The Laptop Hut

[sysops]

A bit insulting and bang out of order !!

So you keep saying.

 

Big Pete... can I ask you just one question?

Who exactly do you think caused this liquid damage on the motherboard of this laptop?

 

[Robert Wheeler]

I can't speak for anyone else, but my opinion of you was formed through reading your rants, your incoherent, irrelevant, and very very long rants.

As soon as someone starts going off on a tangent, criticising a company on the grounds that you don't like the design of their website, or claims they make that are totally unrelated to the case in hand, they lose the argument as far as I'm concerned.

As I've said, I've come across quite a few people like you before.

You should not confuse clarity and detail for a rant. If you follow this thread carefully you will see that there was a reason I systematically took 'The Laptop Hut' to pieces. John Lewis and 'The Laptop Hut' were putting their reputation up against mine, as were certain posters in this thread. I raised a series of concerns about the claims made by 'The Laptop Hut' that bring into question the basic competence and honesty of the company. When my own honesty is being brought into question that is rather relevant.

I asked Mike a load of questions directly to him about his business and spent most of his time ignoring them. We got a third party report on his Company's work on our laptop and it highlighted that the machine was not even put back together correctly, and despite being asked repeatedly what he was going to do to address what the report raised, and he never actually told us. All he said was that most people are happy with their work and there will always be some that are not. If you dismiss actual documented major problems with your standards of work as a customer being fussy, then really you are making your business look very bad indeed.

Would you not agree that reassembling the machine's case is a fundamental part of repairing a machine? If the contractor can not manage to put the case back together, would you expect me to have confidence that they would manage to actually carry out the actual repairs to a good standard? Is that being "fussy", "spoilt" or a "timewaster"? Should they tell me to stick the laptop where the brown stuff comes from, as you suggest?

Explain to me where this faith and strength of conviction in 'The Laptop Hut' comes from. Please, I do not understand it. At what point in this thread did they earn such respect?

 

[Robert Wheeler]

Big Pete... can I ask you just one question?

Who exactly do you think caused this liquid damage on the motherboard of this laptop?

Can I ask you, who do you think did it? Can you just make it clear please?

 

[Big Pete]

Big Pete... can I ask you just one question?

Who exactly do you think caused this liquid damage on the motherboard of this laptop?

I am still of the opinions as below;

If the Customer had of spilt liquid on his laptop i am pretty sure he would of figured oh damn and know about it. and would not be arguing like he did .

the pictures showing the so called liquid damge could be a picture of anybodys laptop. or caused by something whilst in with the Laptop Hut control..

Laptop just think what they say goes and couldnt give a stuff

 

[sysops]

You should not confuse clarity and detail for a rant.

Hahaha - how apt that you follow that line with a rant!

If you follow this thread carefully you will see that there was a reason I systematically took 'The Laptop Hut' to pieces.

Take my word for it, you didn't.
<<Edited by mod>>

Explain to me where this faith and strength of conviction in 'The Laptop Hut' comes from. Please, I do not understand it. At what point in this thread did they earn such respect?

By bothering to take the time and respond to your ridiculous rant.

 

[sysops]

If the Customer had of spilt liquid on his laptop i am pretty sure he would of figured oh damn and know about it. and would not be arguing like he did .

First erroneous statement. Customers like him (you know exactly what I mean) rarely back down, which is why the manual says that after a certain point all you can do is ignore them.

the pictures showing the so called liquid damge could be a picture of anybodys laptop. or caused by something whilst in with the Laptop Hut control..

Second erroneous (and possibly libellous) statement. Why would they do that? Why on earth would they fake it? Surely it would be much better for them to just change the mainboard and invoice John Lewis.

 

[saxondale]

Mr W - have you read the "hair extensions" thread?

 

[Big Pete]

Second erroneous (and possibly libellous) statement. Why would they do that? Why on earth would they fake it? Surely it would be much better for them to just change the mainboard and invoice John Lewis.

Maybe they get a set price for dodging repairs hence saving John lewis money Who knows but its such an easy cop out ,oh you spilt something ,what a shame heres a pic ..

easy money right

 

[Robert Wheeler]

Maybe they get a set price for dodging repairs hence saving John lewis money Who knows but its such an easy cop out ,oh you spilt something ,what a shame heres a pic ..

easy money right

It is worth restating that I did ask immediately for better, clearer and higher resolution photographs taken on a camera rather than an iPhone, that showed the exact damage they were describing, and they never responded to the request. That was a pretty basic request.

