sum up card reader

[ashbash]

Does anyone know anything about SumUp card reader?

Have just been pointed to it as a way to take credit card payments on a smart phone/tablet, any thoughts?

 

[j600com]

Not heard of them but izettle seem to be everywhere at the minute (similar thing) might be worth comparing to izettle. Plenty of izettle videos on YouTube.

 

[JamiePMortimer]

I've not heard of them either.

As above, izettle is in the market as is mPowa. Both offer swipe & sign card readers & both are trying to introduce Chip&Pin options this year. I'd also expect Square to enter the market here at some point this year too.

The only issue I've ben made aware of is my merchant account charges us an unsecured fee which is a higher percentage of each transaction than they would with a chip & pin solution. So this may be worth clarifying with your merchant account.

 

[Sparx]

So far all of these mobile phone attachment/apps are rubbish. If you want to take a VISA payment on any of them, rather than swipe the card through the device, you have to enter your customer's mobile number which then sends them a text message with a link to click. They then have to fill in their card details, expiry, security, etc as if they were just buying something online.

Hardly convenient!

 

[j600com]

So far all of these mobile phone attachment/apps are rubbish. If you want to take a VISA payment on any of them, rather than swipe the card through the device, you have to enter your customer's mobile number which then sends them a text message with a link to click. They then have to fill in their card details, expiry, security, etc as if they were just buying something online.

Hardly convenient!

I thought the new izettle app was now based on signature. My sister in law has one and she said you simply put their card in, the amount, and they sign it on the screen. But she did say its 2.7% and can only do credit cards (not debit cards).

Ps. Here's a video http://youtu.be/ygW_nm9if20

 

[JamiePMortimer]

I thought the new izettle app was now based on signature. My sister in law has one and she said you simply put their card in, the amount, and they sign it on the screen. But she did say its 2.7% and can only do credit cards (not debit cards).

Ps. Here's a video http://youtu.be/ygW_nm9if20

It is, same with mPowa.

 

[Talay]

You need PIN numbers for customer confidence. Everything else based on scawled signatures or mobile telephone numbers is just amateurish and the public don't trust it.

 

[ashbash]

Well today I signed up with Judo card payments, part of Paymentsense through HSBC

It's a system whereby the customer phones an automated response thingy, gives their own details and the retailer gets an 'Ok' or 'Declined', so retailer does not handle card.

Payment from HSBC available in 5 working days, cost £35 to join, 2.9% plus 29p, accepts all cards. No ongoing contract or fees, just one off payment with different charges for levels of activity.

Probably not as smooth operation as current credit cards acceptance , but for me with crap credit history and a not-at-all smart phone it is a Godsend really.

I suspect there will be some reluctance at first from customers, but once they have done their first payment they are on the system and can pay using the three digit security number so that will speed up paying. It only took me a couple of minutes to do the payment, and we often have to wait that long to get acceptance on our shared credit card machine (at 6%) due to poor signal .

Will let you know how it goes....

 

[SciArtImages]

There's recently been a Worldpay chip and pin reader launched that connects to a smartphone by Bluetooth - takes Visa and MC. Not done anything other than test it yet but seems easy and looks like a 'proper' chip and pin machine.
Neil.

 

[ScottishSte]

Not being funny but all these systems are rubbish and have huge complaint rate just type reviews into google. I think the problem is that most people now are very aware of fraud on cards and imagine someone said oh give me your card im just swiping it on my mobile phone it looks like your stealing their details. The only trusted method is a bank provided payment terminal and unfortunately they are expensive to small businesses. If your on a small local high street have you looked at what other shops are offering? We do not accept card in our store but if someone wants to buy using credit card we need to take payment on our website in store and then give them goods. Very annoying.

 

[Talay]

Not being funny but all these systems are rubbish and have huge complaint rate just type reviews into google. I think the problem is that most people now are very aware of fraud on cards and imagine someone said oh give me your card im just swiping it on my mobile phone it looks like your stealing their details. The only trusted method is a bank provided payment terminal and unfortunately they are expensive to small businesses. If your on a small local high street have you looked at what other shops are offering? We do not accept card in our store but if someone wants to buy using credit card we need to take payment on our website in store and then give them goods. Very annoying.

What do you think WorldPay is then ?

https://mobile.worldpay.com/

Looks like the trial is over and pricing has been marginally adjusted.

