I had wondered if the RM getting privatised might make it more professional but, sadly, that hasn`t proved to be the case. It`s still really difficult to get in touch with them, particularly by phone. You still can`t phone any of the Local Delivery Offices (and even if you do get the number they rarely answer) and their central phone answering system hasn`t got any better either. But what`s really inexcusable is they`re still not bothered about generating any more business, not if it means they`ve got to do any work to get it ! To cut a long story short we wanted a business manager to get back to us, in fact preferably visit us, to see if we could send more stuff by RM (rather than by carrier) since we already have a RM collection every day. I sent an E Mail (actually a Contact Us form) and did actually get a reply within 1 working day, however they`d obviously not read my E Mail and answered a question I`d not even posed ! So I replied but never heard anything, so I replied again requesting a delivery receipt and read receipt. I got the former but not the latter and have not heard anything for over a week, I`m not holding my breath if we`ll ever get a reply now. Sod it, we`ll continue sending the stuff TNT. Has anyone else noticed an improvement (or deterioration), in the RM`s attitude and/or service since privatisation ?