Either way, as I have said, we have reached an agreement with John Lewis, they are just running behind on their projected timescale. I left this whole forum while the matter was being resolved because I did not want it being dragged up in other threads on the site. I only returned to this thread as it was dragging on so long and I wanted to drawn a line under the matter and resume participation in the rest of the forum.

Whether or not the final outcome bothers any of our fellow members does not greatly bother me. It just serves to help me avoid doing business with them. It alarms me that there are people in the thread that could not even hypothetically, for the sake of objectivity, consider that we did not damage this machine just to allow them to impartially examine what Mike from 'The Laptop Hut' said when he came here.

But I do greatly appreciate the positive input in this thread when it has arrived.

 

[saxondale]

It is worth restating that I did ask immediately for better, clearer and higher resolution photographs taken on a camera rather than an iPhone, that showed the exact damage they were describing, and they never responded to the request. That was a pretty basic request.

Either way, as I have said, we have reached an agreement with John Lewis, they are just running behind on their projected timescale. I left this whole forum while the matter was being resolved because I did not want it being dragged up in other threads on the site. I only returned to this thread as it was dragging on so long and I wanted to drawn a line under the matter and resume participation in the rest of the forum.

Whether or not the final outcome bothers any of our fellow members does not greatly bother me. It just serves to help me avoid doing business with them. It alarms me that there are people in the thread that could not even hypothetically, for the sake of objectivity, consider that we did not damage this machine just to allow them to impartially examine what Mike from 'The Laptop Hut' said when he came here.

But I do greatly appreciate the positive input in this thread when it has arrived.

Mr W - have you read the "hair extension" thread?

 

[sysops]

Maybe they get a set price for dodging repairs hence saving John lewis money Who knows but its such an easy cop out ,oh you spilt something ,what a shame heres a pic ..

Do you really think so? Really?

 

[Big Pete]

It is worth restating that I did ask immediately for better, clearer and higher resolution photographs taken on a camera rather than an iPhone, that showed the exact damage they were describing, and they never responded to the request. That was a pretty basic request.

Either way, as I have said, we have reached an agreement with John Lewis, they are just running behind on their projected timescale. I left this whole forum while the matter was being resolved because I did not want it being dragged up in other threads on the site. I only returned to this thread as it was dragging on so long and I wanted to drawn a line under the matter and resume participation in the rest of the forum.

Whether or not the final outcome bothers any of our fellow members does not greatly bother me. It just serves to help me avoid doing business with them. It alarms me that there are people in the thread that could not even hypothetically, for the sake of objectivity, consider that we did not damage this machine just to allow them to impartially examine what Mike from 'The Laptop Hut' said when he came here.

But I do greatly appreciate the positive input in this thread when it has arrived.

Well i was glad of the update .. ignore the rude people

I know your genuine and think you have behaved more than fair..

 

[sysops]

It is worth restating that I did ask immediately for better, clearer and higher resolution photographs taken on a camera rather than an iPhone, that showed the exact damage they were describing, and they never responded to the request. That was a pretty basic request.

Oh, we know.

There was nothing wrong with the images, they were perfectly adequate in that they served their purpose very well.

Why do you keep harping on about the fact that they were taken with an iPhone? An iPhone has a 3MP camera, which is perfectly good for this type of use. A few years back 3MP would have been pretty high end in a digital camera. Why does the fact that the images were shot on an iPhone matter?

 

[saxondale]

Well i was glad of the update .. ignore the rude people

I know your genuine and think you have behaved more than fair..

i wouldnt say naming and shaming and stepping very near the edge of whats reasonable comment is been "fair"

 

[Big Pete]

Do you really think so? Really?

Possible, they obviously get paid just for looking at Laptops regardless ,and maybe the young kid who does the unboxing had just split with his girlfriend and couldnt be bothered , so splashed it .

You know what staff are like

I guess we will never know ,

But what an easy business to set up , just keep a pic of a stained laptop board and your quids in right ..

money for old rope or money for old coffee stains maybe

 

[Robert Wheeler]

Oh, we know.

There was nothing wrong with the images, they were perfectly adequate in that they served their purpose very well.

Why do you keep harping on about the fact that they were taken with an iPhone? An iPhone has a 3MP camera, which is perfectly good for this type of use. A few years back 3MP would have been pretty high end in a digital camera. Why does the fact that the images were shot on an iPhone matter?

