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Help please!

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multilingual

Having some serious issues with my e-commerce website. We can't see the site and the sales have dropped like a stone today. The host tells me that the site is fine and it must be our computer, but I can see from the stats that there must be an issue.

I could do with some reports from around the uk!

Could you kindly check the following domain and let me know if it works?

http://www.matryoshkarussiandolls.co.uk

Really appreciate this if you could just let me know if it is working.

JB
 
It's alright here! Sky BB (runcorn)

there shouldnt be any DNS issues unless it's a resolver problem

from your whois record it looks like you use CSnewmedia as your host and there are 4 Dns resolvers for csnewmedia ns1 to ns4

unless it was a problem with one of their web servers

joe
 
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We are also on Virgin.

Could it be an ISP issue?

I went to three internet cafes in central London today and 2 out of 3 showed the site as being down.

It's still down for us here, we have no email, no ftp, nothing.

:(
 
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I know they had some DNS disruption yesterday afternoon, but this was supposed to have been fixed.

Carl has always been spot-on with hosting and support.

Could the old DNS information be running from cache at Virgin? If so how soon can I expect them to update their records?

JB
 
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it could still be an isp problem it could be one of the hops from provider to provider and one of the routers (not the type you have at home much bigger) may have failed and hasn't been redirected properly/at all

all trafic is routed differently depending on provider/location

joe
 
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Assuming that it is an ISP problem, how soon would this be sorted out?

It's been 29 hours now since it went down.

Is this normal?

JB
 
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ermmm... most isp's will have been notified already that there's a problem however it's the weekend so most will not really shift till monday! (sorry to be the bearer of bad news!) however with a bit of good luck the problem will be fixed in the morning

however at 29 hours it should be fixed already (unlesss it's a pretty big problem

try going to command typing NSLookup ({Yourwebsite address}) and pressing enter

this should then give you a pretty good indication at what point it's not resolving

joe
 
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Command says:

Can't find server name . Non-existant domain.
Default servers are not available

Do I have no choice other than to sit here and wait?

We are losing about £600/day

JB
 
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multilingual said:
Having some serious issues with my e-commerce website. We can't see the site and the sales have dropped like a stone today. The host tells me that the site is fine and it must be our computer, but I can see from the stats that there must be an issue.

I could do with some reports from around the uk!

Could you kindly check the following domain and let me know if it works?

http://www.matryoshkarussiandolls.co.uk

Really appreciate this if you could just let me know if it is working.

JB
Click to expand...

Hi,

I am from INDIA and its working find @ my end.
 
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Thanks everyone.

It's sorted now.

Won't go into the details, but a simple nameserver change has rectified the problem and all is now well.

:rolleyes:

JB
 
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