Unpaid client

[Fusionhost Group]

Hi,

I'll keep it short and sweet. I want some advice on the action I should take against a unpaid client (£600+) for a website that I completed. We have a verbal contract and a written one and clear lines of communication.

Until time comes to pay the bill.... And all communication ceases immediately by the client who received their site.

It has been a couple of months now with multiple invoices sent.

What should my next step be?

Kind Regards,
Jon

 

[Ian J]

I am assuming that you can't contact them by telephone. Is calling round an option?

 

[businessfunding]

 

[Dawn Lane]

Pull the website so that they have to call you??

 

[Jayser100]

Get a debt collection agency to chase them. Most agencies work on a commission basis so you might lose 10% of the invoice value but it is usually very effective.

 

[internetspaceships]

Did your contract include retention of title?

Also have you retained the passwords or have you given them that too before they paid you?

 

[Mark CFL]

If you are hosting the site then write and email them that you will discontinue hosting if no payment is made within the next 7 days, write again at 24 hours, then pull the hosting.

If you are not hosting then your only course of action is a debt collector.

 

[Geoff T]

thick end of a month, and OP hasn't replied... wouldn't it be nice to be able to not miss that kind of money!?

 

[Ian J]

I was thinking of asking them to quote for my website redesign but communications obviously isn't a strong point so better off using someone who does actually respond

 

[FluentFinances]

If you are hosting the site then write and email them that you will discontinue hosting if no payment is made within the next 7 days, write again at 24 hours, then pull the hosting.

If you are not hosting then your only course of action is a debt collector.

Agree with this!

 

[Geoff T]

Agree with this!

Do I spot someone who didn't read through to the end of the thread?

Don't fret about it - we've all done it - and some still do:redface:

 

[FluentFinances]

Do I spot someone who didn't read through to the end of the thread?

Don't fret about it - we've all done it - and some still do:redface:

Talk about jumping on my back!
I was using Tapatalk & it didn't show me all of the thread for some reason

 

[Geoff T]

Talk about jumping on my back!
I was using Tapatalk & it didn't show me all of the thread for some reason

ok - me... I just miss stuff!:redface: