Royal Mail Price Increase 2013

websnail

Free Member
Apr 21, 2008
508
89
South Yorkshire
Contacted my account manager today and while I'm waiting on confirmation it seems RM are, for now at least, leaving contract services alone:
http://royalmail123.com/qa_royalmail24and48.html

Will the size and weight restrictions change on Royal Mail 24 and Royal Mail 48?
There is no change to the specification of this service

Sorry, I misinterpreted that FAQ above.. It doesn't confirm anything... All it means is that the weight and dimension restrictions/limits are being retained. It doesn't indicate that there won't be any banding changes or dimensional banding as per Small/Medium parcels.

My account manager is clamming up as well and is unable to clarify what's happening either so on reflection it seems we could well be in for similar issues to the proposal for Post Office services.
 
Upvote 0
D

Deleted member 136029

So 24 and 48 are equivalent to 1st and 2nd? Current 1st & 2nd services make no guarantees for delivery speed. The names 24 & 48 imply that they're time-limited services. If that's the case, we should expect a whacking great increase because that's a substantial difference to current provision. If that's not the case, we can expect lots of customer dissatisfaction because it's a reasonable expectation that if they pay for 24, they'll have their order 24 hours later. Either way, it's not ideal.
 
Upvote 0

Rough Outline

Free Member
Feb 20, 2013
23
2
Selling on eBay and I've had a few problems in the space of just 20 items.

2 people have said they've received the item and it's been damaged and 1 person says they haven't received their item i.e. it's lost.

I've been posting using large letter stamps and using my local post box so I don't have a certificate of postage, do I have a leg to stand on here?

I'm going to get SmartStamp as soon as it re-opens registration so hopefully this is a short term problem rather than a serious long term one.

Also could anyone recommend the best way to package large letter size items without going over size or weight? I'm currently using jiffy bags and that should be plenty, how could a large letter item even get damaged? Do they mix them with larger, heavier items?
 
Last edited:
Upvote 0

paretowasright

Free Member
Jan 2, 2009
674
98
So 24 and 48 are equivalent to 1st and 2nd? Current 1st & 2nd services make no guarantees for delivery speed. The names 24 & 48 imply that they're time-limited services. If that's the case, we should expect a whacking great increase because that's a substantial difference to current provision. If that's not the case, we can expect lots of customer dissatisfaction because it's a reasonable expectation that if they pay for 24, they'll have their order 24 hours later. Either way, it's not ideal.

They appear to be the old 1st and 2nd class dressed up as the emperors new clothes...or rather a wolf in sheeps clothing ;)

"*We aim to deliver your parcels the next working day after the date we accept them for Royal Mail 24 and within two to three working days for Royal Mail 48"

http://www.royalmail123.com/standard_speed.html
 
Upvote 0
I had been chatting to my local account manager for our post.

According to her, they receive prices 1 month prior to 1st April, so early March at the latest, she is emailing me a copy when she gets it.

No idea how its going to compare to what we are currently paying.

We are on BPL currently.

That link that was earlier in the thread is interesting - see below.

http://tamebay.com/2012/12/royal-mail-aim-to-scrap-standard-parcels-by-april-2013.html

It will be interesting to see how this 8cm height thing works, I don't fancy getting the tape measure out on each parcel.
 
Upvote 0
C

chelseafp-wl

Have any of you ever considered getting a franking machine ahead of the Royal mail price rises

CAN save you alot of money. When the new prices are issued tomorrow i could tell you exactly how much but we currently save a guaranteed 38% on normal stamp prices and we dont charge for re-crediting and postage rate updates unlike Pitney Bowes and Neo Post should you ever consider getting a machine

We also supply machines to Buckingham Palace and Number 10 Downing Street just to show our professionalism and high profile clientel

and for those who have a franking machine obviously we will help you out as long you are half way through your current contract
 
Upvote 0

paretowasright

Free Member
Jan 2, 2009
674
98
Was expecting loads of messages about this today but perhaps the letter has got to us quickly. I have only looked at 24/48 and the only shocker seems to be the 'medium parcel' which I assume is the 80cm + one going to £4.40 for 48 and £4.80 for 24 (under 100g). Small packets have gone up about 10%.
 
