Consumer rights help

[DavidDavey]

Hi everyone I hope you have had a great Easter! Have often been on this forum and I am really in need of some advice.

I bought a Samsung 82 inch TV from a website that offers items at a secretly reduced price. This happened on Black Friday with a guaranteed delivery before Christmas.

On the 21st of December, my item was marked as dispatched. Unfortunately I wasn't home I was visiting family for Christmas. I was expecting either a phone call to arrange delivery or a slip put through my letter box when I came back but nothing was there.

I waited till after the new year to contact and ask them what was happening - thinking it might just be the Christmas delivery back log.

It took this website almost 2 months to finally tell me that the seller has asked them to refund me my money. I told them that I did not want a refund only my product.

They refunded me anyway stating that their terms and conditions say that if the seller can not provide the product, you have to accept a refund.

My argument here is that I was never given any explanation about what happened to my product between the time it was in transit and the time it disappeared, nor any sort of apology. I was just given a refund after more than 3 months of waiting.

I was wondering if there is anything I could do in order to get my product. The product still exist and is about £600 more expensive on any other website.

Or maybe, am I untitled in some sort of compensation as they had more then £2500 of my money for so long?

I really hope you can guide me.

Kind regards,

Dave

 

[Toby Willows]

Be happy you are getting the cash back and move.

 

[DavidDavey]

There is no room for a claim?

 

[The Byre]

Be grateful that you got your money back and that you do not have an old-fashioned hi-def TV set that in a couple of years will be worthless.

You can now get a proper 4K 82" Samsung for £3,000, possibly less and a 4K projector that will be just as good or better!

 

[DavidDavey]

That is a fair comment however I am not too good on the law with consumer rights surely there is something to protect this situation

 

[Mr D]

That is a fair comment however I am not too good on the law with consumer rights surely there is something to protect this situation

You got your money back.

Have a look at your T&C - should say something in there about supply of goods.
By the sound of it you can now do what you want, no longer waiting for your money back.

 

[paulears]

For years it has always been the case that you were entitled to your money back. Clearly products occasionally run out, or get damaged and the fall back is you are entitled to your money back. You're not entitled to something from a third party. You bought from a website that doesn't hold stock and they used a third party? I think you're quite lucky to have got the money back. When a deal is too good to be true, it always is. Buying goods at a secretly reduced price is a big enough warning to keep well clear I would have thought. Let's assume the supplier didn't have any, but advertised them on the promise from the supplier of the supplier - this crazy supply chain cannot produce you the bargain you expected. On top of this you would have had a premium price product, with a worthless guarantee too. Take the money and buy from somebody who A. has stock, and B. is a proper dealer the manufacturer has appointed.

For what it's worth - 4K TVs are risky things to buy. Nobody broadcasts in 4K, and most 4K downloadable or USB supplied media is 1080, upscaled. I was on a Sony broadcast training session where we were using their latest 4K cameras, that give a house a good run for their price, and Sony had no domestic product that could display all the dynamic range the camera can capture. Until these things exist, pixel count means very, very little.

 

[The next Steve Jobs]

COULD BE A SCAM

Dangle the carrot,

sit on your money for as long as they can

give you a last minute refund as your complaints escalate


There have been numerous cases of bargain basement websites offering gear and screwing over customers one way or the other.


secretly reduced price ?

no 'failed to deliver' slip or message ?

£600 cheaper than anywhere else on the web ?


A 100 payments @ £2500 a pop = 1/4 of a million sat in an account for 3 months


...i saw you coming


If it looks to good to be true it probably is !

 

[The next Steve Jobs]

Famous quote

There is little in this world that some man can't make a little cheaper or a little worse, and the people who consider price only are this man's valid prey


I would consider dropping 2.5k on Argos online because they have a national brick and mortar prescence that's been around for decades ... id be wary about inserting 50p into a bargain basement webby regardless of temptation

 

[Mark T Jones]

Like others here, I'd suggest you got lucky in getting your money back

To claim compensation, you need to prove consequential loss - can you prove that you lost out financially by being deprived of your money?

 

[The Byre]

For what it's worth - 4K TVs are risky things to buy. Nobody broadcasts in 4K, and most 4K downloadable or USB supplied media is 1080, upscaled. I was on a Sony broadcast training session where we were using their latest 4K cameras, that give a house a good run for their price, and Sony had no domestic product that could display all the dynamic range the camera can capture. Until these things exist, pixel count means very, very little.

True 4K only works on a large screen and is the standard for cinema, though many still use 2K projectors. 4K is becoming the professional standard, as Netflix and Amazon want all footage in RAW 4K and younger viewers, especially in Germany, are migrating to Internet delivery and want their fav. Nicki Minaj and Taylor Swift vids, as well as movies in 4K.

Top of the range Sony CineAlta costs about $65k without glass and everything else, though the movie industry is pretty much settled on renting Arri Alexas and the cost of the standard naked box is c.a. $85k net. All these top-end boxes are 6K and provide 14-15 stops of dynamic range or more and the resultant image really is a big improvement on 4K capture. Rental costs are far, far higher than old film cameras, because this stuff is obsolete almost as soon as it comes out. Panasonic do a 6K box now for well under $10k and Blackmagic-Design will follow.

That means that the rental companies have one year to make back the costs and one year to turn a profit - after that, the box is just junk to be spat-out on eBay or used on budget indi shoots. The profits come from glass and grips and that can be up to 50 years old! A full-blown IMAX camera rig with glass, grips, monitors and data storage and link cards will cost about $1m for the rental company to put together.

Over the past 5-10 years, even all the old lights and controllers have had to be junked, though many hang onto the old halogen lights, as LED tends to make digital film look, well, 'digital'! And then there are plenty of directors (Nolan, Spielberg) who just refuse to use digital cameras and stick to 35mm and 65mm or 70mm film - but immediately print to digital after that.

Terrestrial 4K is unlikely to ever happen, as it is just too data and therefore bandwidth hungry. Satellite and Internet 4K delivery is already here and rocking!

The cost of all this whizz-bang technology is of course irrelevant, when compared to what goes on at the other end of the camera and microphone - or as the agent hired to organise the music to Lord of the Rings said, when I asked her what the studio rental was at Abbey Road "I think they list at £3,600, but we get a rebate. But then the orchestra cost us £82,000 a day and no rebates!"

The 500lb gorilla (Movie Star) will cost between $100k and $1m a day and the cost of the crew and studio about as much again (and then there are all the other actors and extras) so the cost of equipment rental is peanuts.
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The lesson one learns here is that all things digital dwindle in value to zero and the speed with which that is happening is accelerating! As for the OP, his yearned for 82" hi-def telly is no longer being manufactured and the 4K replacement will soon be replaced by a projector.

Damages claim? If any at all, then c.a. £50 in interest payments - though probably specifically excluded in T&C.