically into your sales process.
 
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Ok what video's should we be making for the forum:

1, How to buy a business (I can think of one person on here who's commentary could be quite interesting)
2, How to sell your business (funny I think the same person might be interested in directing that one too)
3, How to read a lease and why you should get proper legal advice

Any more thoughts people?
 
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Ok what video's should we be making for the forum:

1, How to buy a business (I can think of one person on here who's commentary could be quite interesting)
2, How to sell your business (funny I think the same person might be interested in directing that one too)
3, How to read a lease and why you should get proper legal advice

Any more thoughts people?

For me; 3 would be 'how to read a contract.

I'd certainly add

4. Credit control
5. Cashflow forecasts
 
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Electric Vehicle Charging? We come home and plug it in. Not sure I need to watch a video for this.

Maybe people are calling you because the website is lacking in information or they can't find the answers? A video may just hide the a fundamental problem with the site.

People buying EVs for the first time know nothing about home charging and virtually 100% of our callers appreciate the explanation that we give them regarding the installations, so that they understand how it all works without all the technical jargon. We provide everything in one place and it gives us a really strong competitive advantage.

Given the reception we get to this I wondered if a video could do the same(it can) and generate more leads ultimately.

The info is on the website but people don't want to sit there reading lots on content. We just make it easy for them. Fortunately I have 10 years digital experience so know that our site is working very well but ultimately, no matter how good the content some people just want someone to tell them what they need.
 
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People buying EVs for the first time know nothing about home charging and virtually 100% of our callers appreciate the explanation that we give them regarding the installations, so that they understand how it all works without all the technical jargon. We provide everything in one place and it gives us a really strong competitive advantage.

Given the reception we get to this I wondered if a video could do the same(it can) and generate more leads ultimately.

The info is on the website but people don't want to sit there reading lots on content. We just make it easy for them. Fortunately I have 10 years digital experience so know that our site is working very well but ultimately, no matter how good the content some people just want someone to tell them what they need.

Without knowing your process, would watching a video not just distract them from making the enquiry?
 
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The info is on the website but people don't want to sit there reading lots on content.
Wrong on both counts!

If someone is blowing £30-50k on an EV, they want all the info they can get and, sorry to be blunt, but I didn't find much in-depth technical information on your site whatsoever. That's why they are calling you!

Long copy sells! Copy that talks about the customer and the customer's needs and does not bang on and on about the company sells! Clear competent technical and detailed information sells.

You have a good website with a few major niggles (try viewing it on a mobile and you'll see what I mean!) But the information is scattered throughout the site and I would sort that out first before commissioning a video company to document an installation and make a clean and clear video.
 
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The info is on the website but people don't want to sit there reading lots on content. We just make it easy for them.
Err no. They aren't going to look at the website if your primary call to action above the fold is to contact you.

There is virtually nothing of use on the site. When I looked at the charger page I have no idea which one I need.

Everything page on the site suggests I should contact you to get help and advice.
 
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Your website is very 'friendly' and the overwhelming feeling I got from it was to give you a call which as I mentioned before this can not be a bad thing (all though time consuming) if you can turn these calls into sales. My one suggestion would to add a frequently asked questions section ?
 
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Your website is very 'friendly' and the overwhelming feeling I got from it was to give you a call which as I mentioned before this can not be a bad thing (all though time consuming) if you can turn these calls into sales. My one suggestion would to add a frequently asked questions section ?

The OP's website does have a FAQ section BUT it is in the "Home" dropdown and it should be moved to replace the "Map" which serves no identifiable purpose. Are the pins supposed to represent installations, engineer's homes, or what? If I click on a pin it shows a town and an identical phone number but how many visitors do that? Collectively we are making many valid points and I hope that the OP takes them on board and changes the site accordingly. It is a good site but can be improved to the benefit of visitors and ultimately bring in more enqiries too.
 
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Everything page on the site suggests I should contact you to get help and advice.

Isn't that what the OP wants prospects to do? They are not expecting to place orders online but are presumably interested in EV vehicles and what they need to operate them? With the direction of travel by GOV if I was setting up an engineering business again, it is certainly a business model that I would seriously look at.
 
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The OP's website does have a FAQ section BUT it is in the "Home" dropdown and it should be moved to replace the "Map" which serves no identifiable purpose. Are the pins supposed to represent installations, engineer's homes, or what? If I click on a pin it shows a town and an identical phone number but how many visitors do that? Collectively we are making many valid points and I hope that the OP takes them on board and changes the site accordingly. It is a good site but can be improved to the benefit of visitors and ultimately bring in more enqiries too.

