Royal Mail Price Increase 2013

websnail

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Apr 21, 2008
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Just wanted to correct myself on the point below...

Going back to non-contract packet/parcel changes...

There was one ray of slight sunshine in the dimensional restrictions for small parcels... If you have a cube package of dimensions 16cm x 16cm x 16cm or smaller you still qualify for small packet rate. You can bet Post Offices will not be clear on this so be prepared with references if this is going to affect you.

Ref: http://www.royalmail.com/sites/default/files/RoyalMail_OurPrices_April2013.pdf
(Page 2 - See "UK size and weight guide" small print at bottom)

You do not need a cube to fall within the small parcel rate so long as your parcel is less than 16cm in ALL dimensions.

So a parcel:
15cm x 10cm x 15cm would still be a small parcel (assuming it's less than 2kg obviously!)

..while another parcel:
15.9cm x 15.9cm x 16.1cm would fall into a medium parcel band.

Remember these dimensions are external, not internal too...
 
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Rolo Tomasi

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Nov 19, 2009
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Is it true that OBA account holders can continue sending parcels without worrying about the new dimensions just the weight?

Yes that appears to be so for now. However the small print says:

"These prices may be reviewed for individual customers to take into account average item size, collection location and destination distribution."

So we could all end up paying different amounts.
 
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websnail

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Apr 21, 2008
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There will be a period of crossover where the old PPI will still be accepted and allow customers to update their labelling, etc... Primarily because they've not released the artwork yet anyway so I wouldn't stress too much about that side of things.
On this point...

http://royalmail123.com/infocentre_guaranteedppi.html

The new PPIs will be available to download from [the rm123 site] from 21st March 2013 for use from 2nd April 2013

For Royal Mail Special Delivery Guaranteed, Royal Mail Tracked and Royal Mail 24 and 48, please ensure you are using the new PPIs by Saturday 6th July 2013
 
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websnail

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Apr 21, 2008
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Websnail...your knowledge is better then RMail management....are there any changes to LARGE LETTERS (apart from a price increase) ?????
LOL!! :p

Hardly!! ... The problem is that the big boss CEO isn't manning the phones and the emphasis seems to have been on secrecy pending regulator approval rather than getting people up to speed.

I've just spent some time shifting through the documents and understanding what's been written so expect the bods at RM to get up to speed in the next few days.

Regarding Large Letters I haven't looked at that stuff myself but will have to sometime in the next couple of weeks. I do know that non-contract rates for Letter and Large Letter haven't changed at all but for contract I honestly haven't compared.
 
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busybean1970

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Dec 27, 2011
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The small and medium size parcel rates are pathetic really....

"Small Parcels" (up to 2 kg maxium), so 2kg is £7.95 Recorded

BUT if you're over (even by 1 gramme), you have to select "Medium Parcel" in the 2-5 kg bracket, which is £16.20 Recorded

ridiculous more than double!!

Might as well send two separate "small parcels"

Have they really thought this through?
 
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smo

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Apr 3, 2010
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For Royal Mail Special Delivery Guaranteed, Royal Mail Tracked and Royal Mail 24 and 48, please ensure you are using the new PPIs by Saturday 6th July 2013


Hahahahahahahaha

Never in a month of sundays is this going to work. Only last year did RM change the PPI label forcing us all to reprint our packaging at huge expense and inconvenience. I cannot believe they are so bloody short sighted that they are doing it again. :mad:
 
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websnail

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Apr 21, 2008
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Yes that appears to be so for now. However the small print says:

"These prices may be reviewed for individual customers to take into account average item size, collection location and destination distribution."

So we could all end up paying different amounts.
Had a chat with my account manager this morning and queried this along the way.

What's changed at their end is that for Tracked customers they are now being asked for dimensions on their packages but this is being used solely to ensure the items are within the restrictions on the actual service rather than to provide volumetric pricing.

Nobody is ruling out that being introduced in the future but right now it seems to be more to cover backsides and allow for the customers with flat rate pricing due to their volumes.
 
