Web Creation UK - anyone use them?

[deniser]

I'm thinking of using Web Creation UK for a new project. External reviews seem good and prices are incredibly low - work is done overseas.

Has anyone any experience of this company?

 

[office ruler]

yeah ive had a few dealings with them and they seem decent

check my website

 

[deniser]

Your website looks great.

 

[office ruler]

thanks for your feedback much appreciated

 

[MrMen]

Please don't use these people. I have joined this forum as i really can't see someone go through what i have. They will take your money, send all your info to someone in India and then not bother with you again. Your site will be late being completed and if you are really lucky like me you will have a copyright case on your hands from where they copy the site that YOU put on your brief to them (you have to tell them what sites you like as required fields). They might be cheap but you certainly get what you pay for. If you want any info on this then please PM me. I am not a competitor which is what they would have you believe!

 

[streetslocal]

Elvis once sung Suspicious Minds.............

And i think i may have one right now...

 

[streetslocal]

Track covering maybe

 

[MrMen]

Track covering maybe

Is this aimed at me? Like i stated, i can offer proof if the OP wants it.

 

[DambTech]

work is done overseas

There are a few problems with working with overseas companies the main one been the time difference and when you will be able to speak to someone.

Try a few things before you make your mind up, send a email see how quick they reply to it and ask for a list of customers so you can confirm there service. Going by price alone is not really a good reason to go with some you need to check what there support is like.

Hope this helps.
Cheers
Dave

 

[Mister B]

Out of curiosity Deniser, are you in dialogue with anybody from the forum?

Mister B

 

[fisicx]

It's not the price or even the fact that they oursource. The problem is that there is no support. Once the site has been delivered you are on your own, any requests for changes are met with silence. And getting hold of the source code is almost impossible as is transferreing to another host.

 

[david8765]

External reviews seem good

Have you actually met someone who has used them or is this based on net research?

prices are incredibly low

there is a big difference between cheap and value for money. There are many ways of producing websites that are very cheap but most of the time you will get what you pay for.

work is done overseas

When we design websites for clients we have an ongoing relationship with them. We get to know our clients as people as well as the business they run. We constantly seek feedback throughout the design and build to make sure they get the exact website they need and want. We certainly feel this relationship is vital when creating a website and indeed goes beyond finishing the website as we support clients in making the most of the new site.

You wont get anywhere near the same level of input if they are building it overseas infact I doubt you will get any information about the site until its finished.

The thing is that websites are tools, make sure you dont get a tool that doesnt do the job it was suposed to.

 

[maryum]

I have worked with them they have really professional staff so you can easily continue with them without any hesitation

 

[Blush]

I would be wary, I prefer to work with someone I can meet face to face.

 

[deniser]

Out of curiosity Deniser, are you in dialogue with anybody from the forum?

Mister B

Not sure what you mean?

 

[deniser]

The sales team is very responsive. I have no problem with the time difference and prefer to deal by email anyway - I do this with my existing web developer who is less than a mile away! Hosting wasn't an issue either as we had already agreed that I could host it elsewhere.

One important issue for me was having an ongoing relationship after the site has been handed over to make later changes and updates (that's the problem I am facing at the moment) and that question wasn't answered satisfactorily so I won't be going ahead.

I think in certain circumstances - if you need a straightforward site and can specify exactly what you want - this could be a great value for money transaction.

 

[Crystal07]

Hi Mr Men, I was stupid to get involved with WebCreationUK and I regret the day I paid them deposit for the site. IF ANYONE IS THINKING OF USING THEM PLEASE DON'T! I paid them deposit 4 months ago and we still don't even have a home page designed. There nice when selling but don't want to know once you've paid the money. Mr Men, can you get in touch to share the experience, please? I am going to take this company to court as have no other options left.

