I've been there! Yes, it is grindingly lonely! There is nobody to share ideas with. Nobody to bounce off. Nobody that warns us when we start to act stupid.
And you are at that hard part, where things seem to be going just a bit out of control. Staff are crying out "Feed me! Feed me!" The books need to be done, but which software - and when? The website needs attention, but when do I have the time? Packages are going AWOL and we need a new courier, but all the good ones are expensive and all the cheap ones are crap! I need to do some blue-sky thinking, but when I sit down and try to do just that, my brain fills with the thousand-and-one things that need doing today! Never mind Mr. Blue-Sky!
There may be some professional mentors out there, but TBH, they cost real money and leave you feeling every bit as alone as you feel right now!
And then some Charlie on a forum says "Oh, just fire off a few questions here in broad daylight and we shall all pitch in with ideas and advice!"
As we used to signal in Morse in the Paras, 'BLX'. I can't go firing off confidential issues on some dufus forum! That is ridiculous!
Well, here's a tip - one of the skills or attributes that we used to look for in the sits-vac ads back in the 60s and 70s, when corporations were looking for an area rep, or a key repair and service manager, or department head, was 'A Self-Starter'. You have to be that 'Self-Starter'! Being such a person is one of the (many) ingredients of success.
At the same time, we all need those checks and balances that prevent us from doing something stupid or falling for some obvious scam.
With those thoughts in mind, here are a few random tips in no special order -
1. Every time you deal with a company, be that as a supplier or as a customer, do ordinary due diligence, by checking on their credit rating and looking at the history of their directors. A string of closed companies in the past is a big no-no!
2. Read anything and everything about starting and running a company. Buy the books and keep them on your desk! Ask yourself if you are really ticking all the boxes!
3. Cost everything! There ain't no factor, item or aspect of your business that you can afford to not have costed and calculated for profitability - especially the customers! If a customer is just a PITA and not profitable overall, fire them! If a member of staff constantly requires your attention or spends time on Face-Tweet, the door is over there, please use it!
4. Never deal with people who give excuses as to why something didn't happen! If a member of staff has a brilliant reason for not completing a job, if a customer has a brilliant excuse for not paying, if a supplier has the most believable and logical reason for delivering late, fire them, avoid them, don't use them again, don't even talk to them!
5. Make your T&C crystal clear! And bloody-well stick to them! If a customer is late with payment, set the legal wheels in motion and do so quickly!
6. Check your own website regularly. Look at the damn thing on a mobile - is the menu and contents scaling to size properly? Does it load quickly? Does it come up on Google for my key words?
Any questions?