Website transaction - shipping to address different to billing address

[CompuGlobal-Hyper-MegaNet]

Hey guys.....
Trying to work out a suitable payment system for my website. Hoping to work through any pitfalls before I commit to anything.

I'm going to be selling goods to international customers. The majority of transactions will be low value and delivered to their billing addresses.
However there is the opportunity to sell a little extra and to complete my product range/services offered, but this would involve shipping items of value of approx £50-£100 to temporary UK addresses of existing customers (who would pay with their internationally registered CC/debit card).

I had found a credit card merchant who is happy to process international transactions through my website but I was wondering if I would be allowed to send goods to alternative addresses as described above? Was hoping to hear from those who've successfully implemented such a service as to how they've gone about it and the pitfalls to be wary of. Thanks!

 

[seoswat]

Simple answer is yes you would be able to, however accepting international payment methods and sending goods to different address's will open up options for the customer to claim the money back by certain methods.


At a minimum i would get a signed POD for all those deliveries (proof of delivery). I would even go so far as to call the contact number on each order placed for these types of things and just double check their order details with them (of course this depends on your own sales team man power and time restraints)

Basically you just want to avoid being a victim of fraud.

 

[CompuGlobal-Hyper-MegaNet]

Thanks!
I have a couple of additional security steps in mind to protect myself, and am glad to hear there's no blanket ban on such payments from the provider.

 

[merchant-account-review]

On all international transactions, I would recommend going through a secure payment page...(except regular customers) Payment over the phone is MUCH more risky and you would pay a higher transaction cost for each the phone payment. In doing so you would also take on the risk in the event of fraud. E-commerce payments (Which i would recommend doing) should go via 3-D secure so you should negate risk from you as a merchant in the even of fraud(confirm this with your provider!) ie the customer passed the extra 'BANK' security and they the shopper keyed the card data in not you!.

Sometimes my clients simply talk to the prospective client and send an email including all details of the order along with link and to their payment page (therefore getting around risk and need to use phone payment for this transaction) and conclude the sale that way.

Also look at the GUI (graphical user interface) of your payment page (for your shoppers and team) does that depict x1 x2 more currencies to the end shopper if so at what cost for more currencies? this will could impact on conversion but not as much as you think!

Also how long would these transactions take to arrive in your account and at what cost.?

Hope this helps

Good luck in this venture

Chris Richardson
0844 3326545
merchantaccount-review.co.uk

 

[CompuGlobal-Hyper-MegaNet]

Thanks Chris.
Sorry, I should have specified that all transactions are web-based and will be using https security. I'll look into 3-D security. Is that something relatively straight forward to implement with popular e-commerce solutions such as magento or prestashop?

 

[merchant-account-review]

Ok... So... just ecom... ensure it has to be 3D secure... i know that the platforms Magento and Prestashop have a huge amount of PSP's ... to choose from. Just ensure its 3D secure and make sure you negotiated hard on the the merchant account transactional rates..

If you need any direct help DM me..

Good Luck

Chris Richardson
08443326545
merchantaccount-review.co.uk

 

[CompuGlobal-Hyper-MegaNet]

Cheers. Will def drop you a line about options when I'm ready to take that step.