 

[haversackboy]

hi all

i have had a few sites developed with webcreationuk and although i have had a few communication issues durring the development process i have always found it easy to get hold of someone in the head office or request a call back.

dont get me wrong i have had better customer experiences with uk based designers but the saving and quality of work with this company really did outweigh any delays i had. also i found them very responsive with the aftersevice i requested and often did things (like transfer my hosting) fee free.

all i can suggest is to give the company a call and leave a message if you cant speak to one of the team... this always worked for me

 

[Crystal07]

Haversackboy, can we all see the links to your "few" sites? Of course you can call a company, but sales team is not the one who is doing the site. Your designer is based (I am guessing) in India with grasp of English below basic. Scary... Anything I asked for to do was ignored and designs I received were so basic that a 5 year old can do better job.

 

[Ali-v-8]

I think you should use a uk based company who you can call.
post your requirements and see what people offer you.
I have had quite a few client who have purchase websites from companies who outsource to India.
I cant say design is bad but from an SEO and User experience point of view i would object.
When you receive your website changes will take a long time to implement.
A lot of the time the content is copied from another website.
Laws in India are totally different to UK so any refund issues you can forget it.
Buy British.

 

[fisicx]

hi all

i have had a few sites developed with webcreationuk and although i have had a few communication issues durring the development process i have always found it easy to get hold of someone in the head office or request a call back.....

There is always the suspicion that first time posters who praise a company either work for that company or have been prompted to make the post. So to ally any doubts as to your veracity, can you tells us which sites they built for you?

 

[Ali-v-8]

There is always the suspicion that first time posters who praise a company either work for that company or have been prompted to make the post. So to ally any doubts as to your veracity, can you tells us which sites they built for you?

Yes and also a DNA sample to prove you are the actual owner. lol

But It is strange that they pop up from no where with no example.

 

[haversackboy]

i guess it could be suspicious that a person turns up and praises a company when forums of this nature are generally used by those hell bent on complaining dont worry i do my own fair share of complaining as well and thought my commetns were honest and balanced

my primary site is frances rose feel free to take a peek (sorry i cant post a link)

 

[david8765]

Surely you are not saying its possible for companies to monitor forums for people saying stuff about them so they can pose as happy customers and give good feedback????

 

[Jenni384]

A client of mine was seriously hurt by WebcreationUK.
Please leave well alone.

 

[fisicx]

Surely you are not saying its possible for companies to monitor forums for people saying stuff about them so they can pose as happy customers and give good feedback????

Err yes, they will use Google alerts and other tools to see who is looking for their site. And the fact that haversackboy hasn't responded sort of confirms our suspicions.

 

[dingbat]

They seem to have a good portfolio but the company I used did too and my work was nothing like their examples. So, always hard to tell.

How do you even know you're dealing with someone in the UK? Any company can claim they are doing the work here and still be outsourcing.

 

[Kev Jaques]

I can't outsource, I'm a control freak lol

 

[Jenni384]

They seem to have a good portfolio but the company I used did too and my work was nothing like their examples. So, always hard to tell.

How do you even know you're dealing with someone in the UK? Any company can claim they are doing the work here and still be outsourcing.

From my client's experience, it is all outsourced to India.

 

[bcmedia]

Given the current financial climate, wouldn't you rather have the warm, fuzzy glow associated with sourcing the work to someone local who would be grateful for the work rather than shipping it off to India?

 

[SLF]

yeah ive had a few dealings with them and they seem decent

check my website

I checked out your website pal..... and you will be distraught to hear it fails W3C by many barge poles end to end - probably those belonging to those pirates who keep robbing people. There are loads of errors for CSS and HTML and that's only the start. Loads of issues AND very poorly structured and poorly optimised with wrong keywords.

Please don't recommend based on your own site when you don't even know how poor your own site has been constructed. I know that's perhaps not your fault and done in blissful ignorance, another victim, but join the rest of the victims here and stick in a bill for a refund.

 

[OldWelshGuy]

C'mon, let's try and keep this polite gents

 

[bcmedia]

lol, so I wasn't the only one who felt that was unduly harsh?

 

[OldWelshGuy]

I wondered if I was pulling the tigers tail or not. That is the only problem with the written word!

 

[dingbat]

From my client's experience, it is all outsourced to India.

