You only have to read a handful of the posts on UK Business Forum to realise that many small business owners get drawn into marketing tactics before theyve properly considered the marketing strategy that underpins their business.
Strategy has connotations of lofty academic ideals or corporate chin wagging over chai lattes, but there is a practical approach small businesses can take too.
No, the strategy Im talking about is focused on pinpointing and communicating your central point of difference then using that central difference as a means to determine the right marketing tactics to enhance it.
The quick answer many small business owners jump to as to why a customer should choose them is that their service is better. Guess what
everyone says that!
Of course, your customer would hope that your service is better, but unless you have overwhelmingly, unbelievably, gobsmackingly brilliant service that goes an extra mile or three
better service just aint going to cut it as a means to woo hoards of new customers.
Good service is every customers expectation. Its the ticket into the party.
To break free from the me-too businesses in your market, finding a point of difference beyond better service means
you guessed it: being different.
Being different attracts attention. It gets people talking. It raises your profile and gets people marketing your business for you.
The winners in any market are the businesses that aim to do things that no-one else in their market is doing or do the same things with a new twist:
- The t-shirt printing company in the West Midlands that focuses on local Black Country humour and has generated loads of buzz (Teet Shirts)
- The petrol station franchise in America that focuses on making your stop at a petrol station more convenient and quicker - even the petrol pumps dispense fuel faster than everyone else
- The fixed price solicitor that flies in the face of industry billing norms
Being different doesnt just mean doing crazy things to get fleeting attention, of course. Being different is about solving a frustration, resolving a problem or offering a fresh alternative to a worn-out approach the market has settled into. Ultimately, it has to be of benefit to the customer.
Dont fear that youve got to be a complete revolutionary in your market either. Asking your existing customers about what they value about you or what frustrates them about your market may well unearth something youre already doing but arent singing about. Maybe youre a kitchen fitter and customers really value the way you tidy up after yourself, for example.
Once youve uncovered what this central, simple-to-understand difference is its then about communicating it consistently. That stubborn fixation on this message enables you to then enhance it further. Thats the approach that got the American petrol station thinking about faster fuel pumps.
Hope this provides you with some food for thought.