Distance Sell Regulation

[MASSEY]

How long is the period of time in which you can get your cash back. This is a product, bought from Germany, which is no longer required. Item was bought about 2 months ago.

:|

 

[visagephoto]

How long is the period of time in which you can get your cash back. This is a product, bought from Germany, which is no longer required. Item was bought about 2 months ago.

:|

I reckon you're about six weeks too late.

 

[MASSEY]

I reckon you're about six weeks too late.

I read on one site that it can be as long as 3 months. :|

 

[JhonnyMew]

The Distance Selling Regulations were passed to protect consumers when they shop online or enter into other contracts at a distance from the supplier. The rationale for giving consumers special protection in such deals is that the consumer does not have the benefit of meeting face-to-face with the supplier and inspecting the goods or services offered for sale.

Properly called the Consumer Protection (Distance Selling) Regulations 2000, the Regulations do not apply to contracts between businesses. They have been in force across the UK since 31st October 2000 and they implement a 1997 EU Directive on the protection of consumers in respect of distance contracts.


Hope it helps.


Regards,
Jhonny
justclaims.co.uk

 

[MASSEY]

EU Directive on the protection of consumers in respect of distance contracts.

I know they are for consumers, this was a consumer purchase. But do you happen to have the time scales for which it runs out?

 

[visagephoto]

I read on one site that it can be as long as 3 months. :|

I'm not sure about international sales but information relating to the UK distance selling regulations can be found here. . .
http://www.businesslink.gov.uk/bdot...33669&r.s=sc&r.t=RESOURCES&topicId=1074033669

 

[MASSEY]

Looks as if it is for 7 days after you have got the product. So it is 6 weeks too late by the looks of it.

 

[visagephoto]

Looks as if it is for 7 days after you have got the product. So it is 6 weeks too late by the looks of it.

Although I'm sure it should also state in there somewhere that the seller has to notify the consumer of their right to cancel under the DSR (either at the time of purchase or delivery), If they fail to do so there may be a possibility that the seven day return period can be extended.

 

[sysops]

How long is the period of time in which you can get your cash back. This is a product, bought from Germany, which is no longer required. Item was bought about 2 months ago.

:|

Ok, I'll do it, on behalf of online retailers everywhere.

What the hell is wrong with you? Why do you think you should have the right (thankfully you don't) to return a product as unwanted after 2 months??

 

[Banned]

Why do you buy something you suddenly decide, two months later, you never needed in the first place!

 

[MASSEY]

Ok, I'll do it, on behalf of online retailers everywhere.

Ha!

What the hell is wrong with you? Why do you think you should have the right (thankfully you don't) to return a product as unwanted after 2 months??

I was sure i read somewhere before that you had a decent while in which you could return products bought at distance.

The product was not unwanted, just not the best for the situation that has unfolded after purchase.

 

[MASSEY]

I'm not a retailer and have hardly any idea of the distance selling regulations but quite agree that two months is ridiculous to expect a refund just for a change of mind :|

Oy you, haven't you got other threads to contribute nothing too

 

[sysops]

Ha!



I was sure i read somewhere before that you had a decent while in which you could return products bought at distance.

Yes, you do, 7 working days.

The product was not unwanted, just not the best for the situation that has unfolded after purchase.

That is the same thing.

 

[Curious]

Massey depending upon the value and if it's still in good nick and you've got the packaging etc why not contact the company and see if they'll take it back for a restocking fee. I'll sometimes take stuff back that is wrong or over ordered, as long as I don't lose money on it, as long as I can use it for other purposes.

Obviously if it only cost you a tenner it won't be worth it but getting something back on an expensive purchase might be better than nothing?

Or stick it on ebay.

 

[Bill1954]

The rules as we apply them state that you have 7 days from receipt to return the product if you just don't like it. The DSR's do say that you have 3 months if the customer isn't notified of the 7 day rule by the company (all of our delivery emails state it and it should also be in your T+C's).
The company may accept a return with a restocking charge if you ask them after this time period but after the product being on site for 2 months they could be unwilling. You would also have to pay the return postage costs. Be sure that, if you do return it, that the product is in perfect condition, if not, the company will refuse the return and will expect you to pay to have it returned to yourself.

 

[mobyme]

Massey depending upon the value and if it's still in good nick and you've got the packaging etc why not contact the company and see if they'll take it back for a restocking fee. I'll sometimes take stuff back that is wrong or over ordered, as long as I don't lose money on it, as long as I can use it for other purposes.

Some companies (the better ones) will give you a refund in the form of a credit note less a restocking fee, providing the product is unused and still in it's original packaging. It's called customer service.

 

[David Griffiths]

Do the Distance Selling Regulations actually apply to purchases from Germany?

 

[Curious]

Some companies (the better ones) will give you a refund in the form of a credit note less a restocking fee, providing the product is unused and still in it's original packaging. It's called customer service.

Agreed, my post wasn't particularly well written. If it's in an unused and sale-able condition I have no problem giving a complete refund (as you say it's customer service, that I hope will keep customers wanting to use us again). I've taken hits of various amounts on orders in the past, but in 99% of those cases we eventually make the money back because the customers continue to order from us.

Edit: The sometimes in my post referred to people wanting to sell us back opened or lose items because by the time they get back to us they're broken and no good to anyone so it's easier to explain that we can't accept opened packages back (unless it's an exchange which we lose money on but just accept that.)