I'm about to use a company in India (no UK middle men!) but they have very good feedback. Watch this space on how I get on.

 

[SLF]

I was polite if you are referring to my post! It was constructive and if your gonna come on a forum and make a recommendation based on your own experience and evidence, be prepared to back it up. This IS a forum for debate and discussion after all. And my post is VERY pertinent to the OP because it highlights their level of work clearly demonstrated and highlighted by at least one customer.

 

[OldWelshGuy]

I was polite if you are referring to my post! It was constructive and if your gonna come on a forum and make a recommendation based on your own experience and evidence, be prepared to back it up. This IS a forum for debate and discussion after all. And my post is VERY pertinent to the OP because it highlights their level of work clearly demonstrated and highlighted by at least one customer.

Not sure if you were replying to my comment, but I wasn't talking about the content of what you said, I just thought that

I checked out your website pal.....

Appeared a really aggressive way to open a post You might well be right in as much as he/she could be a plant, but then again might not be, and we might never see them again.

personally I don't give a rats fart if a chunk of code validates As long as it renders properly in IE, FF & opera (with safari as a bonus), I am happy with it. Clean code doesn't help with regard SEO (unless the code is so bad it wont render, but I mentioned that above).

The problem with websites is that much of it is in the eye of the beholder, one mans meat is another mans poison. If it looks right in browsers, if it ranks well, and if it converts well, does it REALLY matter that there are 23 W3C validation errors?

As I say though, it wasn't WHAT you said I made the comment about, rather the WAY it was said.

No offence intended.

 

[mke]

does it REALLY matter that there are 23 W3C validation errors?

Especially when altering one obscure element cures the lot, simply 'cos you got the doctype wrong in the header?

I don't disagree on the language issue either, but the pal bit is probably more of the slapdash typical today - statement, not criticism, language is dynamic and changing - use of language than any intended aggression. Indeed the intention was probably fraternal!

We are of another generation, OWG.

 

[Crystal07]

Web Creation UK have lots of unhappy customers, but check review centre.com they are getting reviewed twice a day by "happy customers" and no examples of sites. They must be very productive . Somehow my review hasn't been even posted also it only had facts. I know someone who had the site built by them but he is so unhappy with the outcome he is using another company to rebuild the site.

If you are still thinking of using them be aware of their terms and conditions:

3. "Email will be the method of contact with regard to all communication. Although WebCreation UK Ltd can be contacted by telephone, we will use email as our method of communication."

This is their way not telling you that although our company name is UK we don't have UK based designers. Therefore you can't speak to one. You can call the office, but they have no clue about the project as all they do is sell sell sell!

4. WebCreation UK Ltd will only commence work on a Project after receipt of a non refundable, 50% deposit of the quoted Project fee from the Client.

They know how bad their work is therefore afraid that you will be so unhappy that ask for money back. They will tell you its non-refundable and will hope that you will walk away and they get half of the money for doing not much. They will also tell you that your deposit was "used up" on their developer, time and admin charges!

I agree with Ali-v-8 Buy British although that is what I thought I have done...

I can also understand dealing directly with company in India at least it is fair. You probably get a good deal and they will probably be responsive.

I object to companies using UK name and hiding the fact that they use oevrseas developers. You wouldn't suspect a thing until you have paid and the project was assigned. Their argument is that they are not outsourcing it is part of our company based abroad.

I am not mentioning their lack of care and attention to the project. The examples of their work on the site don't have anything in common with what you get as a customer.

 

[streetslocal]

Incase you want to write to them:

WEBCREATION UK LTD
SUITE 1
51 FORE STREET
TROWBRIDGE
WILTSHIRE
BA14 8ES
Company No. 05626723

Status: Active
Date of Incorporation: 17/11/2005

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
7260 - Other computer related activities
Accounting Reference Date: 30/11
Last Accounts Made Up To: 30/11/2007 (TOTAL EXEMPTION SMALL)
Next Accounts Due: 30/09/2009
Last Return Made Up To: 17/11/2008
Next Return Due: 15/12/2009