Companies House. Problems with web filing

[Peter Rutherford]

I notice that a number of people have had difficulties.

When I had successfully logged in, I received two error messages, one saying that the connection had been disconnected because it hadn't been used for a while and one saying that the account was already in use elsewhere in the system.

They glibly blame my computer.

Does anyone have any solutions?

 

[nelop]

Clear your cookies and try it again after a couple of hours.

To me it sounds like the have security in place to stop duplicate sessions, its a good thing they have that in place, just a pain when it goes wrong. if there is an issue systems like that normally time out after an hour or two.

 

[Peter Rutherford]

Clear your cookies and try it again

To me it sounds like the have security in place to stop duplicate sessions

I tried the cookies, and as for the second idea, even if they did, there was no duplicate session going on.

 

[metame]

1. turn your pc off and on again , try again
2. if 1. does not work try from another PC
it worked for me ....(number 1 that is)

 

[Peter Rutherford]

Thanks, but I have tried all that. I think there is a fundamental fault which they are keeping under wraps. they suggested I go to an Internet cafe!

 

[Peter Rutherford]

Thanks, but I have tried all that. I think there is a fundamental fault which they are keeping under wraps. they suggested I go to an Internet cafe!

...and furthermore, when I asked to contact one of their IT specialists, they refused. Why?

 

[GeorgeM]

I have used this system in the past and it worked well. Have they upgraded recently ?

 

[Nuno]

I filed a return the other day and it was fine.

 

[Peter Rutherford]

I have used this system in the past and it worked well. Have they upgraded recently ?

I have filed successfully in the past. That is what is so annoying. "If it ain't broke, don't fix it" is not their motto - it doesn't get people knighthoods.

I have a theory that they have used a feature of some specific version of Java or Javascript, and if you have that or later (- possibly "or earlier" - who knows?), then you are OK.

 

[Peter Rutherford]

A thought has occurred to me. Has anyone come across a way of bypassing their fancy automatic frills and to upload manually? Something along the lines of "CTRL M" for manual?

 

[David Fitzgerald]

Is the error message that you got in the first post this -

You have been logged out because the system has been inactive, or the login is already being used

Dave.

 

[Peter Rutherford]

Is the error message that you got in the first post this -

You have been logged out because the system has been inactive, or the login is already being used

Dave.

 

[David Fitzgerald]

thats a blank reply. I wonder if you are having trouble since this website upgraded a couple of weeks ago. there is one computer that i cannot use. Anyone else having difficulties?

 

[Peter Rutherford]

thats a blank reply. I wonder if you are having trouble since this website upgraded a couple of weeks ago. there is one computer that i cannot use. Anyone else having difficulties?

Yes. Since the site upgrade, I cannot use my computer at home at all. That message was a bungle. Surprised it even went out. This is going from a council library computer.

Yes, that is exactly the error message I got. Word perfect. Two messages pushed together and not even consistent.

 

[David Fitzgerald]

I use a library computer quite often. also it gives me a chance to read all the papers and see New Scientist. What did CH say about that message?

 

[Peter Rutherford]

I use a library computer quite often. also it gives me a chance to read all the papers and see New Scientist. What did CH say about that message?

They said that it was nothing to do with them and that the fault was with my computer.

 

[David Fitzgerald]

They said that it was nothing to do with them and that the fault was with my computer.

it cannot be. it is not a microsoft statement. tell them that and see what they say.

 

[Peter Rutherford]

it cannot be. it is not a microsoft statement. tell them that and see what they say.

I am dealing with two parties whose ignorance and foolishness is beyond measure. The client people now suggest the problem is caused by a Firefox upgrade. How do you reply to such an idea?

 

[David Fitzgerald]

I am dealing with two parties whose ignorance and foolishness is beyond measure. The client people now suggest the problem is caused by a Firefox upgrade. How do you reply to such an idea?

Get them to contact mozilla or do so yourself.

 

[Peter Rutherford]

Get them to contact mozilla or do so yourself.

Mozilla's web site was horrifice. But I took you up on your previous post and have got on to Microsoft. They, of course, are also being accused of incompetence. It will be interestg i to see what they say.

 

[David Fitzgerald]

can u not send the docs by email attachment? try and see

 

[Peter Rutherford]

can u not send the docs by email attachment? try and see

CH said that it was prohibited by the new Companies Act.

 

[David Fitzgerald]

CH said that it was prohibited by the new Companies Act.

the act is enormous. did they say what chap and verse they were relying on

 

[Peter Rutherford]

the act is enormous. did they say what chap and verse they were relying on

You must be joking. They gave chap and verse if when people are charged.

 

[SBlundell]

http://www.legislation.gov.uk/ukpga/2006/46/section/1068 - under S1068 they can require it to be delivered in certain formats etc. Regardless, as far as I'm aware, CH will not usually accept documents by email.

 

[Peter Rutherford]

As I say, as far as I am aware the Registrar has not specified email as an electronic option - and therefore the accounts may not be delivered by email

Are you aware of where I might find the document in which the Registrar does his specifying?

 

[SBlundell]

Are you aware of where I might find the document in which the Registrar does his specifying?

http://companieshouse.gov.uk/toolsToHelp/fileInformation.shtml

 

[David Fitzgerald]

This is what they say the rules are. the registrar must have told the govt what he wanted the rules to be. I would like to see that doc since what prevails contains mindless red tape.

 

[Peter Rutherford]

The issue with searching is guessing at the search terms. I will have a go

 

[David Fitzgerald]

i cant find what you look for but try puting this in google
"uk companies house an end user nightmare"
first link nice - znet.

 

[Peter Rutherford]

I wrote to Companies House about another sensitive matter. They replied to say that since they had already answered the questions, they were not going to answer again. i asked for a copy of the reply and they referred me to their FOI office who sent me a copy of all the correspondence thus far, which did not include the requested letter. And they think this sort of thing simply goes away. This is where our tax money goes.

 

[SBlundell]

I would like to see that doc since what prevails contains mindless red tape.

http://www.legislation.gov.uk/ukpga/2006/46/section/1068 - under S1068 they can require it to be delivered in certain formats etc.