I do not think they were satisfactory, but lets take the quibbling out of it. Let's work in the hypothetical situation that the images were satisfactory, but we still requested further images. Is it reasonable that 'The Laptop Hut' did not respond in any way at all to our request? A basic part of customer service and customer relations is maintaining dialog. Ignoring communication with a customer is very poor.

<<Edited by mod>>

 

[sysops]

I do not think they were satisfactory, but lets take the quibbling out of it. Let's work in the hypothetical situation that the images were satisfactory, but we still requested further images. Is it reasonable that 'The Laptop Hut' did not respond in any way at all to our request? A basic part of customer service and customer relations is maintaining dialog. Ignoring communication with a customer is very poor.

It depends - as I said, at some point the only thing you can say to a customer is "sorry, we can't discuss this with you any further".

 

[Big Pete]

Oh i forgot that will be £ 50 for checking the laptop and reporting back

 

[Robert Wheeler]

It depends - as I said, at some point the only thing you can say to a customer is "sorry, we can't discuss this with you any further".

But they never discussed anything with us! They never even explained what happened when they failed to reassembled the case correctly! I even asked Mike straight out here and he just dodged it.

But as I said Sysops, I do not want to debate with you anymore, you lack basic civility towards me.

 

[sysops]

Can you tell me what Laptop this is from the type colour screen size and the owners name ?

I rest my Case ...

We're not playing "identify the laptop from the photo" - the purpose of the photos is to show that liquid was spilt on the laptop, nothing more.

The repair shop doesn't have to prove that it was like that, any more than your garage have to prove to you that you really needed a new head gasket. A certain level of trust must exist.

Higher res photos, even really high res film, would not prove that they didn't cause the damage at the repair shop, which is what you are suggesting.

 

[sysops]

But they never discussed anything with us! They never even explained what happened when they failed to reassembled the case correctly! I even asked Mike straight out here and he just dodged it.

But as I said Sysops, I do not want to debate with you anymore, you lack basic civility towards me.

And yet you continue to respond ;-)

Looking through your very lengthy posts, it appears that you did receive a response, and photos. Can you not see that the act of requesting higher res photos is loaded with an accusation? And an accusation which higher res photos could never resolve?

 

[Cornish Steve]

I've removed a number of posts and edited some others. Could we please tone it down a bit? Some of the comments are becoming rather personal.

 

[sysops]

I've removed a number of posts and edited some others. Could we please tone it down a bit? Some of the comments are becoming rather personal.

Ok, but I really struggled to find a word to use instead of the one I did use. Would boob have been better?

 

[Big Pete]

We're not playing "identify the laptop from the photo" - the purpose of the photos is to show that liquid was spilt on the laptop, nothing more.

The repair shop doesn't have to prove that it was like that, any more than your garage have to prove to you that you really needed a new head gasket. A certain level of trust must exist.

Higher res photos, even really high res film, would not prove that they didn't cause the damage at the repair shop, which is what you are suggesting.

My point was indeed that them pictures are not enough to demonstrate that ;

a) The motherboard is the one in question .

b) The brown mysterious gunge is only on the edge anyways and could indeed be sealing from the original factory .

or like i said the young lad who is feeling annoyed as his girlfriend left him and now the boss as told him to complete the back orders ,or he is sacked , so used a quick get out of work trick..

Maybe ???

 

[Big Pete]

Ok, but I really struggled to find a word to use instead of the one I did use. Would boob have been better?

No need for any bad words .. Its a discussion forum not a schoolyard

 

[sysops]

My point was indeed that them pictures are not enough to demonstrate that ;

a) The motherboard is the one in question .

b) The brown mysterious gunge is only on the edge anyways and could indeed be sealing from the original factory .

or like i said the young lad who is feeling annoyed as his girlfriend left him and now the boss as told him to complete the back orders ,or he is sacked , so used a quick get out of work trick..

Maybe ???

Well, no, not really - that makes no sense at all.

Laptops aren't sealed together with dried coffee residue.

As for your "the young lad did it" idea, I really don't know what to say to that.

 

[Gillie]

I know Robert you say that no one could possibly have spilt something on your laptop - but can you say you have had it with you for 100% of the time?? Perhaps someone either family or worker or child, spilt a drop of something on it and thought they had dried it up and were either too scared or too worried to tell you??

