- Original Poster
- #1
So I go to order some stock for a few clients just now to be asked to slap in my Verified By Visa stuff.
Not a problem eh? Fire in my registration details, create a password, and bob's my uncle. Nope.
"One or more of the identifying pieces of information you have provided could not be matched with our records for this card. Please try again, making sure you type the information correctly. You may contact Abbey on 0845 600 4388 for assistance. (5070) "
So I phone up Chris to be told that sometimes there's a problem doing it through an external site, and I should fire on over to Abbey's sh1te (sorry site). Nope. Same error.
So I phone Chris again, and he takes my Security questions. They don't match.
Turns out the tit at Abbey typed in my date of birth wrong on their system.
So I now have to fax in my details apparently. Me not happy! So I demand to be put through to Business banking. I speak to Laura who goes to check my details. Sure enough, my photocopies are still on the Accounting system and they confirm they've made a mistake.
They are now going to correct my date of birth on their system but this can take around 2 working days to go through. So now my business debit card is out of action and I can't fulfil my customers orders.
That's £60~ for one customer's hard drive, plus the fitting and the copying of data. Around £150 lost. Don't even want to go into details about the other customer.
Wouldn't be so annoyed, but when I first opened my Abbey account, it turned out another typing error had been made and they sent my Cheque Book, Debit Card, and PIN NUMBERS, to a completely different address than the one I signed up for.
Thanks Abbey. For Nothing.
Not a problem eh? Fire in my registration details, create a password, and bob's my uncle. Nope.
"One or more of the identifying pieces of information you have provided could not be matched with our records for this card. Please try again, making sure you type the information correctly. You may contact Abbey on 0845 600 4388 for assistance. (5070) "
So I phone up Chris to be told that sometimes there's a problem doing it through an external site, and I should fire on over to Abbey's sh1te (sorry site). Nope. Same error.
So I phone Chris again, and he takes my Security questions. They don't match.
Turns out the tit at Abbey typed in my date of birth wrong on their system.
So I now have to fax in my details apparently. Me not happy! So I demand to be put through to Business banking. I speak to Laura who goes to check my details. Sure enough, my photocopies are still on the Accounting system and they confirm they've made a mistake.
They are now going to correct my date of birth on their system but this can take around 2 working days to go through. So now my business debit card is out of action and I can't fulfil my customers orders.
That's £60~ for one customer's hard drive, plus the fitting and the copying of data. Around £150 lost. Don't even want to go into details about the other customer.
Wouldn't be so annoyed, but when I first opened my Abbey account, it turned out another typing error had been made and they sent my Cheque Book, Debit Card, and PIN NUMBERS, to a completely different address than the one I signed up for.
Thanks Abbey. For Nothing.