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wolds_cycles

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Mar 6, 2013
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I' new to this forum, I registered just to say that this increase should not be allowed & suggest using the competition, I am also wondering if there are others of you with similar problems to me. An item, I can post today, 670 x 80 x 50mm weighing 600grams, is going to cost a whopping £11.96 parcel force 48, I can send that same parcel through my hermes for about £3.30, this item is only worth 10 pounds total. If it wasn't for parcel 2 GO, I would be out of business, I have lots of light smaller, lower value items I send, all are odd shapes. This is going to hit me hard. All though letters are staying the same, parcels are set to rise 6 times in some cases (see example above and check). There must be something we can do to stop this. I am a business man looking for the best deal. I have found parcel 2 go are now cheaper than royal mail. I am not affiliated with them in any way, I am just angry that royal mail, a government run organisation making millions of pounds net profit after last years increase, and thanks largely to businesses like mine have increased the parcel prices to this extent. Here's another example of how crazy this is. If you have a medium sized package worth 30 pounds, weighing 5.2kilos. you have to send it first class signed for for the extra cover. You would never do this because the same package can be sent parcel force 48 for less money with more cover. The pricing structure is strange to say the least?? am I the only one who thinks that this is wrong, or does every body else agree?? who at royal mail came up with that pricing structure because it does not make sense, who would send second class signed for when you can send parcel force 48 hour for less, with out the restrictions????
 
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wolds_cycles

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Mar 6, 2013
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I'm new to this forum, I wanted to say that this increase should not be allowed & suggest using the competition, I am also wondering if there are others of you with similar problems to me? An item, I can post today (March 2013) for £2.20, sized, 670 x 80 x 50mm weighing 600grams, is going to cost a whopping £11.96 parcel force 48. I can send that same parcel through my hermes for about £3.30, this item is only worth 10 pounds total. If it wasn't for parcel 2 GO, I would be out of business. I have lots of light, smaller, lower value items I send, all are odd shapes. This is going to hit me hard. All though letters are staying the same, parcels are set to rise 5.4 times in some cases (see example above and check). There must be something we can do to stop this. I am a business man looking for the best deal. I have found parcel 2 go are now cheaper than royal mail. I am not affiliated parcel 2 go in any way. I am just angry that royal mail, a government run organisation, making millions of pounds net profit after last years increase, thanks largely to businesses like mine, have increased the parcel prices to this extent. Here's another example of how crazy this is. If you have a medium sized package worth 30 pounds, weighing 5.2kilos. you have to send it first class signed for for the extra cover. You would never do this because the same package can be sent parcel force 48 for less money, with more cover & no major size restrictions. The pricing structure is strange to say the least?? am I the only one who thinks that this is wrong, or does every body else agree?? who at royal mail came up with that pricing structure because it does not make sense, who would send second class signed for when you can send parcel force 48 hour for less, with out the restrictions???? Why would you continue to use Royal Mail as a small business when other companies offer a similar service for less? :mad:
 
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VATHelp

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Sep 28, 2012
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If postage prices continue to increase at such ridiculous rates for years to come, then this could affect alot of online business in my opinion. The cost will have to be passed on to the consumer, and then consumer will not be wanting to pay a ridiculous delivery charge. Could this revive the high street in the near future?
 
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wolds_cycles

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Mar 6, 2013
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The same thought had crossed my mind, people will start to go to the high street, that is a real possibility, but I believe that as the mail order prices rise, so will the high street prices. The same trend can happen the other way, I think the consumer will lose out in the long run. But people also like the convenience of mail order. I believe that my suppliers will probably have to put their prices up, I also believe that this will have a knock on effect on the high street as well as me, if they have the same suppliers. So the effect is difficult to predict. This brings me back to one of my original questions, are others in the same position? can anything be done? I am a tiny business in the grand scheme of things, and feel that I am one of the worst effected by these changes, I rely on royal mail. It will be interesting to see how this pans out for royal mail, and their customers. I'm forced to go to their competition just to stay in business. I feel like i'm the only one, but I'm sure I'm not, I often see customers in the line in front of me, with multiple, similar sized packages.
 
