SillyJokes said:
Mark, I really like your business and I think you are going to have a lot of fun an make some money with it. It has been great to see you ask questions on the forum and then get on and do it.
A couple more comments on the site.
I don't much like the page that appears that says something about going to he basket. It is there for so little time there isn't enough time to see what it is about which makes it frustrating. What is the point of it?
regarding the add message - I would have thought that it ought to be a forced step during checkout. Once the flowers are in the basket then you must add a message before moving on. I know that there should be as few steps in the checkout as possible but this step has to take place sometime.
The warning about paying for embossing is really negative. It makes you sound very bossy. You have to help make sure that customers do pick embossing and if they don't you'll have to ring them up. This is crucial as it will cause a problem for you.
Consider this: If no message has been added you should have a line in the basket as you continue through checkout saying No message has been selected, click here to add message
Theres also no list of what has been added to the basket - it just says total goods. Should be 1/2 dozen red roses, (plus no message added click here to add message)
The checkout would benefit from an indication of how many steps there are to checkout along the top. This gives people a sense of how long it will take them to pay and give them hope that they are making progress. It reduces abandoned baskets.
There is of course my usual moan about colouring up visited links which NO ONE ever listens to. Sigh
I have taken into account your comments.
CART STEPS
If you notice we have now add a cart step guide, very basic, but it gives you an idea 'where you are at'
That was a good suggestion - cheers
ADDING CONTENTS TO CART
The page that redirect you top the basket, does pop up for a very short while and just says, please wait while we are adding your contents to your cart, then it takes you to the cart.
I think this is just part of the cart software, not sure what we can do about it.
ADDING MESSAGE
This has been the most difficult part of the site, the software we are using does not allow us to add the additions easily!
I agree the 'warning' is a bit over the top. Was not my words, but the designers.
What do you think of this as a replacement?
PLEASE NOTE: If you do not choose a personalised message, your roses will be delivered plain.
I will always endeavour to contact all customers if they fail to add a message option via phone or email. But they may not be contactable, so we will at last resort send out plain roses (which are still beautiful)