Upvote 0

Rolo Tomasi

Free Member
Nov 19, 2009
150
33
Derby
Upvote 0

paretowasright

Free Member
Jan 2, 2009
674
98
Just like the budget the finer nasties are appearing in the small print....eg airmail smallest packet (Europe) was £2.50 up to 100g....now banding is min 250g and £3.15...so I guess bad for small packets under 100g but OK for 250g :)
 
Last edited:
Upvote 0

LianneF

Free Member
Jul 18, 2007
798
53
Oxford, UK
so the small and medium parcel thing seems to be for people who would go to the post office? We have an oba account so the £2.38 price as stated above seems to be the new price which I assume we still calculate an average parcel weight for each day and use that for the price?
 
Upvote 0

paretowasright

Free Member
Jan 2, 2009
674
98
Well this is gonna wipe out my international sales for a start. Increase to UK packets doesn't look promising either. How can they get away with such insane increases 2 years running? :mad:

Someone needs to rival them.

Its about 10% on packets so whilst above inflation its not as bad as I was expecting......regarding airmail yes for packets under 100g its a 25% increase but not too bad if you are shipping stuff around 200g.
 
Upvote 0

kulture

Free Member
  • Aug 11, 2007
    8,962
    1
    2,754
    68
    www.kultureshock.co.uk
    Look at the small print. The OBA parcel rates has a small asterisk and a very small note that says that the ACTUAL PRICE charged will vary depending on the actual sizes you send out and the distribution (i.e. where you send it), so whilst it may start at £2.83, it will go up, and within a couple of months.
     
    Upvote 0
    D

    Deleted member 136029

    Upvote 0

    websnail

    Free Member
    Apr 21, 2008
    508
    89
    South Yorkshire
    Account customers (OBA users) are seeing approx 10% rise on small packets, now RM 24/48 service.
    Actually, I've just sat down and done a comparison on the contract rate information and I'll be honest I've been back and forth through it about 3 times now because I'm not sure I believe it.

    Let me summarise for you though and bear in mind this is ONLY for contract customers who use PacketPost, Tracked and (regarding the International packet rates) contract Airmail, Airsure and International Signed For (Zone sort EU/ROW)


    1. Special Delivery 9am / 1pm have not changed at all... Both rates are identical to last year

    2. First Class (VAT excluded) has lost the 750g band and now minimums at 1kg and as we know the bands are then 2kg, 5kg, 10kg
    750g band see a change of: +£0.34
    1kg band sees a change of: -£0.59

    The real losers are those selling items just over 1kg with the 1.25kg old band now seeing an increase of +£1.33
    1.5kg = +£0.42
    1.75kg = -£0.99
    2kg = -£3.10 (yes really!)


    3. Packet Post 1st class changes to RM 24:

    750g goes with 1kg minimum.
    <750g changes by +£0.19
    1kg changes by -£0.19

    ... from that point on the rates are <b>identical</b> to the original 1st class PacketPost rates (at least as far as 2kg where the data is not available on the released PDFs).


    4. International Contract rate changes:

    Per weight for ROW remains £6.65 (no change)
    Per weight for EU increases by +£0.13

    Airsure and International Signed for per item charges all increase by +£0.15 for ROW and EU items.

    Standard Airmail per item changes
    - ROW increases +£0.09
    - EU increases +£0.04


    5. The thing to note however is that things like Tracked, RM24/48 standard, and Special Delivery 9am/1pm will all now attract the fuel surcharge (30 days notice of any changes) so there is a 2.5% increase that isn't factored in with the figures above.



    All in all, I'm still pretty stunned... but I'm also wary... The changes to PO counter parcels (replacing not just Standard Parcels but also the Small Packets - which RM has continuously tried to skip over hoping nobody will notice) will be an absolute hammer blow to small scale packet senders...

    The logistics of applying similar dimensional banding to something like PacketPost (RM24/48) would appear to outweigh the benefits but RM may well use the difference between PO prices and contract as a way of increasing prices later on.

    As noted earlier it's likely they'll rate contract customers higher if their weights/volumes are costly so effectively volumetric weights are looking likely (perhaps per sack charges?)...


