Unpaid client

Discussion in 'Cashflow forum' started by Fusionhost Group, Dec 18, 2012.

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  1. Fusionhost Group

    Fusionhost Group UKBF Regular Free Member

    129 1
    Hi,

    I'll keep it short and sweet. I want some advice on the action I should take against a unpaid client (£600+) for a website that I completed. We have a verbal contract and a written one and clear lines of communication.

    Until time comes to pay the bill.... And all communication ceases immediately by the client who received their site.

    It has been a couple of months now with multiple invoices sent.

    What should my next step be?

    Kind Regards,
    Jon
     
    Posted: Dec 18, 2012 By: Fusionhost Group Member since: Sep 8, 2005
    #1
  2. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    6,057 1,966
    I am assuming that you can't contact them by telephone. Is calling round an option?
     
    Posted: Dec 19, 2012 By: Ian J Member since: Nov 6, 2004
    #2
  3. businessfunding

    businessfunding Guest

    0 0
    [​IMG]
     
    Posted: Dec 20, 2012 By: businessfunding Member since: Jan 1, 1970
    #3
  4. Dawn Lane

    Dawn Lane UKBF Regular Free Member

    235 59
    Pull the website so that they have to call you??
     
    Posted: Dec 20, 2012 By: Dawn Lane Member since: Aug 14, 2007
    #4
  5. Jayser100

    Jayser100 UKBF Enthusiast Full Member

    718 122
    Get a debt collection agency to chase them. Most agencies work on a commission basis so you might lose 10% of the invoice value but it is usually very effective.
     
    Posted: Dec 21, 2012 By: Jayser100 Member since: May 21, 2009
    #5
  6. internetspaceships

    internetspaceships Banned Full Member

    6,981 2,329
    Did your contract include retention of title?

    Also have you retained the passwords or have you given them that too before they paid you?
     
    Posted: Dec 27, 2012 By: internetspaceships Member since: Sep 7, 2009
    #6
  7. Mark CFL

    Mark CFL UKBF Newcomer Full Member

    23 2
    If you are hosting the site then write and email them that you will discontinue hosting if no payment is made within the next 7 days, write again at 24 hours, then pull the hosting.

    If you are not hosting then your only course of action is a debt collector.
     
    Last edited: Jan 3, 2013
    Posted: Jan 3, 2013 By: Mark CFL Member since: Jul 15, 2010
    #7
  8. Geoff T

    Geoff T UKBF Legend Full Member - Verified Business

    5,599 1,262
    thick end of a month, and OP hasn't replied... wouldn't it be nice to be able to not miss that kind of money!?
     
    Posted: Jan 10, 2013 By: Geoff T Member since: Apr 30, 2009
    #8
  9. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    6,057 1,966
    I was thinking of asking them to quote for my website redesign but communications obviously isn't a strong point so better off using someone who does actually respond :)
     
    Posted: Jan 10, 2013 By: Ian J Member since: Nov 6, 2004
    #9
  10. FluentFinances

    FluentFinances UKBF Newcomer Free Member

    51 3
    Agree with this!
     
    Posted: Mar 11, 2013 By: FluentFinances Member since: Mar 10, 2013
    #10
  11. Geoff T

    Geoff T UKBF Legend Full Member - Verified Business

    5,599 1,262
    Do I spot someone who didn't read through to the end of the thread?;)

    Don't fret about it - we've all done it - and some still do:redface::rolleyes:
     
    Posted: Mar 13, 2013 By: Geoff T Member since: Apr 30, 2009
    #11
  12. FluentFinances

    FluentFinances UKBF Newcomer Free Member

    51 3
    Talk about jumping on my back!
    I was using Tapatalk & it didn't show me all of the thread for some reason
     
    Posted: Mar 13, 2013 By: FluentFinances Member since: Mar 10, 2013
    #12
  13. Geoff T

    Geoff T UKBF Legend Full Member - Verified Business

    5,599 1,262
    ok - me... I just miss stuff!;):redface:
     
    Posted: Mar 19, 2013 By: Geoff T Member since: Apr 30, 2009
    #13
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