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Oakleigh

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Jun 14, 2012
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Just been trawling through the Royal Mail info regarding 2013 price increases and wonder if you could please clarify something. We send small packets via the Royal Mail website and it seems that prices for the items we send will become medium parcels and postage will more than double from £2.20 to £5.20. I am getting the impression from people using ppi that the increase will be much smaller, with some people talking about figs of around 10%. Does this sound correct to you, or is the ppi price also drastically increasing? We don't currently use ppi as our annual spend is around £3,500, but if the prices double I guess we'll become eligible for ppi anyway.
Thank you for any help with this.
 
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wolds_cycles

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Mar 6, 2013
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I have been looking in to this in a bit more detail, and have discovered that royal mail can't increase there small packet prices by that much. For packets under a kilo, my interpretation is the same as yours Oakleigh, the increase is more than double, from 2.20 to 5.30 for medium packets. There was an ofcom ruling last year which capped the cost of stamps, & packets which weigh under a kilo, "to increase by no more than 53% over the next seven years", 14% of which was used last year. This cap, as i interpreted it, is regardless of the size of the packet. So they have in my opinion breached the ofcom ruling, I am in the process of trying to establish what can be done to raise this issue with ofcom. If anybody has any experience of this sort of thing please post your advice. Ofcom are there to protect the vulnerable, and ensure small business can access these services at a fair price. We should not need to be sending large volumes to get a discount. I don't use PPI, we shouldn't need to if royal mail stick to the legislation. :mad:
 
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I post about 15 items a day as a side line to my day job. Up until now I've not signed up for PPI because it's really convenient for me to buy stamps (a couple of weeks worth at a time) in my lunch break then drop all my stamped post at the Post Office in the morning as it open at 8am so I still have plenty of time to get to work.

I sell a range of items mainly Laptop and Tablet PC cases. The items mainly range from a large letter (less that 250g) for say an iPad case for £1.10 to a small laptop rucksack that's 600g and costs £2.20.

However the laptop bag is about 10cm wide, so the cost of postage has jumped to more than £5!

My question is will moving to PPI (I'm confident I'm over the minimum quantity) save me the price hike? Is there a link anywhere to the post April 2013 PPI prices?
 
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All the post masters had a meeting yesterday, from what I can gather all signed for are going up 10p to £1.05 and get this some parcel that were in the £4.45 signed for bracket will now cost £6.30 depending on the shape not weight.
 
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I have just had a web chat with a OBA help person.

He said that when the changes come in 2nd April CRL users will have to input the different packets sizes i.e. small and medium.

So account holders are being hit with the changes the same as over the counter.
 
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Q

Quickpacksupplies

I have just had a web chat with a OBA help person.

He said that when the changes come in 2nd April CRL users will have to input the different packets sizes i.e. small and medium.

So account holders are being hit with the changes the same as over the counter.

But there is no price difference between small and medium?

Sent from my Galaxy Nexus using Tapatalk 2
 
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number42

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Jul 8, 2010
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I have just had a web chat with a OBA help person.

He said that when the changes come in 2nd April CRL users will have to input the different packets sizes i.e. small and medium.

So account holders are being hit with the changes the same as over the counter.

On their site for CRL (packet post) they only list "parcel" format with weight bands, not small/medium etc.
5ajusuby.jpg



Sent from my iPhone using Tapatalk
 
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websnail

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Apr 21, 2008
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I have just had a web chat with a OBA help person.

He said that when the changes come in 2nd April CRL users will have to input the different packets sizes i.e. small and medium.

So account holders are being hit with the changes the same as over the counter.

Can I ask... Did they specifically say that RM contract 24/48 CRL post would be doing this or were they referring to VAT excluded 1st / 2nd class NON contract rate would require this?

I've had positive confirmation that CRL is not using dimension banding. My guess is the OBA contact is getting confused with PO services or non-contract rates.
 
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I asked through the online help chat for oba. Asked specifically about oba account holders using the Crl form online.

It sounds like the left hand doesn't know what the right hand is doing. Everyone seems to be getting different answers.

I was told I would have to enter different quantities for small and medium packets.
 