    Going back to non-contract packet/parcel changes...

    There was one ray of slight sunshine in the dimensional restrictions for small parcels... If you have a cube package of dimensions 16cm x 16cm x 16cm or smaller you still qualify for small packet rate. You can bet Post Offices will not be clear on this so be prepared with references if this is going to affect you.

    Exceptions apply. The following items are also priced as Small Parcels. Parcels that measure up to: Length: 16cm, Width: 16cm, Depth: 16cm.
    Also roll or cylinder shaped parcels that measure up to Length: 45cm, Diameter: 8cm. For more information about how to present your mail please visit www.royalmail.com/size or ask at the counter
    Ref: http://www.royalmail.com/sites/default/files/RoyalMail_OurPrices_April2013.pdf
    (Page 2 - See "UK size and weight guide" small print at bottom)


    So, bottom line... If you are reliant on small packets services such that couriers are not viable, it'd be wise to ramp up your sales as much as possible to get into the 1,000 unit annual shipping range and get onto contract RM 24/48.


    Hope the above is useful for contract customers...




    Oh and one other word of warning re: Collections.. In the International contract PDF there are a slew of effectively penalty charges on the subject of collections. Things like missing off labels, putting mail in the wrong sacks (eg: ROW mail in EU sack) with £25 baseline penalty for most infractions...

    I strongly recommend you check out what other penalties are being introduced for things you perhaps take for granted.

    For collections I suspect things will be somewhat hazy especially as instructions for specific depots seem to differ from the established norms. I personally will be getting instructions on established procedure from my depot in writing to ensure I'm covered if/when someone starts playing referee and charging me or following the instructions I've received.
     
    Upvote 0

    Jeff FV

    Free Member
    Jan 10, 2009
    3,891
    1,861
    Somerset
    Many thanks to Websnail, above, and others for cutting through the fog of Royal Mail info to provide some clarity.

    Most of our post is packetPost <750g, so it looks like an extra 19p a packet.

    Does anyone know what's happening with regard to the PPI artwork that needs to go on each item - does it now have to be RM24 rather 1st Class? Had half a year's worth of labels printed up in January (it'd only just changed, so I thought the new artwork would be around for a while!)

    J
     
    Upvote 0

    websnail

    Free Member
    Apr 21, 2008
    508
    89
    South Yorkshire
    Does anyone know what's happening with regard to the PPI artwork that needs to go on each item - does it now have to be RM24 rather 1st Class? Had half a year's worth of labels printed up in January (it'd only just changed, so I thought the new artwork would be around for a while!)
    This'll help:
    http://royalmail123.com/infocentre_standardppi.html
    ... but it's not the answer you were hoping for.
     
    • Like
    Reactions: Jeff FV
    Upvote 0

    Jeff FV

    Free Member
    Jan 10, 2009
    3,891
    1,861
    Somerset
    That reference says "... large letters and packets will not change. .." so at least I can use them up on our large letters (we send a reasonable amount of them, too)

    What makes a packet a packet (and therefore use the old 1st label)?

    Sorry - its late on a Friday night, I really ought to look at this with a clear head in the morning.

    Thanks again for all your help

    J
     
    Upvote 0
    Q

    Quickpacksupplies

    I just don't understand what is being dropped and what's being replaced for what.

    It seems like they want to scrap the name packet post as they never advertise it any more.

    Sent from my Galaxy Nexus using Tapatalk 2
     
    Upvote 0

    TPH1

    Free Member
    Sep 13, 2012
    151
    18
    Is there any reason why anyone couldn't use number 6 from the online business price list (Sorry I can't post links but there's someone at the top of the page who's posted a link)? It's cheaper then the current rate! £1.80 for 48 hour delivery, and currently it's £1.98 or something for second class! Plus the weight goes up to 1KG and there's no size limit unlike some of the other services.

    It seems too good to be true but I can't see any reason why anyone can't use it.

    EDIT: Ah nevermind, I've just realised the £1.98 price is inclusive of VAT. Still 20p more expensive which is ridiculous IMO. 10% price increase, and as someone who sends out 100 items a day, that's an extra £7200 per year!
     