You are of course quite right can't believe I missed that
 
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Isn't that what the OP wants prospects to do? They are not expecting to place orders online but are presumably interested in EV vehicles and what they need to operate.
I thought they wanted to make the video to reduce the number of calls.
 
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When you train to be a teacher, most of what you have to learn os dreadfully dull, but some bits really stick in your head. Most is to do with communication. Two way communication works best, and we can interrupt when we get lost - which is why the delay on the TV interviews with policiticans is so horrible. The delay wrecks the two-way process. One way communications, like Youtube goes wrong because the person sending the info has to guess on the level of the viewer. Most click aways on YouTube are because the information is presented at too higher level, or too low a level. When there is a match - you watch. This is why many do intro level videos, then have a separate higher level. "if you want to know more in depth info on XYZ, click on the link below.." type stuff. How many unboxing videos stop at exactly the point you want to start? Too many. Or maybe you just make the video in sections - the basic info first, followed by the deeper stuff. One way comms, when it fails, is usually due to level mismatches. With any technical subject that needs to be presented to non-technical viewers - you need to keep the level constant. You also have to decide about words and vocabulary. The technical viewer gets annoyed when non-technical processes are dumbed down, but the non-technical viewer gets lost. Sometimes the presenter needs to work out what exactly people will want to know, what they probably already know and what they almost certainly need help with. With electric cars - the key thing people want to know is how long it takes. The answer depends on the type of outlet, the available current and the difference between the outlets. The trouble is as soon as you try to be technical and accurate and mention Amps - many will switch off. Writing the script is hard!

I'ma bit of a Landrover fan, and on Youtube is a load of videos by PowerfulUK ltd - who sell mail order parts, but the owner is very keen on making videos - of their parts being fitted but also Landrover's own parts being fitted. They're very watchable because of him - he's a bit eccentric, and NOT a know it all. he does his videos as a fan himself, and shows you the messes he gets into, how he fixes them and pretty much just pitches it right. He doesn't use technical terms that would confuse, and instead of the fancy words Landrover use, he'll call it a flap, or a clip-thingy, or other made up nonsense that everyone can understand. He does what we all do, prods buttons before reading the instructions where it says do not do this - and shows you when it's terminal or how to reset things. I leaned a great deal from his style of video. Lots of the bits he sells need modifications to the wiring because socket types get changed or fittings are modified - so he'll say "see this bit?" and point to a clip - you need to chop it off. You see him do it, and then see how it re-fixes. Stuff like that. If he did a charging video - he'd work out what people needed to know, then show them - he'd also point out how it can go wrong, and then show you how to fix it. He did an electric car one recently where he showed how you grab the cable from the boot, stuff it in the socket but look ...... the little light's not flashing - something's wrong - then explain that the car he's trying to charge has a slightly loose socket so you need to hook the cable over the flap, then the light flashes and you can come back in 6 hours. Then 6 hrs later he says how annoying - it still needs another hour? I wonder what the readout will say when it's an hours short - and he shows you. People see the impact of cutting a charge short. His videos are always hand held, often wobbly and often go wrong. He does things on the spur of the moment and occasionally breaks a plastic clip or something - so say - see this one? don't remove this one, because you don't need to and it breaks - very watchable style. A bit chaotic, but the guy really wants to help people. I'm not sure Tesla liked his video if him collecting his brand new car from a supermarket car park and spotting little things wrong with it, but I bet this helped people considering doing the same thing.

Making interesting tutorials on YouTube is not easy.
 
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I thought they wanted to make the video to reduce the number of calls.
From the original post, I thought he was already getting many calls but was wondering if a video could convey the same info to prospects saving him the time to have to take all the calls? Of course, it also depends on how he would use the video? He could host it on Vimeo and embed it on his site so that people could get the answers when the office is closed or he could email it to prospects too. I just looked on YT and there is a UK channel "Artisan Electrics" with 41.5k subscribers and 221 videos many on EV topics and 5.2 million views. He uses Adsense but also promotes his training courses etc. So the topic is relevant and growing.
 
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Any question that keeps cropping up would probably benefit from some content in response. It's handy both for your customers, and for your website's reputation and ranking. If I were you, I would put together a short, simple explainer video, accompanied with a written 'how to' guide on your website. This helps both your customers in using your products, and your site in ranking to attract new business! Hope this helps :)
 
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and people call us all day asking how it all works

Your website is a funnel to this sentence -> "Whether you have questions about how EV charging works for you, your charger options, installation timescales, pricing or anything else, our team is here to answer all your questions."

The first thing you need to ask is what do you want your web site to do for your business?

Who are your valuable visitors, do vistors that contact you just to ask questions convert into customer? That sort of analysis.
 
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