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Hiya
Think it is 1000 parcels sent thro RM per year now...i know when i joined in 2010 it was £400 per month spend and i got an account with no probs.
The new sizing does sadly apply to the OBA BPL code(the one that is for small non vat businesses) but if you send large letters they are the same as now and anything that is going to be a small packet still( a 6 x 6 x 6 inch cube as well counts as this) is a good price as BPL Ist class
CRLcode(which was packetpost) which is the newRM 24 and 48 has VAT and FUEL SURCHARGE added BUT NO SIZING ISSUES:)
I am waiting for my code to be actioned on this as well.. but can then send things that go over a kilo by 2nd class and not pay a hideous price for 1st class like i do now!!
Just wish they hadnt brought in this stupid 8cms depth restriction!
Good Luck
 
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Royal Mail told me by phone today that they "need to increase prices so that they can invest in new equipment to cope with the increased volume of parcels and packets that is being sent".

What is the point in investment if it's going to increase prices; surely, investment should help to contain prices?

Can you imagine Apple or Tesco or Samsung saying that prices must increase because they have invested in new equipment? I think not!
 
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paretowasright

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Jan 2, 2009
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Hiya
Think it is 1000 parcels sent thro RM per year now...i know when i joined in 2010 it was £400 per month spend and i got an account with no probs.
The new sizing does sadly apply to the OBA BPL code(the one that is for small non vat businesses) but if you send large letters they are the same as now and anything that is going to be a small packet still( a 6 x 6 x 6 inch cube as well counts as this) is a good price as BPL Ist class
CRLcode(which was packetpost) which is the newRM 24 and 48 has VAT and FUEL SURCHARGE added BUT NO SIZING ISSUES:)
I am waiting for my code to be actioned on this as well.. but can then send things that go over a kilo by 2nd class and not pay a hideous price for 1st class like i do now!!
Just wish they hadnt brought in this stupid 8cms depth restriction!
Good Luck

Hi one of my businesses is kept below the VAT limit so we have a BPL account for that. My assumption is that these prices are the new ones for BPL (page 3 of the PDF). Did your RM contact confirm whether the fuel surcharge would be applied to BPL also?

http://www.royalmail.com/sites/default/files/RoyalMail_BusinessContractServices_April2013b.pdf
 
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Martinkpan

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Mar 14, 2013
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I will definitely also file a complaint with Ofcom for these 2013 increases. Anybody been there, done that? The procedure or link for that and tips would be appreciated. Cheers.
We post well over a 1000 packets a year BUT many of them go abroad. We would only qualify for the new Royal Mail 24™ and Royal Mail 48™ if we send over 1000 large letters and packets INSIDE the UK, which we do not (just under). Also we are in the Highlands so couriers are often more expensive....
I find these massive RM increases criminal. It was explained to me that Royal Mail and the Post Office have split, i.e. are now two separate businesses. So Royal Mail wants to get/transfer all the better customers i.e. small businesses to accounts with themselves and the Post Office is loosing out. Royal Mail is doing a clever trick by 'binding' all these customers with these new accounts to themselves while also increasing revenue with extortionate new prices for packages. I hope this can be reverted if enough of us complain -- again any experience out there how to do that? Prices increased massively last year, but this change with the size restriction to 8cm is crippling - not everybody posts books/items that will fit into 8 cm. Many people post things that are thicker (I know about the 16x16x16 cm exception - does not help either - thanks).
Grumpy and looking for solutions. :|
 
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Hi one of my businesses is kept below the VAT limit so we have a BPL account for that. My assumption is that these prices are the new ones for BPL (page 3 of the PDF). Did your RM contact confirm whether the fuel surcharge would be applied to BPL also?

Hiya
She sent me a chart thro and the horrid size restn does apply to BPL but appears no fuel added...parcel sent 1st as a small will be 2.65...CRL old packetpost which will need separate sacks from the others(great!!!) 2.93
2nd class is virtually pennies diffce 2.25 BPL and 2.21 CRL
if i send abox 1st i will send BPL in a 6 x 6 x 6 box and 2nd can stay in the boxes we have and larger will go as CRL..will def be a pain in the backside!
just going to buy some 6 x 6 x 6 boxes:(
 
