I'll second ITsoldUK's comments.
If you know sales, then get on the phone and find out all the important information. Then, you'll know what you're dealing with.
Good salespeople open relationship rather than closing sales - I know you've probably heard it before. But it's true.
Sales scripting is cold and certainly presents a one size fits all image/solution rather than a we're listening to you and responding with products or services that match your wants and needs.