It is possible unless you know where that laptop has been for 24 hours a day.

I know that before my laptops were encrypted that if one was around the house, I could come home and find one of my brats using it without asking and then denying they had used it etc.

I know what damage drinks do to laptops, I was that £80 customer of Marks at Comspec - and yes I thought I had got it all up and removed and yes the laptop did work for a while before finally giving up the goat.

Anyhow, I am rambling, - must be reading the others posters that does it for me - however, how on earth do you explain drink residue in your machine? I can't believe that the Laptop people examine pcs/laptops in anything other than excellent conditions ie no drinks, no fluids and no food and so forth - otherwise I am sure they would not survive long in the good old world on fixing things.

 

[Big Pete]

Well, no, not really - that makes no sense at all.

Laptops aren't sealed together with dried coffee residue.

As for your "the young lad did it" idea, I really don't know what to say to that.

Is it Coffee ? was it tested ? i didnt see a lab test report on that ?

thats just assumptions .. who knows what it is ? this is the problem ..

its such an easy opt out , the oh you must have spilt something ...

On the young lad did it , trust me thats the stunts they will pull to avoid work sad i know but thats our future workforce who will be servicing our Airplanes and high speed cars scarey isnt it ...

 

[saxondale]

My point was indeed that them pictures are not enough to demonstrate that ;



Maybe ???

totally agree, Mr W could be posting any old pictures and we would be non the wiser ........

 

[Big Pete]

totally agree, Mr W could be posting any old pictures and we would be non the wiser ........

No i reckon he is an honest guy .. just looking for some honest and good LaptopHut service .. so i am convinced there genuine like the guy is..

 

[saxondale]

No i reckon he is an honest guy .. just looking for some honest and good LaptopHut service .. so i am convinced there genuine like the guy is..

big point been missed is ........... he isnt a Laptop hut customer is he?



john Lewis bent over, Mike from the Laptop hut bent over but it`s still not enough for Mr "I want my 15 minutes of fame" W


its very telling how he`s happily letting John Lewis jerk him around - nothing to do with them having a big legal dept?

 

[Robert Wheeler]

Hi Gillie,

Thank you for your question. The laptop was kept in a flat with only two adults. The laptop belongs to my girlfriend and she is extremely fussy about it being kept clean and liquids being kept away from it. I used to step away to sneeze if I was using this laptop. We did not keep drinks near it. As it happens, I do not drink tea, coffee, coca cola or any other caffeinated drinks. We are 100% certain in came into no contact with any liquids while in our possession.

I can not give an explanation for how the liquid got in there, I can only say it arrived there when it was not in our possession. That means it was either there prior to purchase, or it appeared after we handed it back to John Lewis for repair.

I know Robert you say that no one could possibly have spilt something on your laptop - but can you say you have had it with you for 100% of the time?? Perhaps someone either family or worker or child, spilt a drop of something on it and thought they had dried it up and were either too scared or too worried to tell you??

It is possible unless you know where that laptop has been for 24 hours a day.

I know that before my laptops were encrypted that if one was around the house, I could come home and find one of my brats using it without asking and then denying they had used it etc.

I know what damage drinks do to laptops, I was that £80 customer of Marks at Comspec - and yes I thought I had got it all up and removed and yes the laptop did work for a while before finally giving up the goat.

Anyhow, I am rambling, - must be reading the others posters that does it for me - however, how on earth do you explain drink residue in your machine? I can't believe that the Laptop people examine pcs/laptops in anything other than excellent conditions ie no drinks, no fluids and no food and so forth - otherwise I am sure they would not survive long in the good old world on fixing things.

 

[Robert Wheeler]

big point been missed is ........... he isnt a Laptop hut customer is he?



john Lewis bent over, Mike from the Laptop hut bent over but it`s still not enough for Mr "I want my 15 minutes of fame" W


its very telling how he`s happily letting John Lewis jerk him around - nothing to do with them having a big legal dept?

"15 minutes of fame"? What do you mean? How does this thread equate to fame?

I do not think John Lewis or 'The Laptop Hut' bent over. Just to remind you, one of the earliest responses I got from John Lewis was "if you don't like it, go to Trading Standards". John Lewis conduct was by their own admission below par for much of this matter and they have offered some apology for that.