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I will definitely also file a complaint with Ofcom for these 2013 increases. Anybody been there, done that? The procedure or link for that and tips would be appreciated. Cheers.
We post well over a 1000 packets a year BUT many of them go abroad. We would only qualify for the new Royal Mail 24™ and Royal Mail 48™ if we send over 1000 large letters and packets INSIDE the UK, which we do not (just under). Also we are in the Highlands so couriers are often more expensive....
I find these massive RM increases criminal. It was explained to me that Royal Mail and the Post Office have split, i.e. are now two separate businesses. So Royal Mail wants to get/transfer all the better customers i.e. small businesses to accounts with themselves and the Post Office is loosing out. Royal Mail is doing a clever trick by 'binding' all these customers with these new accounts to themselves while also increasing revenue with extortionate new prices for packages. I hope this can be reverted if enough of us complain -- again any experience out there how to do that? Prices increased massively last year, but this change with the size restriction to 8cm is crippling - not everybody posts books/items that will fit into 8 cm. Many people post things that are thicker (I know about the 16x16x16 cm exception - does not help either - thanks).
Grumpy and looking for solutions. :|


I am really unhappy about it as well...last years removal of the lower bands hit us hard..we sell on e bay and it is hard enough at the moment without all this extra expense..you are dead right a massive increase last year and a kick in the teeth with both that and the size issue this year..have spent 1 hr this am trying to trace a lost packet and a very unhelpful delivery office who couldnt be even bothered to look for my parcel:(
 
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Hi guys,
I thought it was only fair to type up what I've found out.
I rang earlier today, and to be honest the resounding opinion on here is that they don't have a clue either - you are all correct.

For us we currently use the BPL code as we are not VAT Reg'd, and PacketPost worked out slightly dearer with not being able to reclaim the VAT yet.

My workings are:

What we currently pay:
BPL CODE = 1st Class Packet 501 - 750g = £2.50 + £0.95 (recorded) = £3.45
BPL CODE = 2nd Class Packet 501 - 750g = £2.05 + £0.95 (recorded) = £3.00

Based on Packetpost (0-99 packets per order)
1st Class Packet 0 - 750g = £2.19 + £0.95 (recorded) x 1.2 = £3.77
2nd Class Packet 0 - 750g = £1.63 + £0.95 (recorded) x 1.2 = £3.10

From 2nd April Prices: - I'm not bothering doing a Medium Parcel calculation as I think there are cheaper alternatives elsewhere.
BPL Code(Small Packet) 1st Class 0 - 1kg = £2.65 + £1.10 (recorded) = £3.75 +£0.30
BPL Code(Small Packet) 2nd Class 0 -1kg = £2.25 + £1.10 (recorded) = £3.35 +£0.35

Royal Mail 24/48 (Old PacketPost name - Normal more than 1000packets per year)
Royal Mail Parcel 24 0 - 1kg = £2.38 + £1.10 (recorded) x 1.2 = £4.176 +£0.406
Royal Mail Parcel 48 0 - 1kg = £1.80 + £1.10 (recorded) x 1.2 = £3.48 +£0.38


From talking to the person, Recorded has gone up 15p from (£0.95 to £1.10) - Though I was told that Recorded is NOT VATABLE (So that may make the 24/48 calculation cheaper).

For us a lot depends on whether the VAT is charged to Recorded, as that could be the difference between staying on the current BPL code to changing to the Packetpost (24/48 Service)

Fuel Surcharge Info - I was told that they were still considering the fuel surcharge, it will appear if necessary on our bill apparently. Also he said he can't see it being used for normal inland mail, maybe only for Shetlands, Highlands, Channel Islands etc.

Your thoughts?
 
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paretowasright

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Jan 2, 2009
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Hi guys,
I thought it was only fair to type up what I've found out.
I rang earlier today, and to be honest the resounding opinion on here is that they don't have a clue either - you are all correct.

For us we currently use the BPL code as we are not VAT Reg'd, and PacketPost worked out slightly dearer with not being able to reclaim the VAT yet.

