Hi Forum, I am currently dealing with a customer on eBay who purchased a product. Three weeks later admitted that he broke it by mishandling it and asked if we sell spare parts for it. I explained that we do not sell spare parts. He asked if he can return it for a refund as it is of "poor quality". I said we only accept returns on items that are returned in same original new condition. He then proceeded to open an ebay case claiming its fake. eBay in their wisdom decided the case in customers favour and told me since they do not have any facility to verify our supplier documentation and commercial invoices they automatically decide all cases of authenticity in buyers favour. I really want to do something about this situation. My initial thoughts are to raise a small claims court case against this buyer for the amount owed. Also what amount should I claim? eBay sale value or wholesale purchase value? Do you think I will be wasting my time or should I do it? p.s. The wholesale purchase price of said item is £200. It was sold on ebay for £425.