I totally agree with CrossDaz: the first (and often only) instinct when we think about the Disability Discrimination Act is to arrange a ramp where a step existed before.
If you were to think about the buildings we often enter from the position of other disabilities though, we can often find small things that we can reasonably do, which always helps to show to those that go out just to make a fuss, without having 2 regulars to aid that awkward squad, that "reasonable" adjustments have been made:
- Pull the door when the buzzer sounds - but what about those that can't hear? A simple light will resolve that.
- Press the button on the left to release the door - but what if I'm pulling/pushing the door, but can't see the sign telling me about the button on the left? Or if I can see it, but only have one upper limb? A braille sign near the handle, or a timed release when you press the button will resolve these hurdles.
- Hand rails for the stairs - most of us are comfortable traversing stairs, but without our vision, would we be so comfortable without a rail?
- Fire alarms are an awkward one - for those with hearing difficulties, you might consider flashing lights, but for people with epilepsy, you'll want to remove flashing lights!
It's not easy to realise what can be done, which is why an audit is best - ideally by a pro, or at least someone unfamiliar with the building - with active thoughts of how someone would cope if they had any of the many restrictions we too often fail to think about.
As for anecdotes, when I was involved in the pub trade we used to have a couple of customers on mobility scooters. Once in the pub (the back door was opened early, just to let them roll in & get settled) they would expect to be able to smoke, regardless of laws. A reasonable adjustment? Some staff thought not, but knew better than to complain. If strangers were in the bar (not common, as the trade is sadly dying) they'd use the kitchen (food was never prepared in there, so really just a spare room behind the bar). Of course, they were in a pub, so they needed company, and they were not mobile enough to go back & forth to their bench... come an average evening, most of the regulars had occupied the kitchen, while the bar was empty. Might have been breaking one law, but only to satisfy another!
Karl Limpert