My workings are:

What we currently pay:
BPL CODE = 1st Class Packet 501 - 750g = £2.50 + £0.95 (recorded) = £3.45
BPL CODE = 2nd Class Packet 501 - 750g = £2.05 + £0.95 (recorded) = £3.00

Based on Packetpost (0-99 packets per order)
1st Class Packet 0 - 750g = £2.19 + £0.95 (recorded) x 1.2 = £3.77
2nd Class Packet 0 - 750g = £1.63 + £0.95 (recorded) x 1.2 = £3.10

From 2nd April Prices: - I'm not bothering doing a Medium Parcel calculation as I think there are cheaper alternatives elsewhere.
BPL Code(Small Packet) 1st Class 0 - 1kg = £2.65 + £1.10 (recorded) = £3.75 +£0.30
BPL Code(Small Packet) 2nd Class 0 -1kg = £2.25 + £1.10 (recorded) = £3.35 +£0.35

Royal Mail 24/48 (Old PacketPost name - Normal more than 1000packets per year)
Royal Mail Parcel 24 0 - 1kg = £2.38 + £1.10 (recorded) x 1.2 = £4.176 +£0.406
Royal Mail Parcel 48 0 - 1kg = £1.80 + £1.10 (recorded) x 1.2 = £3.48 +£0.38


From talking to the person, Recorded has gone up 15p from (£0.95 to £1.10) - Though I was told that Recorded is NOT VATABLE (So that may make the 24/48 calculation cheaper).

For us a lot depends on whether the VAT is charged to Recorded, as that could be the difference between staying on the current BPL code to changing to the Packetpost (24/48 Service)

Fuel Surcharge Info - I was told that they were still considering the fuel surcharge, it will appear if necessary on our bill apparently. Also he said he can't see it being used for normal inland mail, maybe only for Shetlands, Highlands, Channel Islands etc.

Your thoughts?

Firstly many thanks for posting this info, very much appreciated.
I THINK the recorded fee will be fixed at £1.10 but happy to be wrong about that regarding inc or ex VAT . I think we will only know when entering an order on 1st April!

Regarding large letters there seems to be a negligible price increase BUT we do a lot of large letter recorded so I guess RM will get their price increase that way :)

I also expect the box manufacturers will get up to speed on this and design something for the 8cm limit but there is probably some postal boxes already out there (perhaps Rajapack or one of the others)

My one other question/assumption is that surely we will ALL eventually have a service called 24 or 48 rather than 1st or 2nd class so why are they differentiating it according to account type? (apologies if this has been covered)
 
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Firstly many thanks for posting this info, very much appreciated.
I THINK the recorded fee will be fixed at £1.10 but happy to be wrong about that regarding inc or ex VAT . I think we will only know when entering an order on 1st April!

Regarding large letters there seems to be a negligible price increase BUT we do a lot of large letter recorded so I guess RM will get their price increase that way :)

I also expect the box manufacturers will get up to speed on this and design something for the 8cm limit but there is probably some postal boxes already out there (perhaps Rajapack or one of the others)

My one other question/assumption is that surely we will ALL eventually have a service called 24 or 48 rather than 1st or 2nd class so why are they differentiating it according to account type? (apologies if this has been covered)


Hi,
No problem.

Large letters, are hardly any difference on both BPL and Packetpost (24/48) Codes.
From £0.01 to £0.08 going up in weight bands if my memory serves me correctly, so hardly anything worth worrying about.

Yeah boxes, would be interesting.

I did ask about a template, (like the large letter perspex slot) he didn't know if they were doing one, but hopefully somebody on eBay will get some made.
 
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paretowasright

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Hi,
No problem.

Large letters, are hardly any difference on both BPL and Packetpost (24/48) Codes.
From £0.01 to £0.08 going up in weight bands if my memory serves me correctly, so hardly anything worth worrying about.

Yeah boxes, would be interesting.

I did ask about a template, (like the large letter perspex slot) he didn't know if they were doing one, but hopefully somebody on eBay will get some made.

I will look into that 8cm box size and let everyone know IF I find something suitable. Puffin I added/edited that last question about 24/48 at the end of my posting so not sure if you saw it or know the answer?
 
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I will look into that 8cm box size and let everyone know IF I find something suitable. Puffin I added/edited that last question about 24/48 at the end of my posting so not sure if you saw it or know the answer?

To be honest, I've no idea didn't really focus on asking/finding out that.
Just wanted to know what was relevant to me now, no point speculating whats happening in the future! :cool: With Royal Mail aka Royal Snail we have no chance of guessing.
 
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