I agree that these izettle, mpowa and other "stick it on the bottom of the phone" things look like they have been made in someone's shed with all the security that comes with !

 

[PaymentsExpert]

I've not personally seen SumUp but it looks similar to iZettle. Personally I think these new market entrants are great for small business and will hopefully shake up competition in the UK card acquiring market and force the price of merchant services down!

The only thing to watch is it might seem appealing as there are low monthly costs or none in some cases with these new services but then if you have a high average transaction value the cost per transaction tends to be much higher than most established industry players and that can really eat into profits.

I think with mobile wallets and NFC becoming the next big thing people will start to relax more when not using chip & PIN but the Banks need to back this up and not constantly leaving merchants holding the bill for security.

 

[pwblackbelt]

Does anyone know anything about SumUp card reader?

Have just been pointed to it as a way to take credit card payments on a smart phone/tablet, any thoughts?

I have a Judo account. You do not need any hardware to plug into a smart fone or anything like that. I have used mine a few times and it is so fast and easy. Check it out for yourself judopay. Also if you want to sign up for it online use promotional code A2408 and you get a discount of £15.00

 

[ashbash]

Have signed up for Judo as well, appears straightforward and good value, but have had some resistance from customers as they not comfortable using even their own phones to pay. Will see how that goes.

 

[weddingphotojournalist]

I signed up to the Worldpay pay as you go card acceptance service mentioned earlier. The rate for processing a card is a little higher than I had with lloyds TSB Cardnet but there are no monthly fees, Cardnet was costing me £24.99 terminal rental and £35 a month minimum fee so I'm happy to pay more per transaction than be stung with that.

Everything arrived from Worldpay yesterday, you get a blutooth card reader which your customer puts their card into, on your ipad/iphone/smart phone you enter the Worldpay app and fill in the payment amount, a reference and your customers email or mobile number (for a receipt), they enter their pin number on card reader and it's all done.

Your customers never touch your mobile phone / ipad and you don't hadnle their credit card so I don't see why they wouldn't trust it.

 

[SuffolkDesigns]

iZettle have now released a chip and pin version (£49+VAT) that connects to your mobile using bluetooth.
It means easy acceptance of Visa & Mastercard now and although the chip/pin machine looks a bit like my RBS PIN code calculator it looks less dodgy than the phone attachment.

 

[british steve]

We were in the process of building a chip and pin card payment service via mobile phones but decided to sell out when another company made an offer to good to refuse!

Give it a few months and even the Chip and Pin terminals will be given away for free. Bought in bulk they only cost a few pounds each.

 

[british steve]

You need to watch out for transaction limits with some of these payment providers - Some will only allow up to £25k per year to be processed

WorldPay is £25k PA.
iZettle is up to £25K per day! Big difference.

 

[kjmcculloch]

There's recently been a Worldpay chip and pin reader launched that connects to a smartphone by Bluetooth - takes Visa and MC. Not done anything other than test it yet but seems easy and looks like a 'proper' chip and pin machine.
Neil.

When we saw this system (it's only been around for about a month) we bought into it straight away. It's a proper chip and pin machine and so inspires confidence. It's got a decent build quality and really easy to use. There are no monthly or annual fee's but you do pay slightly higher transaction fees. We have not had any problems using it and it is vastly superior to the likes of iZettle, and backed by a well known professional company.

Kris

 

[SuffolkDesigns]

it is vastly superior to the likes of iZettle

Superior to the new iZettle bluetooth chip and pin machine?

How?

 

[j600com]

PayPal launching a chip and pin one...

http://www.telegraph.co.uk/technolo...s-smartphone-linked-chip-and-pin-machine.html

 

[BusinessTeam]

I totally agree, a few days ago whilst out for dinner I was handed a mobile phone with a reader on to make payment on. I have to say it did not feel secure and I ended up nipping out to the cash machine! The manager of the restaurant said this was a very common reaction.... Maybe consumers just are not read for this yet

 

[SuffolkDesigns]

I totally agree, a few days ago whilst out for dinner I was handed a mobile phone with a reader on to make payment on. I have to say it did not feel secure and I ended up nipping out to the cash machine! The manager of the restaurant said this was a very common reaction.... Maybe consumers just are not read for this yet

Which is the same reaction I had when using the iZettle phone attachment.
I guess this si the reason why they have just launched a seperate Chip & Pin reader that connects using bluetooth.

