Lead generation

John marriott

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Sep 18, 2020
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hello i wondered if anyone has help in how I might gain new clients for my estate planning business,wills, Lasting power of Attorneys and funeral plans. I currently advertise in monthly local business magazine , I did do events , nursing homes etc, but cannot do these. Has anyone got experience of this kind of business. I also do some Facebook adverts.
 
It's not so much about what you do, as how you do it.

There is good and bad news in your industry. On the bright side, yours is an industry in which prospects follow very predictable patterns of behaviour which makes them very easy to find. I bang on about patterns of behaviour all the time for certain industries; stuff like commercial finance, anything wedding related, solicitors services (and by extension, yours), many professional services and anything marketing related are all a gift from this perspective.

The bad news (for you) is that your lifetime customer value is quite low, which means you have to pick and choose your promotional techniques carefully as you need to keep a keen eye on the return you are getting. As you can imagine, with something like commercial finance we can spend quite a lot of money getting a good pre sold lead because clients who will be spending 100s of thousands of even millions over a period of time are worth the investment. Your typical client is probably going to spend a grand if you are lucky, so we don't want to spend any more than a few quid finding them.

Have you done any strategic work or looked into patterns of behaviour for your ideal clients?
 
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It's not so much about what you do, as how you do it.

There is good and bad news in your industry. On the bright side, yours is an industry in which prospects follow very predictable patterns of behaviour which makes them very easy to find. I bang on about patterns of behaviour all the time for certain industries; stuff like commercial finance, anything wedding related, solicitors services (and by extension, yours), many professional services and anything marketing related are all a gift from this perspective.

The bad news (for you) is that your lifetime customer value is quite low, which means you have to pick and choose your promotional techniques carefully as you need to keep a keen eye on the return you are getting. As you can imagine, with something like commercial finance we can spend quite a lot of money getting a good pre sold lead because clients who will be spending 100s of thousands of even millions over a period of time are worth the investment. Your typical client is probably going to spend a grand if you are lucky, so we don't want to spend any more than a few quid finding them.

Have you done any strategic work or looked into patterns of behaviour for your ideal clients?
Hello no I haven't looked at patterns of ideal clients and what strategic work do you mean?
 
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Any strategic work. Research and analysis of opportunities or competitors, price strategies, selection of best services, selection of best target markets to promote your services to, thoughts about what makes you the best choice (over competitors)? I could go on to point 1000 but you get the idea.

Basically I'm asking if you've done any planning to make sure your marketing gets the best returns, or have you jumped straight in?
 
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hello i wondered if anyone has help in how I might gain new clients for my estate planning business,wills, Lasting power of Attorneys and funeral plans. I currently advertise in monthly local business magazine , I did do events , nursing homes etc, but cannot do these. Has anyone got experience of this kind of business. I also do some Facebook adverts.
When we needed someone looking for this sort of service we just Googled. The one that got the job was the only one that answered the phone.

What I wouldn't do is call someone with A1 as the first part of their business name. That smacks of a Yellow Pages listing.
 
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To start carrying out research and plan your marketing going forward you need to answer a series of questions about your customers, your services and your competitors. This determines where to look for them, how to target them with your services and crucially how much you can spend per lead to deliver profitable results.

Starting with customers, as @fisicx says, where do your customers look for help; e.g. it could be word of mouth, 3rd party recommendations, social media, google search, local magazines etc. Short term it's unlikely to be at face to face type events.

What does an ideal customer look like, what's their age, affluence, gender etc. How much do they spend and what does that look like in terms of fees/profit for your products/services. This sort of information will help make informed decisions for further research and analysis.

In terms of products and services, what do they want/need. What does that look like in terms of an offering from you that meets/exceeds that requirements.

Why would they choose you, what do you do better than the competition, what do your current customers say about you?

It's this sort of analysis that allows you to target the right customers, with the right initial services and solutions. Then by carrying out testing and analysis of the marketing you carry out, you build a lead generation process, or online funnel, that captures potential leads who are likely to convert profitably.
 
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Ok taken things on board changed name business from A 1funeral planning to Acorn legal, some of the things are general things like competitors prices , etc, but will be trying other things out . Thank you .
 
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The best choice for a lead generation it's choosing the right location near your business. Also you can use B2B field sales intelligence and prospecting tools.
 
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The easiest way to get started would be to run some adverts for people based in your area using Google search... e.g if they are searching for "lasting power of attorney lawyer" and are based in your area (easy to do in google ads), then run your advert which will point to your website, where they can call you etc etc...
 
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Presumably you want them to land on your website where they can get more information and be persuaded to call you or complete a form?

If that's the case then consider that 60% of traffic to a website comes from search engines. So getting a good ranking on search engines (i.e. Google) for relevant search terms may be key.

The good news is that you seem to want local business. Getting a good ranking for the search term "Will writing in Guildford" is a lot easier than just "Will writing".
 
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If that's the case then consider that 60% of traffic to a website comes from search engines.
Depends on your marketing strategy. 90% of my traffic comes from other sources. These leads convert far higher than those coming from a search engine.
 
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I think there are multiple angles here.

1. Communities - join Facebook groups that might be of use for you. Try to become a part of the community and share your expertise. Requests for services will follow!

2. Partnership - your best bet would be to partner with nursing homes, funeral homes, assisted living businesses, and provide them with an incentive. Offer them $$$ for sending customers towards you. I am sure they will allow leaving your flyers, and they will actively recommend you when possible.

3. Advertising - check if your local chapels allow advertising (a lot will allow a poster in exchange for a donation) - that's a win-win situation since very few people will advertise on the notice boards, and barely anyone is willing to pay for it. I've seen some local businesses getting a lot of business this way (food delivery for elderly for example).

4. Flyers - sure, a lot of people hate them, but they work! Design a flyer that stands out (heavy HQ paper, possibly engraved logo), and deliver them to apartment blocks with a high ratio of elderly citizens. Each city has those apartment buildings that are 70% occupied by people of 50+ years old. You need to find them.

5. Sponsorship - you can try to find the events where your potential customers meet. Might it be a bingo night, some courses, or a hobby club. Offer the organizer that you will provide the event with free bags of goodies. They will usually agree and distribute them for free.
Put many sweets in them, maybe some pens, a calendar, and a booklet with information about what you do. It's important to put many sweets there - that's a buying point to "sweeten the deal" and make a lasting, positive impression.


Just few ideas for you to start.
 
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If you have your client's email, then can approach the recurring customers via email marketing. Send a newsletter to them to tell them about your new products etc to keep them aware and engage with you.
 
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If you have your client's email, then can approach the recurring customers via email marketing
Only if they have given permission to do this.
 
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What about cultivating referrals from associated professionals. Even one or two could bring you in continual revenue? Offer them an incentive...
 
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