Thanks for all the positive comments, its always great to know you are making your clients happy.
In terms of the size of your accountant I think as a rule of thumb your accountant should be of similar size to your own businesses, this tends to ensure they are used to dealing with people of your size. When I trained with KPMG (huge firm) a small client left to us juniors to get on with would in my current practice seem really quite big and be a key fee. It doesnt take much to work out where the better service naturally lies, although there will always be exceptions. By the same logic I dont think a large client should use a tiny firm. I know I wouldnt take on anything too big as not only am I little rusty on some of the tax and practical issues relating to bigger businesses, I just wouldnt have the resources to deal with it and my smaller clients may suffer.
In terms of remote working I think it depends on what type and size of business you have. Ie if you are a smaller service business then remote working is fine, and probably preferable to both parties. The larger the business, the more complexity tends to arise and therefore meeting face to face becomes more important. I tend to meet regularly with my larger clients, but sometimes not at all with my smaller ones. So if you expect to stay quite small (under 5 employees) then location probably isnt an issue. If you plan to grow to a decent size, I would go for a local mid tier firm now, probably someone with 2-5 partners to build a relationship. Smaller 1-2 person firms such as mine probably wont be able to help as much with some of the issues that will arise as we are more used to dealing with smaller entities looking to stay small, although some of course will be able to help. Its hard to generalise.
The main issue with smaller accounting firms is that any monkey can call themselves an accountant with no experience, you do need to due your due diligence:
1. Check that they are a member of a professional body, i.e. call themselves chartered. You can easily check this with the relevant institute. This gives some measure of quality, and you have recourse to complaints procedure if your accountant gets it wrong.
2. Check your accountant has actually been qualified for more than 5 minutes. Ask the date they qualified, and the date they got their practising certificate (this gives the ability to work on their own), and their work experience to see if it is relevant. If they have only been had it 12 months, then you can see that you will be a guinea pig to a certain extent, so bear this in mind, although everyone has to start somewhere!
3. Ensure they deal with similar businesses to your own as with any professional, the more familiar your accountant is with something the better they will be at it.
Ultimately its down the whether you get on with your accountant or not if you dont feel comfortable with them, get someone who you do feel comfortable you can speak to about your business and will take the time with you.
Regards,