Dealing With Negative Reviews

[Makisraeliod]

Negative reviews can have a significant effect on how potential customers perceive a business.
Before trying to remove a review, I think the first step should always be checking whether it actually violates the platform's review policies. If it doesn't, responding professionally and addressing the customer's concerns may be the better approach.
How do other business owners handle difficult reviews?

 

[fisicx]

As you are an online reputation management business surely you already know the best answer to this question.

 

[ctrlbrk]

Yet another self-promotional essay. There's never enough of those!

 

[Daybooks]

As you are an online reputation management business surely you already know the best answer to this question.

Perhaps not a very good one and thus looking for suggestions and hoping to learn.