people who phone just for an excuse to have a chat
Deniser.....I read some companies creating a FAQ on their website to reduce questions on the phone. Most of the time it helps. I don't know if it is the case for you.
Yes and no have sent you a dmWhat kind of screen capture for example? Isn't it possible to automate your job?
I hate having to sort out the customers addresses when they sign up, or place a guest order. They must know where they live. I have certain things set up like capitalization of names that sort of thing, but what it cant do is to sort of the abbreviations that people use in addresses.