On a side note, I really don't understand why a restaurant would use any kind of device that connects to a phone, they really have no excuse for not having a proper chip & pin.

 

[ftm42]

:|Also seems that your own business needs to be PCI compliant too, despite the terminal supplied being itself PCI compliant. Useless for a small business / sole trader. Does anyone know if the paypalHere system, coming in this summer [?] covers this issue, or is there really no way to use one without having to go through the 400-question forms for PCI compliance?

We want to use something to take payments while my band is out on tour. There are so many different venues and issues with using power supplies etc but we still need a way to sell merchandise and CDs post gig, without the expense of a regular chip n pin, which just costs too much to justify the investment.

 

[ALEXMAC]

To sign up to Judo payments, there is normally a £50 sign up fee. But if you do it online at their website and enter the code A2522 its £35 instead.
Not sure how long this promotion code lasts for.

 

[Edward_]

Hi there

I've just got rid of my terminal and merchant agreement as it was costing around £29.99 a month for the mobile terminal and £30 a month (minimum charge) for the merchant agreement and PCi charges! We were no longer doing enough 'face to face' business to warrant £60 a month.

I've just signed up to Payleven, in fact I received the machine on Friday and it's actually really good quality, better than I thought it looked in the photo! I've done a test transaction and it works fine (bluettothed to my Samsung GS2).

At the moment the Payleven thing is only £49 instead of £99 which is why I ordered it now although I don't really need it until November. I also found a promotional code that gave me £10 free credit, so all in all a good deal.

To get the £10 free credit, on the second page (where you choose the device you're going to use it with), in the 'How did you hear about us?' box, choose 'Direct recommendation' and then in the 'Please insert a promotion code' box, insert 13535

Good luck, Eddie

 

[Zingly]

My friend and I are setting up a catering business and think one of these mobile payment devices would be quite cool. The first one I heard of was called SumUp but they don't have Chip & PIN. So then I found out about Izettle and Payleven. I think you have to pay for the Chip & PIN but SumUp's device is free (but no Chip). Does this really make a difference? They all seem to take the major cards. It looks like people here have already used all of these companies (and others!), any other pros / cons?

 

[snakeeyes121]

My friend and I are setting up a catering business and think one of these mobile payment devices would be quite cool. The first one I heard of was called SumUp but they don't have Chip & PIN. So then I found out about Izettle and Payleven. I think you have to pay for the Chip & PIN but SumUp's device is free (but no Chip). Does this really make a difference? They all seem to take the major cards. It looks like people here have already used all of these companies (and others!), any other pros / cons?

At the risk of sounding like a broken record on these forums, id recommend something from say worldpay, with their chip and pin PAYG service

mobile.worldpay.com

I've got one and so have a few on these forums, if you search for worldpay you'll find the threads, and most have only good things to day about it, although most of us got the devices for free in the worldpay pilot, I'm sure most would have happily paid for the device.

It is IMO, much better that the rest currently avaliable.

2.75% for all card types, funds are transferred daily, it's from a major processing company etc etc

I'd be extremely weary about sticking my card in to anything that attaches to someone's phone, and I'm fairly up to speed with tech and security, so to expect many who aren't up to speed, and who are used to chip and pin devices, just screams that you're a scammer, even more so with some of the chip and pin pads being released, they look, IMO like some kind of skimming device.

The worldpay one looks remarkably like a pin pad that people are used to using.

In the US where these things originate, people are used to the whole swipe and sign thing, over here people aren't.

 

[NSven]

I was doing research about getting an iZettle Chip & PIN because obviously PIN is safer but I didn't fancy paying for the device. I found something really scary about SumUp while I was doing my reading - I just posted on the iZettle, but thought I should mention it here.

Is this true, can anyone verify?!? If so, it's really, really scary.

There's a YouTube video which shows SumUp being used to defraud people by manipulating transaction amounts behind the cardholder's back! http://youtu.be/IDHhgZ3h708

 

[LMDServicesUK]

Hi all

Interesting post re the mobile card readers.. I agree with most of the comments, but this is why JudoPay is so popular it is the only system where the customer puts THEIR card details and the amount they are paying into THEIR phone (smart or non smart..) they never have to put their details into a third party device, and no need to sign anything just use their exp date and CVV code.. really simple and effective,.

