Ekmpowershop Support any Good?

[helmetb]

Hi

Looking at using Ekm just wondering about users experiences with them , support is a big thing for me with and helping me with marketing the site to a degree.

 

[Food From Cyprus]

I don't know about Ekm but I would recommend to look into Prestashop as well before you decide. We use Prestashop and the support we get from our solution providers is very good and reasonably priced.

 

[Donna77]

In a word. No.
I left because the support was dreadful. If you buy a domain name with them and try to renew or transfer it - forget it.
That was 2 years ago. If anyone is still with them and has had better experience lately then please comment.

 

[collatedfasteners]

Having been with them (EKMPowershop) for several years, with a site that only had 4 items, I've binned them. Customer support is totally unacceptable, unless you've got plenty of time to hang around waiting for someone to get 'round to answering it.... Trying to edit and update on your products is a joke but, boy oh boy they can close an account faster than you can say BOO!

As soon as this review is out there I bet you anything, dear reader, "A N Other" will be all over this, saying how fantastic EKM they are in everything they do.... 10/1 it'll be a staff member trying to deflect the total apathy they have for their customers.

Remember, in this day and age, time runs out far too quickly to be in a position when help is NOT readily at hand. This is you're financial life here!

My advice would be, fix a realistic budget, and get quotes for a site, find a respected company that does webhosting call them and spend some time on the 'phone with them, try and keep it local to you if possible and, if, you feel at ease give them a trial run for a fixed time - a couple of months perhapse? Monitor the performance in telephone calls and visits generated from the site in question .

One IMPORTANT thing is: DONT buy the domain name from the people who are hosts, go online and just buy the name from a company that does just that. Then NO-ONE can hold a gun to you're head. Simple rules but effective.

I wish you the best of luck!

I'm not going to tell you who or where you should go, that's a decision you have to feel at ease with. Afterall, there are many review's out there.keep it as local as you can

 

[ecoleman]

EKM does not have any support. Only sales people that will charge you for every little thing possible. AVOID, AVOID, AVOID

Here is my review of them
https://www.trustpilot.co.uk/review/www.ekmpowershop.com/4f1e7384000064000215aece
and I wouldn't believe a word any positive reviews of EKM say, most of them are written by staff members.

If you would like to discuss my personal experience of EKM and their threatening and bullying tactics, please feel free to PM me. I can also put you onto many other ex EKM customers with similar experiences.

If you want to use a hosted solutions then try Bluepark. Many EKM customers jumped ship and went over to them as they are all pretty happy.

 

[wayzgoose]

Can't comment on EKM but if you're still after a hosted solution, Freewebstore are the exact opposite of the above comments. Their support is second to none and they go way beyond what you would expect.

 

[Nick W]

Im amazed to see such negative comments on EKM support. I've been using them since the spring and have found their support to be astonishingly good. Really helpful, though sometimes you are on hold for a long time --dont call at lunchtime!

Im currently moving away from them for other reasons (why would you want to build links/content etc on a system you do not own?) but as for support. Top notch.

 

[Wayne-StarActionFigures]

EKM does not have any support. Only sales people that will charge you for every little thing possible. AVOID, AVOID, AVOID

Here is my review of them

and I wouldn't believe a word any positive reviews of EKM say, most of them are written by staff members.

If you would like to discuss my personal experience of EKM and their threatening and bullying tactics, please feel free to PM me. I can also put you onto many other ex EKM customers with similar experiences.

If you want to use a hosted solutions then try Bluepark. Many EKM customers jumped ship and went over to them as they are all pretty happy.

This with bells on.

EKM IMO are only around because they spend huge on advertising. Certainly don't invest much in the software. If people trailed EKM next to Bluepark and still went for EKM, then they deserve everything they get! I used to use them and compared to Bluepark, the software is like comparing a rusty 1980s Ford Escort, to a Bentley.