What's up with Voipfone?

[Paul Kelly ICHYB]

Anyone know whats happening - lines are down, as is their site?

'We are experiencing some technical problems but hope to be back very shortly. Sorry for the inconvenience.'

I never like seeing th word 'hope' in web site messages!

 

[Leo-InstallingIT]

Hi

It has been up and down for the past hour as far as I have noticed.

Assume they must be having a technical problem. I am sure they will have it sorted soon

Many Thanks

Leo

 

[noidea]

Anyone know whats happening - lines are down, as is their site?

'We are experiencing some technical problems but hope to be back very shortly. Sorry for the inconvenience.'

I never like seeing th word 'hope' in web site messages!

I like the honest messages.

"We are currently experiencing some technical problems but we will be back very shortly. Sorry for the inconvenience."

Wouldn't that be annoying if that was like that all day?

 

[estwig]

Ours has been fine all day

 

[Leo-InstallingIT]

So has mine, its just been the last hour or so I have noticed.

Not that I mind - I'm not too fond of phone calls on a Friday evening anyway!

Many Thanks

Leo

 

[Paul Kelly ICHYB]

Sites up, no calls still!

All was ok until about 90 mins, when we stopped receiving calls - which was strange and drew my attention to a possible issue!

 

[Paul Kelly ICHYB]

just saw this on the forum!

http://www.voipfoneuserforum.com/viewtopic.php?f=1&t=3260

 

[Paul Kelly ICHYB]

fall over divert has just started working again.

 

[estwig]

Think maybe we need a 'whipround for the meter'!!!!

Anyone got 50p????

 

[cjd]

Sorry chaps - we've got a serious problem with the network.

I don't yet know what the problem is - all the people that do are all working on it. If this goes on any longer I'll have to pull one of them off and provide an update.

You'll find messages on our user forum.

http://www.voipfoneuserforum.com/viewtopic.php?f=1&t=3260

 

[estwig]

Just checked and we are still cool.

 

[cjd]

It looks like we've lost a Domain Name Server. We have 2 but for some reason - which is beyond me at the moment - it's caused other problems. We're installing a replacement now. Keep your fingers crossed, mine are all eaten.

 

[noidea]

It looks like we've lost a Domain Name Server. We have 2 but for some reason - which is beyond me at the moment - it's caused other problems. We're installing a replacement now. Keep your fingers crossed, mine are all eaten.

lol, what is it on this forum about things turning into chocolate?!

Did you eat the (chocolate) DNS server?

 

[Cleveregg]

We were noticing 'weirdness' at about 15:30 today - mobiles were ringing but cut off after 3 or 4 seconds....

 

[cjd]

Looks like it's fixed. I'll try to post an explanation when the smoke has cleared

 

[cjd]

We're beginning to understand what happened. We lost our primary DNS (ns1) which shouldn't have mattered as our secondary DNS (ns2) should simply have taken over the work. But it only partly managed this for some fairly complicated technical reason involving our need for reverse DNS look-ups.

We managed to recover ns1 and everything was brought back to normal. However we've learnt something and will be making some changes to our network which will ensure full failover if this sort of thing happens again. We will also add a 3rd DNS (ns3) as a belts and braces excercise.

This is extreemly frustrating as since March 2007 we have only had 3 minutes of downtime - luckily this occurred outside business hours so very few people were affected.

Sorry :-(

 

[HC-Martin]

Colin,

I think we take it as 'one of those things', accept your apology and agree that 3 minutes of downtime in over a year is bloody good!

 

[estwig]

Don't worry about it cjd, I luv what you do, the customer service and product is superb and I am sure you will learn from this and move forward.

 

[i234i]

oopsie, i didnt even notice