If you do not like the agreement I have reached with John Lewis, that is fine, but please base your criticisms of me in some kind of fact, and do not ignore the poor conduct of the other parties. I am a fair person and I expect to be treated fairly in all aspects of life. If we had damaged this machine we would have approached John Lewis and explained exactly what had happened. I am not a chancer, and no matter how many times you allude that you think I tried to cheat John Lewis and 'The Laptop Hut' it does not change the fact that I did not and I would not cheat them or anyone else.

 

[sysops]

I am not a chancer, and no matter how many times you allude that you think I tried to cheat John Lewis and 'The Laptop Hut' it does not change the fact that I did not and I would not cheat them or anyone else.

What bothers me is that you seem to genuinely believe that.

But the whole purpose of this thread was to defame The Laptop Hut. Hardly fair, is it? Surely if you had a genuine complaint, you would have pursued it through Trading Standards or the Small Claims Court?

 

[Robert Wheeler]

What bothers me is that you seem to genuinely believe that.

But the whole purpose of this thread was to defame The Laptop Hut. Hardly fair, is it? Surely if you had a genuine complaint, you would have pursued it through Trading Standards or the Small Claims Court?

Explain to me how I defamed 'The Laptop Hut'? Point by point please. You can not support this. Mike from 'The Laptop Hut' had a full opportunity to reply here and he resorted to avoiding salient point I made.

We did consult Trading Standards. We followed their advise.

John Lewis decided to settle after we gave them a final opportunity prior to us being litigation.

I do not know what I am going to have to say to you. You seem to have a bee in your bonnet that I am not genuine. You must have the blinkers on if you can not see the obvious weaknesses Mike of 'The Laptop Hut's' appearance here.

But again, it is your problem not mine. I am being more than decent replying to you after your opening gambits were insult after unwarranted insult.

 

[sysops]

Explain to me how I defamed 'The Laptop Hut'? Point by point please. You can not support this. Mike from 'The Laptop Hut' had a full opportunity to reply here and he resorted to avoiding salient point I made.

I don't do point by point after 10pm, sorry.

In simple words, what was the purpose of your original post if not to tarnish the name of the company whose name you chose to use as the subject of the thread?

 

[saxondale]

Explain to me how I defamed 'The Laptop Hut'? Point by point please. You can not support this. Mike from 'The Laptop Hut' had a full opportunity to reply here and he resorted to avoiding salient point I made.

We did consult Trading Standards. We followed their advise.

John Lewis decided to settle after we gave them a final opportunity prior to us being litigation.

I do not know what I am going to have to say to you. You seem to have a bee in your bonnet that I am not genuine. You must have the blinkers on if you can not see the obvious weaknesses Mike of 'The Laptop Hut's' appearance here.

But again, it is your problem not mine. I am being more than decent replying to you after your opening gambits were insult after unwarranted insult.

John Lewis havn`t "settled" anything - all this puesdo legal talk.



Player.

 

[Dawg]

What bothers me is that you seem to genuinely believe that.

But the whole purpose of this thread was to defame The Laptop Hut. Hardly fair, is it? Surely if you had a genuine complaint, you would have pursued it through Trading Standards or the Small Claims Court?

Sorry, but you don't understand. Mr Wheeler didn't try a name and shame, (or didn't mean to), nor did he misunderstand many of the clear and cogent replies, (or didn't mean to). He certainly didn't cherry pick a third party report, (or didn't mean to), and didn't rant on at length, (or didn't mean to).
And he certainly didn't spill anything near his fragrant girlfriend's unsneezed on lappy, (or.....
Lets hope JL realize this, give him a brand new laptop, several hundred pounds, a supply of work for his company, a new girlfriend or at least a backup one, and anything else he is so obviously entitled to.

 

Dawg, I love your little synopsis at the end of threads like this

I must ask that Sift take a long hard look at this thread and the potentially libellous defamation of numerous companies contained in it. I am absolutely appalled at it, and the twisting of facts to make one particular reputable company look very bad for no other reason than a person has damaged their laptop and wants it completely fixed free of charge. we all, as small business owners, have come across this type of customer (we call them fondly our 'nightmare customers'), and we can all relate to the position of the company being slated.

All the rest is flannel and whinging like nothing I have ever heard, lots of innuendo and ambiguity, and lots of accusations which are definitely something I'd pursue through the courts.

What purpose does this thread serve on this business forum? If you agree none, then I vote it is removed in its entirety.

There are 2 people on this thread who should never send anything to me for repair, because it will be returned unopened.