Only my personal opinion and others may disagree, but do not get an Acer - we have two of them and the higher spec as well and we both have been sent in for repair more times than I care to remember, and to top it all off their customer service would be better off ran but a group of monkeys.
I guess you can tell that I am impressed by Acer
Dee
I use an Acer Travelmate 3000 which is an ultra light laptop. The cd-rom drive is external which is ok for me as I hardly ever use it.
I bought it nearly 3 years ago with the 3 year extended warranty. It has been perfect for me. The spec is still higher than laptops coming out today and at the time it was half the price of bigger brand ultra light laptops with less capabilities. I have seriously loved my laptop. It's been a workhorse and has never let me down. never had a blue screen or a driver issue. never!
About a year ago the power pack charger had a connection problem and they replaced this quickly. However, right now it is at Acer for repair of the system fan. They have a 5 day turnaround and I sent it on Monday last week. When I called yesterday to check progress a very rude woman had he attitude that I was disturbing. I said that 5 days had passed and asked if I can get a progress update. She told me its awaiting parts. I asked how long that would take and she said it would take as long as it takes. Ok, I said, can I have some sort of ETA, have your parts supplier said a day, 2 days, a week, a month? She said that they don't get that information and I would just have to wait until the laptop returned. Ok, well can I speak to somebody who will be a bit more helpful. No you can't, there's nobody else available. Well I'd like to speak to anybody else who is less snappy than you. Concerning what?
I had to repeat myself 3 times before she put me on hold for about 3 minutes then came back and said there is nobody else available so she would arrange a 24 hour call back. I didn't believe her but rather than give her any satisfaction I agreed to that. 32 hours later I got a call from a very competent engineer who advised me of the full details of the repair and the delay. he advised that the laptop would be shipped tonight and arrive tomorrow.
Until this, my view of Acer had been steadily growing and I had recommended them several times. Many of my friends and family and business partners bought Acer on the strength of my recommendation, begrudgingly shunning Vaios and Dells.
I don't think I will be buying or recommending another Acer