Google Judopay and see for yourself..

The rates are higher compared with a conventional merchant account but there are some big differences, e.g. no min monthly fee, no terminal rental, set up in a day not up to 6 weeks etc.

And best of all you do not as the Merchant have to become PCI complaint (the service itself is already Level 1 PCI Complaint) as no hardware is involved..

Hope this helps dispel a few myths for you all..

Rgds

Mark
LMD Services

 

[Dohanick]

The hoops you have to jump through if you are a new business are ridiculous.
I think it may be a scam where they make it that difficult to be verified that you give up. In our case they let us take £500 before stopping our machine from working. Their web site says it is easy. Do not believe them!
Unless you are a limited company with a company registration number they are lost and ask for all sorts of documents which do not exist in the UK as they are all based in Germany.
Avoid these scammers!!!!!!!!

 

[ashbash]

Just to play catch up on this, I abandoned Judo pay system and bought the Worldpay Zinc card reader, and it has gone really well. Excellent phone support, public acceptance , quick payment and reports. There are more to chose from including paypal but I am very happy with Zinc

 

[LMDServicesUK]

The hoops you have to jump through if you are a new business are ridiculous.
I think it may be a scam where they make it that difficult to be verified that you give up. In our case they let us take £500 before stopping our machine from working. Their web site says it is easy. Do not believe them!
Unless you are a limited company with a company registration number they are lost and ask for all sorts of documents which do not exist in the UK as they are all based in Germany.
Avoid these scammers!!!!!!!!

Who are you referring to exactly ?

 

[japancool]

Well, I tried to sign up for iZettle and got refused because we'd been trading for less than 3 years.

Used Paypal Here instead. We only use it for occasional events and our audience is quite young. No one had a problem with the machine and phone.

I'm not sure why it would be any less secure than a using a wireless chip machine or one that's plugged into a wall socket.

 

[CardswitcherUK]

I would have thought you would have gone for Adyen Shuttle (with your keen eye for value)!!!!

 

[japancool]

I would have thought you would have gone for Adyen Shuttle (with your keen eye for value)!!!!

There were a couple of reasons why Paypal was a reasonable deal - the card reader was on offer at the time so we got it for £49, and apparently, transactions taken through the card reader count towards the banding for reduced transaction fees, so the month after the event, our transaction rate dropped from 2.9% to 2.4% for payments taken through the website.

Plus, I'd been slack and left it pretty late, so I needed something fairly quickly, and I couldn't find Adyen Shuttle's rates on their website, they only had their POS rates listed.

 

[CardswitcherUK]

Yes, it's same rates as POS. That's why it's such a good deal. Currently 14p on debit (granted that will change in line with other debit interchange cost increases). The rub is the £10 monthly MMSC and reader is £99 so for you maybe not a massive differential.

 

[japancool]

Yes, it's same rates as POS. That's why it's such a good deal. Currently 14p on debit (granted that will change in line with other debit interchange cost increases). The rub is the £10 monthly MMSC and reader is £99 so for you maybe not a massive differential.

I think overall, the difference wouldn't have been huge, as we'd only use it 3-4 times a year for occasional events. But it's definitely worth considering for the future.

That's why iZettle seemed like a good choice initially, as they work on a sliding scale depending on how much you take in a calendar month - for the amount I anticipated we would take, it would have been 1.5% for that event. But they didn't want us so poo to them.

 

[CardswitcherUK]

Lol, poo indeed. You might even see paypal reducing their charges re interchange in next 18 months

 

[Deleted member 248648]

I just used the sumup app and card reader for the first time last week ., and despite fully informing sumup of my business model and likely transaction levels they are witholding all my monies. Even when they are been provided with the customers invoice to verify the sale. In addition my business is financial conduct authority registered as such I and the business have been vetted and passed as fit and proper to run a business. They are been provided with my firms registration details so they can check with the FCA.
In summary if you are a small business owner and need control over your cash flows, DO NOT entertain using Sumup, as while it should be a perfect payment solution for a small business, the fact that they hold onto your money should make you very concerned.
Their complaints handling is non existant and often when you call them their phone system repeatedly asks you to call back in office hours even though you are in fact calling the during office hours.

Please avoid this company.