    Last edited:
    Upvote 0

    number42

    Free Member
    Jul 8, 2010
    135
    6
    So based on these changes am I right in seeing on contract price a 10cm x 15cm x 20cm packet weighing 500g will go from:

    CRL 2nd class Packet £1.63net (£1.96 gross)
    To
    48hr medium parcel £4.40

    Only exceptions:
    1) Parcels that measure up to and including:
    Length: 16cm and Width: 16cm and Depth: 16cm

    3) Roll or cylinder shaped parcels that measure up to and including:
    Length: 45cm and Diameter: 8cm

    Not good if I'm reading this right



    Sent from my iPhone using Tapatalk
     
    Upvote 0

    kulture

    Free Member
  • Aug 11, 2007
    8,962
    1
    2,754
    68
    www.kultureshock.co.uk
    Not quite right. The code CRL 2nd class packet, will become the code CRL 48hr parcel which is £1.80 net. Plus 2.5% fuel surcharge, plus whatever figure they invent in the next few months based on your actual post. No doubt it will approach the £4.40 figure the person in the street has to pay for that parcel in the post office.
     
    Upvote 0
    Q

    Quickpacksupplies

    From my understanding:
    Packet post is slowly getting phased out and we all use CRL right?

    Well from my understanding large letters won't be affected by a product change maybe just pricing (haven't checked prices yet).

    The only product change is 2nd and 1st class packets which are now 24 and 48 hour in different price bands.

    Sent from my Galaxy Nexus using Tapatalk 2
     
    Upvote 0
    I too have just rung my RM account manager..she said they were not told about any of this till Friday,she has to get her head round it today, and is ringing me back on Weds to answer any questions!!!
    we are only a very small business on e bay(not vat regd) and use BPL code(we do send over 1000 items pa) its the sizing of these boxes that will affect us for some of our fragile items we post and we do need for some other things we sell to use Recorded Delivery!
    She did mention the sizes are for the Post Office Counter tho very quickly justbefore we ended our call..so hope that is right:)
    Label PPI change is another thing we will need to know as we will have to get that sorted before the 2nd which i believe is straight after the Easter weekend!
     
    Upvote 0

    websnail

    Free Member
    Apr 21, 2008
    508
    89
    South Yorkshire
    I too have just rung my RM account manager..she said they were not told about any of this till Friday,she has to get her head round it today, and is ringing me back on Weds to answer any questions!!!
    Royal Mail deliberately kept a lot of this to senior management until it was all cleared by the regulator but you would think they would have trained up staff properly on the implications before letting them loose today.

    It wouldn't surprise me if someone on the staff is scouring the web for threads like these to figure out what's going on themselves and then discount or confirm accordingly.

    She did mention the sizes are for the Post Office Counter tho very quickly justbefore we ended our call..so hope that is right:)
    That is correct... for now at least.

    Label PPI change is another thing we will need to know as we will have to get that sorted before the 2nd which i believe is straight after the Easter weekend!
    There will be a period of crossover where the old PPI will still be accepted and allow customers to update their labelling, etc... Primarily because they've not released the artwork yet anyway so I wouldn't stress too much about that side of things.
     
    • Like
    Reactions: planemadgirly
    Upvote 0
    Many Thanks for that:)
    Feel a lot less stressed than I did on Friday night!
    Posting a box for 4.40 which costs 2.05 to post now would have finished us off,especially as its a line we have just start
    That last increase where they removed the lower price bands April 2012 hit a lot of us hard, as light items like swimwear,babywear that are not flat enough to go as a Large Letter was indeed a horrid price hike:(
     
    Upvote 0

    RedTapePhobic

    Free Member
    Feb 18, 2012
    5
    0
    Like many I'm confused here and my account manager seems less clued up than I do!

    I use OBA with the CRL code, my account manager said that I didn't need to worry about parcel dimensions if I have an OBA as they will not be affected right now, however she didn't seem TOO sure.

    I send a lot of parcels 40cm x 40cm x 40cm 1st and 2nd class - has anyone found anything out this? Is it true that OBA account holders can continue sending parcels without worrying about the new dimensions just the weight?
     
    Upvote 0

    Latest Articles