- Original Poster
- #1
I have been using KF for years and it has been ideal for my business needs.
Over the past few months, there has been an occasional issue where invoice payments via Stripe have been taken twice. Customers have told me that the initial transaction showed an error and then when re-processed all was good.
KF support have blamed the clients, saying that there isn't an issue on their side.
I now have to swallow the transaction cost when refunding the duplicate payment.
Well, this week, I raised circa 100 invoices with about 30 being paid immediately - 6 of these transactions have been processed twice.
Is anyone else having these issues?
If I was being cynical, I might think that they are trying to get me to use their payment platform, Iris Pay....
Over the past few months, there has been an occasional issue where invoice payments via Stripe have been taken twice. Customers have told me that the initial transaction showed an error and then when re-processed all was good.
KF support have blamed the clients, saying that there isn't an issue on their side.
I now have to swallow the transaction cost when refunding the duplicate payment.
Well, this week, I raised circa 100 invoices with about 30 being paid immediately - 6 of these transactions have been processed twice.
Is anyone else having these issues?
If I was being cynical, I might think that they are trying to get me to use their payment platform, Iris Pay....
