Does anyone know what's going on with Despatch Bay?

[stuartm1962]

The main cause of this was the rates being offered. Parcel Force increased the rates at the start of January and did away with the 30kg parcel rate. We offer Parcel Force and previously had a really low rate, now they have increased.

 

[JEREMY HAWKE]

The main cause of this was the rates being offered. Parcel Force increased the rates at the start of January and did away with the 30kg parcel rate. We offer Parcel Force and previously had a really low rate, now they have increased.

This is why I say the parcel reseller idea is a seriously flawed business plan

The parcel resellers have very little control over their base price and no control over the freight once it leaves the customers location.

There is no direct contact for the customer with those transporting their freight

This thread supports what I have always said

 

[stuartm1962]

Hi Jeremy

As a reseller, we rely on stability of prices from the carriers, but in the same respect, we do not have to use a particular carrier. If you send a parcel on an overnite service, you have very little control over it either. The only time that you do, is if it is a same day delivery, by one of your own drivers.

Obviously there is a substantial difference in cost between an overnite and same day delivery and for the most part, it is an extremely reliable service.

 

[japancool]

If you send a parcel on an overnite service, you have very little control over it either.

But when it goes wrong, I don't want to talk or email you, I want to actually speak to someone at the carrier.

 

[stuartm1962]

But when it goes wrong, I don't want to talk or email you, I want to actually speak to someone at the carrier.

If you use an overnite service, you will have little to no contact with the depot carrying out the delivery and it may take them a while to answer you, you get what you pay for. If you want control of the parcel from start to finish, someone like Jeremy Hawke is your best bet, on a same day service.

 

[japancool]

If you use an overnite service, you will have little to no contact with the depot carrying out the delivery and it may take them a while to answer you, you get what you pay for.

I've not found that to be the case with APC, DHL or DPD. UPS, yes, since their customer service is based outside the UK.

 

[stuartm1962]

I've not found that to be the case with APC, DHL or DPD. UPS, yes, since their customer service is based outside the UK.

Not sure what your point is exactly. If you are able to speak to the people doing the delivery, where is the issue?

 

[japancool]

Not sure what your point is exactly. If you are able to speak to the people doing the delivery, where is the issue?

The point being, that, if you use resellers, the carriers will not talk to you and will force you to go through the reseller's customer service.

The carriers will also not talk to the recipient.

 

[stuartm1962]

The point being, that, if you use resellers, the carriers will not talk to you and will force you to go through the reseller's customer service.

The carriers will also not talk to the recipient.

We have customers calling the carriers every day, the only time that they will refer you to the reseller, is in the event of a claim. I replied to the thread to explain why Despatch Bay had gone, so over and out. All the best.

 

[Anne Nonymous]

Does anyone know how to export the address book from Despatch Bay? We got close to 1000 addresses saved and need to move them to another shipper. Any help will be greatly appreciated. (Cant seem to find any guide on Desptach Bay website)!!

Login to your Despatch Bay account, then in the address bar of your browser type despatchbay . com / json / get-recipient-addresses

This will give you the raw data of all of your address book entries, which you can copy and paste.

The data is in a format called JSON. If you want to convert this into to a spreadsheet then search google for "JSON to CSV converter". ChatGPT can probably also help you to turn it into something readable.

 

[Anne Nonymous]

Does anyone know how to export the address book from Despatch Bay? We got close to 1000 addresses saved and need to move them to another shipper. Any help will be greatly appreciated. (Cant seem to find any guide on Desptach Bay website)!!

Yes, you can visit the URL /json/get-recipient-addresses
This will give you all of your address book entries in a data format called JSON.
You can turn this into a CSV using a free online tool. Just search Google for "JSON to CSV converter".
I hope this helps.

 

[Ozzy]

What's your thoughts on the latest to hit the wall @JEREMY HAWKE ?

Parcel courier Yodel prepares to call in administrators

Hopes of rescue deal fade after delivery company struggles to find buyer

www.telegraph.co.uk

 

[JEREMY HAWKE]

What's your thoughts on the latest to hit the wall @JEREMY HAWKE ?

Parcel courier Yodel prepares to call in administrators

Hopes of rescue deal fade after delivery company struggles to find buyer

www.telegraph.co.uk

We knew something was up
The company I rent my yard from had 5 arctics on their overnight trunk for years each one doing a 400 mile round trip every night . A couple of days before Christmas they received an Email explaining that they were no longer required.

Attempting to control costs and not increasing prices in this environment spells ruination

 

[Nobody]

Yes, you can visit the URL /json/get-recipient-addresses
This will give you all of your address book entries in a data format called JSON.
You can turn this into a CSV using a free online tool. Just search Google for "JSON to CSV converter".
I hope this helps.

Thank you so much, it worked. What a life saver. Much appreciated!!

On a side note we are now directly with Parcel Force, what a awful user interface they have!! Realy missing Despatch Bay!!