Exhibition damage, is it criminal?

Jun 23, 2021
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Hi All,

Would appreciate advice on the below matter please.

our company attended an exhibition organised by a charity, somehow one of our staff members managed to stick a white board with tape on the wallpaper and ripped with in 5 different places, but only a few Cms each, very minor damage

the owner of the venue, called and threatened two days later (first contact) to staff members asking the owner to call back immediately or she will come and sit in our business premises and not leave, followed by stating “will call the police of the owners do not call back in the next before 5pm, for criminal damages” followed the same with an email from the owner of the venue and the charity organisation who organised it on email and social media suggestive of the same police threats, without even sending evidence or giving anyone a chance to understand of what was happening. Although they were informed the owner had a surgery and is in the hospital. Further the company who organised the charity event after all the threats has now stated in her email that she is a law graduate, not sure if it is to scare us? Which would mean she knew it wasn’t criminal damage but still pursed with it?

although very little of the area is damaged, they are claiming from us to do the whole wall in one of their rooms again, stating because “we are a luxury venue and not a community center”

can somebody please guide, as the staff members were panicked and stressed out with the threats.

how much of the damage should we be liable to pay, after what seems to like a bullying approach by the two, who have repeatedly stated they are in a good relationship for years and ordering and threatening the staff members over repeated phone calls.

Shouldnt part of the damage be covered by the insurance of the venue, which I would assume is part of the cost of doing business for hospitality? And wouldn’t this be a civil matter, as there was no intention of damage, revenge or any such thing and was a business transaction.

The owner also mentioned that she has been closed for 15 months and I need to pay whatever they ask, which seems like she wants to get compensated for the loss of business during pandemic.


Would appreciate the help.
 
It’s not criminal damage. The police won’t be interested. Their insurance will cover this. Ignore the threats.

that’s what I would have thought, but now that law graduate owner of the organising company is stating she expects us to pay or she will take us to court. Bit of a scary place to be, and considering we are new to the area and they have been here for years, seems like a industry risk of bad naming is.
 
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They sound like a bunch of children - tell them your dad is bigger than their dad

Law graduate means sweet FA - ignore it. Either tell them to go ahead and sue you or, to be professional, make a goodwill offer to make good any damage and move on
 
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Tell them to go ahead and call the police and ask them to forward the crime reference number so that you can pass that on to your legal team.

Then sit back and wait .
 
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Well they certainly don't sound like a very charitable bunch of people do they. Don't let them intimidate you and as mentioned above being a law graduate means diddle squat. Do you have your own insurance cover if so you could ask them for advice or perhaps even throw it over to them to deal with.
 
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Shouldnt part of the damage be covered by the insurance of the venue, which I would assume is part of the cost of doing business for hospitality?

No - the venue will have their own insurance, but this damage was caused by you. Therefore you are responsible for putting it right.

You should have your own public liability insurance policy - if you do, notify your insurers and they will deal with the other party making the claim against you.

Appreciate it may only be a few cm's of damage, but its likely if its wallpapered that the whole wall will need to be done - your responsibility is to return it to the position it was in before the damage (ie. with no patches on it!).

Get your insurance company involved now, and tell your staff not to worry as its being dealt with.
 
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Hi All,

Would appreciate advice on the below matter please.

our company attended an exhibition organised by a charity, somehow one of our staff members managed to stick a white board with tape on the wallpaper and ripped with in 5 different places, but only a few Cms each, very minor damage

the owner of the venue, called and threatened two days later (first contact) to staff members asking the owner to call back immediately or she will come and sit in our business premises and not leave, followed by stating “will call the police of the owners do not call back in the next before 5pm, for criminal damages” followed the same with an email from the owner of the venue and the charity organisation who organised it on email and social media suggestive of the same police threats, without even sending evidence or giving anyone a chance to understand of what was happening. Although they were informed the owner had a surgery and is in the hospital. Further the company who organised the charity event after all the threats has now stated in her email that she is a law graduate, not sure if it is to scare us? Which would mean she knew it wasn’t criminal damage but still pursed with it?

although very little of the area is damaged, they are claiming from us to do the whole wall in one of their rooms again, stating because “we are a luxury venue and not a community center”

can somebody please guide, as the staff members were panicked and stressed out with the threats.

how much of the damage should we be liable to pay, after what seems to like a bullying approach by the two, who have repeatedly stated they are in a good relationship for years and ordering and threatening the staff members over repeated phone calls.

Shouldnt part of the damage be covered by the insurance of the venue, which I would assume is part of the cost of doing business for hospitality? And wouldn’t this be a civil matter, as there was no intention of damage, revenge or any such thing and was a business transaction.

The owner also mentioned that she has been closed for 15 months and I need to pay whatever they ask, which seems like she wants to get compensated for the loss of business during pandemic.


Would appreciate the help.
I guess it depends on how much you valued working with this charity, doing the exhibition and the venue.

Clearly your staff were at fault trying to stick tape on wallpaper. Anyone with sense would know this could cause a problem.

If it was me I would be trying to organize a meeting with them and calm them down. They went over the top in their action but clearly with a bad pandemic and struggling business they have panicked.

Identify the cost and then decide how it can be funded.
 
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I agree with Frank the Insurance Guy, the venue owners have acted poorly in their threats, they probably simply do not have the money to re instate the wall. The bill could be very large, pass them onto your insurance and teach your staff not to damage other people’s property in the future.

Wallpaper has to all come from the same batch, otherwise their will be colour variations, each roll can cost up to £200 or more for quality material, plus you need a good decorator to hang it, they will be £2/400 per day minimum.
 
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Forget the criminal damage part.

However, you are responsible for the damage, BUT, were you warned/advised against sticking things to the wall?

As mentioned, if they have the same wall paper, you might get away with a few hundred quid, otherwise, you will have to return the wall to the original state.

Frank is right - this is what insurance is for - you do have insurance, don't you?
 
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