Call answering service recommendations

[anonuk]

Wasn’t really sure where to post this but I am looking at the possibility of using a call answering service to field calls from genuine customers vs sales calls that I’m not interested in.

Does anyone have any recommendations or experience of services that are genuinely good?

I have used Moneypenny in a previous business (around 10 years ago) but according to Google, their fees have gone insane since then.

Any companies worth considering?

 

[Mark T Jones]

I used to use answer.co.uk - who were good (no idea if they still exist)

 

[cjd]

Sure

Voipfone PA

The Voipfone PA service allows you to forward your calls to a receptionist to answer using your own custom greeting as if they work for your company.

www.voipfone.co.uk

 

[anonuk]

Sure

Voipfone PA

The Voipfone PA service allows you to forward your calls to a receptionist to answer using your own custom greeting as if they work for your company.

www.voipfone.co.uk

We already use Voipfone for our phone system so that would be an obvious choice, I just want to hear peoples opinions of systems they've used first of all.

That said, with Voipfone PA, do we get charged for sales/spam calls that come through? When I used call answering in the past, if the call was identified as a sales call we wouldn't get charged.

 

[Paul Kelly ICHYB]

When I used call answering in the past, if the call was identified as a sales call we wouldn't get charged.

Whether you were charged for it or not, you were charged for it!!

Just waiting for the AI solutions to start appearing!

 

[anonuk]

Whether you were charged for it or not, you were charged for it!!

Just waiting for the AI solutions to start appearing!

What I meant was that the ‘sales/spam’ calls weren’t taken out of the inclusive calls that were in whichever package we were on.

 

[Paul Kelly ICHYB]

What I meant was that the ‘sales/spam’ calls weren’t taken out of the inclusive calls

The cost to taking a spam call can be similar to a normal call. The fact that they didn't list it as a charge means that it would have been costed into the taking wanted calls.

If looking at the market, you would have seen businesses that were probably a lot cheaper, but charged you for all calls....

 

[cjd]

We already use Voipfone for our phone system so that would be an obvious choice, I just want to hear peoples opinions of systems they've used first of all.

That said, with Voipfone PA, do we get charged for sales/spam calls that come through? When I used call answering in the past, if the call was identified as a sales call we wouldn't get charged.

Yeh, a call is a call - we have to answer it. If you weren't charged for it before, it was already factored into the price you paid.

However we have a call barring service that will block repeat callers and non CLI etc before the phone rings.

If you already use us for your phone, there won't be any call transfer costs or forwarding charges and it works very easily. Easily cancelled too - 30 day terms.

 

[Peter Morris]

From my experience, the key is finding a provider that balances professionalism with flexibility, especially if you want them to filter genuine customer calls from sales pitches.

I haven’t used Moneypenny before, but I’ve heard good things about smaller, boutique services that tailor packages to startups or solo founders. Sometimes the lesser‑known providers can be more cost‑effective while still giving that professional front‑desk feel.

Curious to hear if anyone here has tried newer players in the market, would be great to compare notes.

 

[AlexS]

Wasn’t really sure where to post this but I am looking at the possibility of using a call answering service to field calls from genuine customers vs sales calls that I’m not interested in.

Does anyone have any recommendations or experience of services that are genuinely good?

I have used Moneypenny in a previous business (around 10 years ago) but according to Google, their fees have gone insane since then.

Any companies worth considering?

I have tried quite a few over the years and found Your Office and PA to be the best, I have used them now for years.